“All staff was so nice to the customers & so helpful. Hope to find more homemade snacks. Consider to provide more interesting course for member such as pet painting 🥳 Much enjoy food & shopping right there with Mars 🤩”
“Stella Chewy’s dog food some calories description incorrect different to Stella Chewy’s website
Should have more description details for products
Should have points system to rebate loyal customers”
“Always pleased with the products and generally with the service.
This year there seems to be more out of stock items. Additionally, deliveries usually come one day earlier than stated on email communications.”
“I received a message that my order “has been shipped” within minutes of submitting my order online, but the delivery didn’t actually arrive until 2 days later. The phrase “has been shipped” should mean it’s already on the road and I should make arrangements for someone at home that day to answer the door. Either the message is misleading or the staff are simply clicking away these messages. Other than that, service is generally fine.”
“do not like the idea that I could not order mix of different flavor or brands of canned food as need to order at least 4 cans of same product. Sometimes, I would like to try different brands or flavors one at a time as my pet may not like it.”
