“Still haven't received my delivery and can't get in touch with anyone in your team. You 'attempted' a delivery on Saturday, after I waited the whole day to then be sent a picture, that you've attempted the delivery to the wrong building. What a joke?! How does a delivery company like yourself survives, when there is no Customer service and incompetent drivers. WHERE IS MY ORDER?”
“If I could I would give no stars , received an email saying delivery on the 19th June . It didn’t arrive . Checking the tracker it was in the warehouse for 9 days . I just happened to check the tracker yesterday to see to my surprise that my parcel was out for delivery. I watched the tracker , when it got to 2 before my drop off I received and email to say the driver would be with me shortly follow the link to a contactless delivery, which I did . An I waited and waited and waited, then realised the driver was at home about a 10 min drive from my house . Today there has been no updates , you can’t contact anyone only the person you purchased the good from and XDP have 4 days to respond to them . I will never purchase anything again if the supplier use XDP . Most shocking service and NO Customer Service”
“My order was supposed to be delivered on the 23th it is now the 29th with no correspondence from XDP at all. I contacted the business were I purchased my order from they apologised and gave me a tracking number. The tracking information does not work it is all lies. One day it said the delivery van was on its way to me it was 4 miles away from my house, after waiting a few hours with no delivery I checked the tracking again and it said it is 39 miles away. I’ve tried contacting XDP using there online chat system I messaged them asking about when I will receive my delivery, 40 minutes later I was still waiting for reply so I have just give up. I have honestly never known a courier service as bad as this. I don’t understand why any business would use XDP there service is atrocious. Unfortunately I will never order anything else from this company again because of there choice of courier.”
“Had to give 1 star as cannot give none.service is appalling.cannot contact them.cannot yse cgat as try cut you off.delivery details are a waste of time.would never buy from anyone who uses this company.
Absolutely disgracefully.now chasing to get money refunded.
Steer clear”
“Tracking system not providing current updates or comfirmation of delivery date or time. Tried to contact them on thier chat sevice, message @ we are busy, waited 45 mins still no responce.Will not deal with them again of any supplier who uses them as their courier. Would give negative star rating minus 5 would be too good for them.”
“Just avoid...
ALDI uses this appalling service to deliver heavy items..
Ordered TUES 13th...
for 1-3 day delivery. .
Absolutely no information.
Don't answer phones.
NO email/text at all.
On Monday 19th...ALDI apologise and say they have NOT picked it up but have raised a tracking number !!???
AVOID AVOID AVOID. .”
“Still waiting for a delivery from xpd that was out for delivery on 15/6/3023.did not arrive.cannot contact this extremely bad company.live chat a complete waste of time.cannot even reply to any messages that I sent.”
“If you order from Amazon etc...Better to contact the seller before ordering and make sure they aren't using XDP if you're a seller better to avoid This dishonest unprofessional company, otherwise you will ruin your shop's reputation. I will avoid buying if the seller using this company. This shameless company said lie without hesitation, Oh...Yes, driver can't find your address but they uploaded photo other side of the road of my address driver bother to cross the road.
XDP stands for Xtreamely Disgusting People!!!”
“Order a package from eBay set up a booking date and says booked in but the goes to Exception on the app I’ve been waiting since the 28th of this package as I booked it in originally I tried it for 2nd of May did the same thing”
“ordered a mattress,received message next day to say it was In their hands. 2 days later got message with a 2 hour delivery slot. App couldn't download as it was too old for my brand new phone. Email tracking link was just as useless. Delivery eventually came at 9pm,SIX HOURS LATE and with mud on the packaging. When questioned,rude driver said we've been busy,call customer service. Just so happens its one of those premium numbers.
Dreadful, dreadful service. Why would any company of repute want to associate themselves with these cowboys. AVOID!!”
“Why any supplier would risk their reputation by using this company is beyond me.XDP collected my order from the supplier on 30th March since then they have no idea what they have done with it!
No updates & it is not possible to speak to anyone from the company.Only information I have had has come via supplier.
It is now14.30 on 4/4/22 & I still don't know where my goods are
For your own sanity avoid suppliers that use these couriers.”
“Dealt with company through Wayfair and is now one of the main reasons we will never order from company ever again. 3 times we had a bed redivided to us and this company refused to bring it up one flight of stairs stating we don’t do that and it’s a 2 man job. We had other deliveries deliver from Wayfair which brought item straight up and into property with no issues. The item when loaded onto XDP vehicle must of known it requires 2 persons to deliver so why the issues on delivery all of which have been logged as complaints to Wayfair. We had on one of the occasions abusive language used and a manner which was alarming from the delivery man. Will avoid any company that use XDP in the future unprofessional and don’t want to deliver goods in damaged and to the property???? Our bed was thrown down outside the close and was damaged as driver refused to deliver saying 2 man job and he doesn’t go up stairs ?”
“My package has been sat in the local depot for 2 days with no movement, the only way to contact them is through a 084 number that cost a fortune or message. Left a message but no contact what an absolutely shambles of a company.”
“The most shocking experience of any courier company !! Fraudulent email updates , lies the most unprofessional business that I have ever experienced . HOF order and how / why they would allow this level of service is crazy .
Cowboys and clearly don’t understand what customer service / customer relationships are .”
“Dreadful! Ordered furniture from Big Furniture Warehouse 5 August 2022. Arrived at XDP depot 6/8. Used tracking app. 11/8 delivery scheduled pm. Never arrived. Email received 'Service fail notification. 12/8 back at depot. 15/8 still at depot. Contacted BFW they said their XDP tracker stated out for delivery 15/8. Doesn't show on my tracker. Today 16/8 my tracker still shows 15/8 08:45:38 Items at depot. Trading standards next option I feel!”
“Really bad company and i thought hermes/evri was bad this company takes the gold medal everytime ordered a lazy spa through b&m online first couple of days there was updates until it got into there local depot was assigned to a route twice in 11 days had enough as there own customer services could not help they said contact the shipper after a few more day's nothing was happening cancelled the order got money back a few hour's later xdp told b&m customer services the lazy spa was lost in depot big heavy box to go missing but to the person who is enjoying the spa in your back garden in the lovely weather have a cold beer for us”
