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Xeric Watches Reviews

4.5 Rating 1,121 Reviews

87 %

of reviewers recommend Xeric Watches

Company Reviews

Product Reviews

4.5

Based on 1,121 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5
Returns & Refunds
Returns Process	Easy

Xeric Watches 5 star review on 24th April 2024

Kwang Boon Kwang

Xeric Watches 5 star review on 22nd April 2024

Xeric Watches 5 star review on 20th April 2024

Xeric Watches 5 star review on 20th April 2024

Xeric Watches 5 star review on 20th April 2024

Xeric Watches 5 star review on 17th April 2024

Yehoyada Mbangukira

Xeric Watches 5 star review on 11th April 2024

378

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The watch did not come with an owner's manual and had to be printed out. The manual is only a small item of 6 pages. It would have been nice to have not to print this out for an MSPR of almost $2,000 and included it with the watch. The movement does not have a serial number on it, so it would have been nice to have at least a booklet or certificate with the production number of the watch that was shipped to the customer. The strap for the watch can be adjusted but can only be shortened by changing the length by moving one of the leather bands towards the case and can only be adjusted to a few positions before the end of the strap binds with the case and becomes very difficult to close the clasp after doing so and so it may have to be actually shortened by cutting off a piece of the strap, really? The customer has to cut the strap if his or her wrist is smaller than 2 or 3 positions before they have to cut the strap! Totally unacceptable! The watch is a bit clunky when worn on the wrist. The design is very nice and the quality of the watch looks to be well made. I have had the watch for about 6 days now and it is keeping good time thus far. I am a watchmaker and so I may be a bit more critical than the average customer but to an avid collector of watches, well I will leave that up to them to decide how they feel about the purchase of this watch and look forward to more reviews. One last thing, the winding crown is not big enough to get a good grip on it to wind the watch. This is an important function and more attention should have been given to making the crown bigger so it would have been easier to wind the watch.”

Posted 2 years ago

“I believe in and support the out-of-the-box design and craftsmanship of watches. Good job.”

Posted 2 years ago

“I would love to write a review if I were to actually receive my order.”

Posted 2 years ago

“WEll...I have not received the watch yet! The shipping of the watch was delayed over 4 months...but your team has been kind, reassuring, and seems like they are doing the best they can, with all the delays we seem to have in the recent past.”

Posted 2 years ago

“Just received my watch and I really like it very much also great build quality. But it was nearly 4-months delayed. I mean a bit delay is ok but 4-months is way too long at least you should have proactively informed customers of the delay. Even worse was that on the website the wrong shipping date was still there for a very long time when I already heard from support that it will be delayed.”

Posted 2 years ago

“Customer service slowly and far away from my expectations. The watch is marvelous.”

Posted 2 years ago

“I have no issues with the travel case I bought, but the UPS delivery service was AWFULL!”

Posted 2 years ago

Thank you for your feedback! We are so sorry that UPS had less than satisfactory service but we are happy to hear that your travel case has worked out well! Thanks again!

Posted 2 years ago

“Very very slow But good service”

Posted 2 years ago

“Long waiting time”

Posted 2 years ago

“On the whole I'm pleased with my purchase however I'm disappointed that an issue brought up by previous purchaser's. About the non locking rotational time dial has still not been addressed yet. Also would have been nice to have been told that the watches were manufactured in Hong Kong this is why my score is a 3 star and not higher.”

Posted 2 years ago

“The wondering hour watch is great in many ways. The hour dial unfortunately has no pull safety so it constantly changes time as you wear it. You have to adjust it every time you look at the time. Kind of a major miss for a time telling device. It is a bargain and a fun piece to wear. This has to be addressed.”

Posted 2 years ago

Thank you for your feedback James! We really appreciate it. We'll definitely pass this along to the design team! Thanks for supporting Xeric!

Posted 2 years ago

“it had a very strange billing information?,4 times the same bill for $197.80. that' a lot of profit for a $999 watch,unlees the billing is wrong. but it looks great,and the automatic piece of it charses quik. i'm not sure howe to chance the batteries on the quarts side clocks,because it is not specefied on the online manual.”

Posted 2 years ago

“Still haven't received what I ordered so difficult to give a good review. Probably a US Postal service but still waiting. Otherwise I got great service from Emily”

Posted 2 years ago

Hey Iannick! I hope we were able to solve the issue for you and please let us know if you need anything else! Thanks for being a great customer!

Posted 2 years ago

“Watch is excellent and looks great.”

Posted 2 years ago

“Styling and overall quality is excellent. Lume is nearly non-existent, which is disappointing on such a cool watch.”

Posted 2 years ago

Thanks for your feedback and shopping with us! The Lume does need to be charged in order to wrk effectively. We will have our Customer Support Team send you an email with instructions on how to do so.

Posted 2 years ago

“Has not arrived yet. Should I be worried?”

Posted 2 years ago

Hey Steve! Sorry the tracking wasn't updating! Please let our customer service team know if you still have not received that shipment. We'll be happy to look into this! Just email contact@xeric.com

Posted 2 years ago

“They're great at creating interesting looking watches, but customer communications is a weak point”

Xeric Watches 3 star review on 3rd May 2021

Posted 2 years ago

“The hour blocks are partially obscured by the curved arch so you can't see the incoming hour until 2-3 min after the next hour. Small detail but you would have been seen in the prototypes.”

Posted 3 years ago

Thanks for the feedback, Richard! It's definitely a learning process when we have new designs. We love the suggestions so please keep them coming! We appreciate your support!

Posted 3 years ago

“The Xeric brand keeps its commitments, Xeric watches are original and produced with care. The design of Xeric watches is a bit too American for the tastes of European customers”

Posted 3 years ago

“Leider wurde die noch immer nicht geliefert. 😞 FG Jürgen Neuhold”

Posted 3 years ago

Hi Jurgen, Your tracking recently updated to show that your watch has just arrived in Austria. I'll send you the tracking link in a separate email. Thanks for leaving a review!

Posted 3 years ago

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Xeric Watches is rated 4.5 based on 1,121 reviews