Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality card but wrong colours printed!”

Helpful Report

Posted 4 years ago

Hi Liza, Thank you for taking the time to leave this review for us. I was concerned to hear that the colours were wrong on the items you have received - Could you please provide further information on this as the pictures you have sent along with your review do accurately match the dog icon chosen and the colours picked for each item. Kind Regards, Lucy

Posted 4 years ago

“The printed name was not straight along the lead...”

Helpful Report

Posted 4 years ago

Hi Christian, Thank you for taking the time to leave this review for us however, I am sorry to see how your lead has arrived. I have sent you a private email, if you could kindly check your inbox. I would love to help get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Good”

Helpful Report

Posted 4 years ago

Hi Rebecca, Thank you for taking the time to leave this review for us. If there was anything we could have done to make this a 5* experience for you, please do let us know. We would really appreciate your feedback. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Disappointed after giving his name it wasn’t printed in / on card! Otherwise good service”

Helpful Report

Posted 4 years ago

Hi Michelle, Thank you for taking the time to leave this review for us. I have had a look into this for you and can see the card you have ordered does not come personalised with name and instead features your chosen icon. We do mention this within our Product Description and we do show images of the final product. I can only apologise if this was missed when placing your order and has left you feeling disappointed. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I ordered a card for father's day off our dog, the ordering was simple and stress free. It was delivered quickly too however, the colours on the site aren't as true as the actual card. I ordered a brown and white spaniel, however, received a black and grey spaniel.”

Helpful Report

Posted 4 years ago

Hi Sue, Thank you for taking the time to leave this review for us however, I am sorry to hear about your experience. I have had a look into this for you and I am afraid that you have chosen the black and white spaniel icon when placing your order. As such, this is what was printed on your card and I can only apologise if you did not realise this when placing your order. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Both cards for haooy birthday & fatherday were fab”

Helpful Report

Posted 4 years ago

Hey Yana! Thank you ever so much for leaving us this review. It is great to hear you loved your personalised cards, but would love to know what else we could do to turn this into a 5* experience for you? We really do appreciate all the feedback we receive as a small growing business! Best Wishes Rhian

Posted 4 years ago

“The card was great quality but for the snack box I feel like was small for the price (own fault I didn’t check measurements if there is) and also the delivery charge I feel is a bit steep should have different options.”

Helpful Report

Posted 4 years ago

Hi Kirsty Thank you for taking the time to leave us this review. I am pleased to hear that overall you were happy with your order. We do provide measurements for the treat tins, so I do apologise if this was missed when ordering. We do only offer the one delivery option of Royal mail Tracked 24 to ensure orders arrive safely, and so we can track them should anything go wrong. We do not currently offer any additional postage options, however I will feed this back to our development team. Please do let me know if I can help with anything further. Best Wishes Rhian

Posted 4 years ago

“Strap should be longer, Velcro didn’t match, style not quite right but love the ruby design as usual”

Helpful Report

Posted 4 years ago

Hi Lesley Thank you for taking the time to leave us this review. I am pleased you liked the Ruby design on your bag, but will be sure to pass the additional comments over to our design team for consideration. Best Wishes Rhian

Posted 4 years ago

“Took too long for order to arrive missed my dogs birthday. Plus he did not like the treats.”

Helpful Report

Posted 4 years ago

Hi Sally Thank you for taking the time to leave us this review, although I am saddened to hear that your order missed your pup's birthday. We do provide production and delivery timescales on our website, so I do apologise if these were missed when ordering. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Rhian

Posted 4 years ago

“I purchased the dog collor but at he moment it's a bit chunky for him as hes only 19 weeks I'm sure when hes fully grown it will be better for him.”

Helpful Report

Posted 4 years ago

Hi Laura Thank you for taking the time to leave us this review. I do hope your new pup grows into his new personalised collar in good time for you! We do supply the measurements of our collars on our website, but should you have any issues please do not hesitate to contact us. Thank you Rhian

Posted 4 years ago

“Bowl slot smaller than led to believe”

Helpful Report

Posted 4 years ago

Hi Sandra, Thank you for taking the time to leave this review for us. I am sorry to hear that you feel the bowl was smaller than you expected - We do include the measurements for the item on our product page, did you find these useful when placing your order? Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The biscuits were great, easy recipe to follow and Ted loved them. The cutter was also great. Unfortunately, the tin was slightly scuffed, possibly from being transported? Which is a shame because otherwise it’s a lovely tin”

Helpful Report

Posted 4 years ago

Hi Georgia, Thank you for taking the time to leave this review for us, we really do appreciate it. I am however, sorry to hear about your treat tin - I have sent you a private message if you could kindly check your inbox. I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“The products were wonderful unfortunately the mug purchased has a chip in lip”

Helpful Report

Posted 4 years ago

Hi Pauline, Thank you for taking the time to leave this review for us. I am however, sorry to hear that your mug arrived with faults - I have sent you a private email if you could kindly check your inbox? I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Order not yet received so can only review previous orders as good..”

Helpful Report

Posted 4 years ago

“Delivery could be quicker”

Helpful Report

Posted 4 years ago

Dear Simon Thank you for taking the time to leave us this review. Royal Mail are still suffering from staff shortages due to the current pandemic, and they have noticed an increase in postal volumes. This does unfortunately mean there may be some delays, but we do try to communicate this with our customers. Please do accept my apologies for any inconvenience caused, but do not hesitate to get in touch if we can help with anything further. Best Wishes Rhian

Posted 4 years ago

“Sadly dog didn't like them as very bland compared to human crisps which he likes . Presentation brilliant and very fresh”

Helpful Report

Posted 4 years ago

Dear Helen Thank you for taking the time to leave us this review. I am sorry to hear your pup didn't like the doggy crisps and prefers his hooman alternatives! We do try and make them as tasty as can be! Please do let me know if I can help with anything further. Best Wishes Rhian

Posted 4 years ago

“Unfortunately this bag is too small for my needs. Like most dog walkers I have treats, poo bags, tissues, hand gel, phones. The bag doesn’t have separate compartments and the flap is cumbersome. Not value for money at all I’m afraid.”

Helpful Report

Posted 4 years ago

Dear Karen Thank you for taking the time to leave us this review, although I am saddened to hear of your disappointment with your walking bag. We do provide measurements for the bag on our product page, so I do apologise if this was missed when ordering. I will be sure to pass your feedback onto the relevant teams, however please do not hesitate to get back in touch if there is anything further I can help with. Best Wishes Rhian

Posted 4 years ago

“Delivery time was too long. Waited till after my partners birthday to receive the gifts even though estimated delivery was before hence why I ordered. Then to get told we’ll it states this in tiny weeny print! Nice items though 👍🏾”

Helpful Report

Posted 4 years ago

Dear Neesha Thank you for taking the time to leave us this review, although I am sorry to hear this wasn't received in time for your partner's birthday. I can see your order was placed on 13/05 and left us on 22/05, meaning this was produced within the production timescales stated at the time your order was placed. We do advise to allow 48 working hours plus a few extra days for orders to arrive due to the delays Royal Mail are currently experiencing due to the COVID-19 pandemic, but I can see this was delivered for you on 26/05. Please do accept my apologies for any inconvenience caused, but do let me know if I can help with anything further. Best Wishes Rhian

Posted 4 years ago

“Waited for some of my order. Hope it turns up for fathers day”

Helpful Report

Posted 4 years ago

Hi Cherril, Thank you for taking the time to leave this review for us. I have had a look into this for you and can see your remaining item was shipped 05/06 in line with the current creation times that we advise on our website. This product should be with you soon. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“I was pleased with the product and the delivery, the only thing was the punctuation was incorrect. It said Otis’s Walkies bag instead of Otis’ Walkies Bag.”

Helpful Report

Posted 4 years ago

Hi Karen, Thank you for taking the time to leave this review for us. I have had a look into this for you and can see the way your bag has been printed is grammatically correct. The bag belongs to Otis so this would be Otis's bag. I am really sorry for any confusion. Kind Regards, Lucy

Posted 4 years ago

Yappy.com is rated 4.9 based on 26,756 reviews