Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The cards were very good quality, but I was disappointed with the wrapping paper. Where the paper was folded there were white lines. I would not recommend the wrapping paper.”

Helpful Report

Posted 5 years ago

Dear Tracey Thank you for taking the time to leave a review of your recent purchase with us. I am happy to hear you were pleased with the cards you ordered, but saddened to hear of the issues you experienced with your wrapping paper. I have contacted you privately in regards to this so please do check your inbox. Best Wishes Rhian

Posted 5 years ago

“Very slow delivery I know it was xmas but nearly 3 weeks”

Helpful Report

Posted 5 years ago

Hi Julie Thank you for taking the time to leave us this review, although I am disappointed that it wasn't a 5* experience for you! I can see that when your order was placed we did advise that it would be shipped by the 20th December, and we did meet this expectation for you. We did receive an unprecedented amount of orders in the run up to Christmas and as such had to increase our turnaround time to avoid disappointment. This is something we will certainly look to improve on for Christmas 2020. Please do not hesitate to get in touch should there be anything further we can help with. Best Wishes Rhian

Posted 5 years ago

“Love the concept and think the dog personalisation is fantastic and cute. Sadly my first order was a complete muck up. I have been in contact and customer service is brilliant and has rectified my issue but I’ve had to pay for 2 delivery charges which are actually quite expensive. These items were all gifts I don’t even have a dog so it let her down as well as myself. She has ordered from you and had no issues so it’s just been bad luck on my side maybe. On the plus side what I did order was brilliant and as expected very good quality”

Helpful Report

Posted 5 years ago

Dear Sarah Thank you for taking the time to leave us a review! I am sorry that you did encounter a few issues when ordering with us, but I am glad that we did manage to resolve this for you! I do hope that your friend enjoyed her gifts. All of our orders are shipped using Royal Mail Tracked 24 to ensure your order arrives safely, and therefore we do reflect this within our shipping costs. Do not hesitate to get back in touch if we can help with anything else! Best Wishes Rhian

Posted 5 years ago

“Its great for personalisation products I just wish I could personalise dogs profile more as some dogs have pink noses, different coloured eyes etc that would make it better . I did email asking for this but was told it wasn’t possible so have only got one dog on it for that reason .”

Helpful Report

Posted 5 years ago

“Some nice items but seems quite pricey especially with the expensive delivery charges on top.”

Helpful Report

Posted 5 years ago

Hi Georgia, Thank you for taking the time to leave this review for us, we really appreciate it. I'm pleased to hear that you are happy with your items however, I am sorry that you felt they were quite pricey, we do try and be fair with our pricing and feel that what we charge does reflect the great quality items that we provide. I will however, be sure to pass your feedback over to our Product and Design team to review when moving forward with future price points. Thank you once again for your review and I hope you can come back to visit us again in the future. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Product idea fantastic but quality poor. I’m sure I could have complained but it was too close to Christmas. Inside cover was glued in wrong so it didn’t open properly. Despite this it was humorous and good value for money.”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you for coming to leave a review for us, as a small business we really do appreciate your feedback. I am really sorry to hear that there was a defect with your book, this is not what we expect for our customers at all. I have sent you a private email, if you could kindly check your inbox. I would love to resolve this for you! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Loved by the recipient!”

Helpful Report

Posted 5 years ago

Hi Anne, Thank you for taking the time to leave this review for us, we really appreciate it. I'm really pleased to hear that the recipient loved their gift, I bet they couldn't wait to start using it! If there is anything we could have done to make this a 5* experience for you, please let us know. We would really appreciate any feedback you have for us. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The bandana was ok but not for the price payed. Could have bought material much cheaper and made my self, not impressed”

Helpful Report

Posted 5 years ago

Hi Denise, Thank you very much for taking the time to leave this review for us. As a growing company we rely on feed back from our customers to help us improve. We are sorry to hear that you were unhappy with your bandana. We do try and provide as much information about our products on each page so our customers can make a well informed purchase however, I am sorry that we have not met your expectation on this occasion. I will be sure to pass your feedback over to our Design and Product team to review. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Products are great (if a little pricey) but i received the product after the advertised delivery date (and it wasn't actually dispatched until after the advertised delivery date) which was very disappointing and meant it didn't arrive in time for a family christmas get together and i had to send on by post at extra cost.”

Helpful Report

Posted 5 years ago

Hi Libby, Thank you for taking the time to leave this review for us, we are a growing company and all feedback is welcomed. I am really sorry to hear that you experienced delays with your order and that your items did not arrive with you in time for a family get together. I understand how disappointing this must have been for you and this is not how we want any of our customers to feel. We have learnt a lot from our experience this Christmas and understand the changes and amendments that must be made for next year to avoid anything similar happening again. I am sorry once again for the disappointment we have caused on this occasion, I hope you can give us another try to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Meh..........”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for your review. I would love to find out more information from you about your order, we don't want any of our customers to feel as though we are 'Meh'! I have sent you a private email, if you could kindly check your inbox. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“i was not impressed with your customer service when 2 items i ordered were delivered late.”

Helpful Report

Posted 5 years ago

Hi Natasha, Thank you for taking the time to leave this review for us, we are a growing company and all feedback is welcomed. I am really sorry to hear that you experienced delays with your order and that you were unhappy with the response from our Customer Care team. I will be sure to raise this with them and provide extra training so we can avoid any similar situations in the future. We have learnt a lot from our experience this Christmas and understand the changes and amendments that must be made for next year to avoid delays and stop anything similar from happening again. I am sorry once again for the disappointment we have caused on this occasion, I hope you can give us another try to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I ordered gift wrap. My daughter loves Corgis and was delighted that the wrap was covered in them. I felt that the quality was good but a little expensive.”

Helpful Report

Posted 5 years ago

Hi Julie, Thank you for coming to leave this review for us, we really appreciate it. I'm so pleased to hear that you were happy with the gift wrap and that your daughter was thrilled with her pawsonalised corgi wrapping paper! In regards to your feedback about the pricing of the paper, I will be sure to feed this back to our product team to review. Thank you once again for your review, I hope you can shop with us again in the future. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“It took a little while for my order to be delivered but when it came i was very happy with the Santa sack, very good quality. The bandana I was a bit disappointed with in the it was literally a triangle piece of material. There was no hemmed over or e so that I could attach it to his collar so it is just a case of tieing it on. Though again the material is good quality. All in all I was pretty happy and would use the site again. Thank you.”

Helpful Report

Posted 5 years ago

Hi Jayne, Thank you for taking the time to leave this review for us, as a growing business this really means a lot to us. I am really sorry to hear that your order was affected by the delays we were experiencing however, I am happy to hear that you were pleased with your santa sack. In regards to your bandana, I will be sure to pass your feedback over to our design team to review when moving forward with future lines. Thank you once again for your review, I hope you can come and shop with us again in the future. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Very pleased with delivery of personalised book but could not understand why I had to wait another 7 days for two personalised bandanas!”

Helpful Report

Posted 5 years ago

Hi Deborah, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry to hear that part of your order was affected by the delays our production team were experiencing. We have learnt a lot from our experience this Christmas and understand the changes and amendments that must be made for next year to avoid anything similar happening again. I hope that you were pleased with the bandana's once they arrived, I bet your pooches looked wagnificant in their pawsonalised items! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The products are fab but I emailed yappy at the beginning of December as one of my items had the wrong pic on it - still no reply....☹️☹️☹️”

Helpful Report

Posted 5 years ago

Hi Susan, Thank you for coming to leave this review for us. I am really sorry to hear about your mug, I have had a look into this for you and can see we did respond to your initial email however, we did not receive a response from you. The email could have got lost in your Spam/Junk folder. I have sent another email to you today, if you could kindly check your inbox. I would love to get this resolved for you as soon as possible. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Good quality products. Product delivery too long.”

Helpful Report

Posted 5 years ago

Hi Claire, Thank you for taking the time to leave this review for us, we really appreciate it. It's great that you are so pleased with the quality of your products however, I was concerned to read that you were unhappy with the delivery time. I have had a look into this for you and can see you were advised when placing your order that all of your items will be shipped by the 20/12, this would have also been on your Order Confirmation email. As such, I can see that all of your products were shipped before the time advised. I am sorry that you missed the guideline for delivery when placing your order however, I am happy to hear all of your items arrived with you in time for Christmas. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“While the product was excellent, the service received was below par. Late delivery, and a lack of communication almost spoiled a Secret Santa present.”

Helpful Report

Posted 5 years ago

Hi Geoff, Thank you for taking the time to leave this review for us, we are a growing company and all feedback is welcomed. I am really sorry to hear that you experienced delays with your order and that you were unhappy with the lack of communication. I will be sure to raise this with our team so we can avoid this happening again by providing more detailed messages for our customers. We have learnt a lot from our experience this Christmas and understand the changes and amendments that must be made for next year to avoid delays and stop anything similar from happening again. I am sorry once again for the disappointment we have caused on this occasion, I hope you can give us another try to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Very good quality book. Although I struggled to find my Boston. Pictures are too small. Too much concentration for children so get bored quickly.”

Helpful Report

Posted 5 years ago

Hi Faith, Thank you for coming to leave this review, it really means a lot to us. I'm pleased to hear that you were happy with the quality of your book - We do have cheat sheets available to help you out, would you like me to send you some of these over? Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Whilst all the items we have received from Yappy have been excellent the delivery times are poor. We ordered items on three separate occasions and have had to wait up to 9 days to receive them. One was for a birthday gift which ordered in plenty of time but did not arrive in time for the recipients birthday. Especially when you pay a delivery charge you expect quicker delivery times. That is the only thing I think could be improved upon, delivery times. Also it would be useful if an email could be sent to notify when an order has been dispatched as all you get is an initial order confirmation but no further order updates.”

Helpful Report

Posted 5 years ago

Hi Jill, Thank you for taking the time out of your day to leave this review for us, we are really appreciative of your feedback. I am sorry that we have let you down with your past orders due to a delay we were experiencing over Christmas. This is not something we wish to happen to our customers and as soon as we were aware there was a problem we did try our hardest to rectify this by taking on extra staff and working over time. I understand however, that this does not excuse the time you waited for your items and we will be sure to put steps in place over the next year to avoid this happening again. In regards to your feedback about dispatch emails, this is something our technical team have been working on and these are due to go live in the near future. I am sorry once again that we let you down on this occasion, I hope you can come and shop with us again so we can get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Far too long the delivery and then the cost! CS was sub standard as a result of my chasing u up”

Helpful Report

Posted 5 years ago

Hi Laurent, Thank you for taking the time to leave this review for us. I am sorry to hear you did not have a 5* experience with us on this occasion. I have had a look into this for you and can see that you were advised when placing your order that you must wait 7 business days for this to be created ready for dispatch. Your order was placed 02/12 and was dispatched 11/12 which is in line with the timeframe we set. I am sorry if you missed the delivery expectation when ordering and it left you feeling disappointed. I was concerned to hear that the Customer Care you received was substandard, I had a look at your past conversations and can see that you did make contact with us enquiring about your order however, did not respond to us when we asked you to confirm your details. Unfortunately, without this information we are unable to look into your order for you or provide any updates. I am sorry once again that we did not meet your expectations on this occasion. If you would like to discuss this further, please do not hesitate to contact us at help@yappy.com. One of our Care Team will be happy to help you out. Kind Regards, Lucy Yappy.com

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,756 reviews