Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The goods purchased were given as Christmas presents and were very well received but I found that the actual ordering was poor. There was no confirmation of the order so I had to email to find this out. I note that one of the questions below regards timing of delivery as I wasn’t informed when this was likely to occur I cannot give a reply.”

Helpful Report

Posted 5 years ago

Hi Diana, Thank you for taking the time to review your shopping experience with us, we really appreciate it. I am so pleased to hear that you were is happy with all of your items and that they were received well by the recipients. I hope you all had a Yappy Christmas! I am really sorry however, that you did not receive an Order Confirmation email when you placed your order, did you try checking your spam/junk folder? Occasionally our emails can get lost in there. Please let us know how you get on! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Most of the products I purchased were amazing and were loved by our dogs (The Christmas treats were discovered and opened before Christmas morning!). However, I was disappointed with the quality of the apron. This was my favourite item and I got it because the design, colours, and text were just fantastic. However, the apron is quite oversized - even for taller people - and the ribbons are quite flimsy. I have considered sending the item back but I just loved the print too much. I don't think white is the best colour for an apron, the ribbons will end up looking like spaghetti within a week. I have removed and replaced the ribbons myself for better quality adjustable straps with snap buttons.”

Helpful Report

Posted 5 years ago

Hi Naomi, Thank you for taking the time to leave this review for us, we really do appreciate it. It's great that you were pleased with most items on your order, I hope your pooches love them too. I am sorry however, to hear that you were disappointed with the quality of your apron. We do not usually receive feedback like this regarding our aprons and the design you have chose is one of our best sellers. As such, could you please send over pictures of the item showing your concerns? I would love to look into this further for you with our design team. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Communication during purchase was none existent, email confirmation of order was very very slow made me think I had been scammed, as far as product is concerned as on the tin.”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for taking the time to leave this review for us, we really do appreciate your comments. I was concerned to hear that you did not receive your Order Confirmation email, these are sent after every order and I am sorry that you did not receive one. I will pass this over to our technical team to have a look into. I hope overall that you were happy with your order however, if you do have any other concerns, please do not hesitate to get in touch with us at help@yappy.com One of our customer care team will be happy to assist you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I was happy with the calendar on the whole but the ink on the lettering on the cover did not print properly which spoilt it a little. I think it must have been rushed and not checked”

Helpful Report

Posted 5 years ago

Hi Kellie, Thank you for coming to leave this review for us. I am sorry to hear about the calendar you have received, it certainly doesn't sound like it is up to our usual standards. I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I feel the goods are a bit too expensive for what theg are.”

Helpful Report

Posted 5 years ago

Hi Vince, Thank you very much for taking the time to leave this review for us. We are a growing company and rely on feedback from our customers so we are able to carry on improving and growing. I am sorry to hear that you felt our items are expensive. We do take a lot of pride in each of our products and our textile items are all finished by hand. We make each item especially for our customers and hope that the quality and craftsmanship is apparent. I will be sure however, to pass your feedback over to the relevant teams to review when moving forward with future pricing plans. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Products were nice but the printing on both items I ordered was faint as if it was really old or had been left in the sun. All in all, they made for good presents but the quality could have been better.”

Helpful Report

Posted 5 years ago

Dear Brett Thank you for taking the time to leave us this review, although I am disappointed that your mug did not appear up to our usual standards. I have sent you a private email in the hopes I can resolve this issue for you. Please do let me know if I can help with anything further. Best Wishes Rhian

Posted 5 years ago

“I don't know what was the point of telling you dog's name and colour etc if none of that was going to be featured in the design? It was a nice notebook but expected more personalisation from the details provided. I thought it would have dog's name on little collar or something. Nice quality book though.”

Helpful Report

Posted 5 years ago

Hi Claire, Thank you for coming to leave this review for us, we really appreciate your feedback. We ask our customers to create a profile for their dogs so we can create a shop that is personalised just for them. This way you can see how are products look with your chosen icon/silhouette/name dependant on the design. I have had a look into your order and can see the notebook your ordered does come personalised with your chosen silhouette only, this is mention in the product description as well as in the photos of the item. I can only apologise that this was missed when placing your order and has left you feeling confused. I hope I have been able to clear things up for you however, if I can help you further please do not hesitate to contact us at help@yappy.com Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Lovely products however my pooches advent calendar came with mostly broken biscuits so unable to use. Wouldnt buy that product again. The books and personalised sack were great though would recommend them.”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you very much for taking the time to leave this review for us and our customers. As a growing company we rely on feed back from our customers to help us improve. I am sorry to hear that your advent calendar arrived with broken biscuits, this is not what we want nor expect for our customers and I will be sure to pass your feedback over to our product development team to review ahead of next Christmas. It's great that you were pleased with your other items though, I hope you are having lots of fun making searching for Saffie! Please come back and visit us again soon. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Excellent product but disappointed with the size, so was unusable. I stated my boy was a Japanese Akita (for the photo on the bandana) so you would think they would make one to fit an Akita, but I would have struggled to fasten it around the neck of a dog half his size.”

Helpful Report

Posted 5 years ago

Hi Rebecca, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry to hear that the bandana you purchased was too small for your pooch. We do have two sizes available for our customers to choose from for Japanese Akita's, along with a size guide. Did you find this useful when ordering? Please let us know! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I was really pleased with the book and it was very well received, however with the mistake at the warehouse etc and the elongated delivery time I can only award 3 stars. Had it been a smooth op I would have willingly gen 5 stars. THis wouldn't necessarily stop me from ordering again.”

Helpful Report

Posted 5 years ago

Hi Janet, Thank you for taking the time to leave this review for us, we are a growing company and all feedback is welcomed. I am really sorry to hear that you experienced delays with your order and that your items did not arrive with you when expected. I understand how disappointing this must have been for you and this is not how we want any of our customers to feel. We have learnt a lot from our experience this Christmas and understand the changes and amendments that must be made for next year to avoid anything similar happening again. I am sorry once again for the disappointment we have caused on this occasion, I hope you can give us another try to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Whilst happy with design of tea towels, the quality was not very good.”

Helpful Report

Posted 5 years ago

Hi Jo, Thank you for your review, we really appreciate it. I am sorry to hear our tea towel has not met your expectations and would love to find out more about any issues you have so I can resolve this for you. Please email our customer service team at help@yappy.com with any pictures of complaints and a member of the Yappy team will do their best to resolve this for you. Thank you, Lucy Yappy.com

Posted 5 years ago

“Very stiff quality”

Helpful Report

Posted 5 years ago

Hi Cherry, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry to hear that you felt the material of the bandana's was stiff - I will be sure to pass this feedback over our product development to review when moving forward with future lines. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Loved the image on the bandana but it is far too big. Even rolling over the top it is still too big. I would lose the image if I made it small enough.”

Helpful Report

Posted 5 years ago

Hi Andrew, Thank you very much for taking the time to leave this review for us. We are a growing company and rely on feedback from our customers so we are able to carry on improving and growing. I am sorry to see that you had an issue with the size of the bandana. I have looked into this and can see you purchased the medium size. We do have a size guide available for this product on our website and recommend that all customers use this whilst making a purchase to avoid any disappointment. If you think your bandana isn't the size displayed on our guide, please let us know via help@yappy.com Thank you, Lucy Yappy.com

Posted 5 years ago

“The items were great and good quality but the birthday neckerchief came after his birthday so he couldn’t wear it. I did email the company to say time was short and could they trace it but no one replied to me. So good products, not so good customer experience”

Helpful Report

Posted 5 years ago

Hi Debra, Thank you very much for taking the time to leave this review for us and our customers. As a growing company we rely on feed back from our customers to help us improve. I am really sorry to hear that you experienced delays with your order and that your items did not arrive with you in time for your dogs birthday. I understand how disappointing this must have been for you and this is not how we want any of our customers to feel. I am afraid I am unable to locate any emails from yourself on our system, so I can only apologise that this hasn't been received. We would never purposely ignore any of our customers so I am sorry that you were made to feel this way. If you could let us know what email address you used to contact us, I will look into this further with our technical team. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I have ordered 3 items. A mug, tea towel and key ring. The tea towel and mug was good but I was really disappointed with the quality of the key ring and it’s print. I did email my feed back but have not yet had a reply, I suspect due to the festive break.”

Helpful Report

Posted 5 years ago

Hi Jo, Thank you very much for taking the time to leave this review for us. We are a growing company and rely on feedback from our customers so we are able to carry on improving and growing. I am sorry to hear that you are disappointed with the keyring you have received - I have sent you a private email to discuss this further, if you could kindly check your inbox. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Cameron is my grandson he was excited to have a book about him and chase”

Helpful Report

Posted 5 years ago

Hi Agnes, Thank you for taking the time to leave this review for us, as a growing company we really appreciate your comments. We are so pleased to hear that Cameron was excited about the book and I hope he is having lots of fun searching for Chase! f there is anything we are able to do to make this a 5* experience, please let me know so we can resolve this for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The book was ok, a bit disappointing when I opened it up to realise there was no story but I believe it went down well with my 11 year old granddaughter at Christmas.”

Helpful Report

Posted 5 years ago

Hi Catherine, Thank you for taking the time out of your day to leave this review for us, we really appreciate it. I am sorry to hear that you were disappointed with your search and find book. We do try and make it clear to our customers what the book entails on the product page and in the product description. I am sorry that this was not the case for you on this occasion and I will be sure to pass this feedback over to our Product Development team to review. I am really pleased however, to hear that your grandaughter is a big fan of the book and I hope she is having lots of fun searching for her furry furiend. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Lovely book but the only thing you are limited to the dogs characteristics and can only choose a face so "oreo" didn't really look like "oreo"”

Helpful Report

Posted 5 years ago

Hi Jennifer, Thank you for coming to leave this review for us, we really appreciate it. We are really pleased to hear how happy you are with the book you received, I hope you're having lots of fun searching for Oreo! Thank you for your feedback regarding the icons we offer, we understand each dog is different and we do try to be as inclusive as possible for all breeds however, we do understand there is more we can do in terms of personalisation and this is something we will be looking into moving forward. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Excellent value for money , and loved the bag x”

Helpful Report

Posted 5 years ago

Hi Rosalyn, Thank you for coming to leave this review for us, we really appreciate it. I was concerned to see your 3* rating. It sounds like you are really pleased with your bag and I was wondering if there was anything we could have done to make this a 5* experience for you. Please let us know as we would really appreciate the feedback! Thanks, Lucy

Posted 5 years ago

“Great idea, everyone loves their bags I bought for them, but I was a little disappointed in the quality, they need to be firmer material, to stand being taken in and out of cars etc”

Helpful Report

Posted 5 years ago

Hi Mary, Thank you for coming to leave this review for us, we really appreciate it. I'm really pleased to hear everyone loved their bags however, I am sorry that you were disappointed in the quality. I will pass your feedback over to our product and design team to review when moving forward with future lines. Best Wishes, Lucy Yappy.com

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,756 reviews