Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a card and a bandana for my dogs birthday the card arrived in good time but the bandana didn’t, I was a bit disappointed ☹️”

Helpful Report

Posted 5 years ago

Hi Catherine, Thank you for coming to leave this review for us, we really appreciate it. I am sorry that you feel as though your bandana did not come in good time - I have had a look into this for you and can see your order was initially placed on the 11/07, your bandana was despatched 15/07 and delivered 16/07. We do advise on our site that all personalised items can take up to 72 working hours to create ready for despatch and delivery can take up to 48 working hours. Your bandana was shipped early and received within 24 hours which is exceeds the expectations we set on our website. I am sorry that this may have been missed during ordering and has left you feeling disappointed. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Card was creased when arrive but otherwise a nice card”

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Posted 5 years ago

“Woof woof 🐶”

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Posted 5 years ago

Hi Christine, Thank you so much for taking the time to leave a review for us, we really appreciate it. If there is anything we are able to do to make this a 5* experience, please let me know so we can resolve this for you. Thanks in advance for helping us. Kind regards, Lucy

Posted 5 years ago

“Loved the cards and key ring that I purchased, however was disappointed with the clock, the insert inside was just cardboard and was wrinkled and creased. I had to try and rectify it myself and is still not perfect. :(”

Helpful Report

Posted 5 years ago

Hi Sonya, Thank you for leaving this review for us, we really appreciate it. I am sorry to hear about your clock, I have sent you a private email so we can look into this further for you. Best Wishes, Lucy Yappy.com

Posted 5 years ago

“Excellent quality dog bed but disappointed with bandana as was an uncomfortable material for Bear to wear”

Helpful Report

Posted 5 years ago

Hi Emma, Thank you so much for taking the time to leave this review for us and our customers. We really appreciate all feedback to help us grow as a company and make positive changes moving forward. I am sorry to hear about your disappointment in regards to the material used for your bandana, I will ensure this feedback is passed over to our design team to review for future lines. If you have any other questions or concerns, please contact our customer service team at help@yappy.com. They will be happy to hear from you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Thought the dogs name would be in the card ...probably my mistake .....that aside, pleased with service”

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Posted 6 years ago

“I ordered a mug and a key ring, the mug was fine but I was disappointed with the key ring as picture was much smaller than advertised & I wasnt expecting it to be plastic & it fell out immediately.”

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Posted 6 years ago

Hi Georgina, Thank you for taking the time to leave this review for us and our customers. I am sorry to hear about your keyring, I will send your a direct email so we can find out more information from you and resolve this problem. Thank you, Lucy

Posted 6 years ago

“The bed was lovely, rather big. But there was too much padding put inside even my large weight would not put a dent in it, so impossible for a miniature schnauzer. I had to rip it open and remove half the stuffing which filled a large black dustbin bag tightly and it just about allows more comfiness for my little dog bless him.”

Helpful Report

Posted 6 years ago

Hi Claire, Thank you so much for taking the time to leave this review for us and our customers, we really appreciate it. I am sorry to hear about the bed you have received, I have sent you a private email so we are able to look into this further for you. Thanks, Lucy

Posted 6 years ago

“The products are great BUT the packaging needs a total look at. You cannot send a squashable item in a bit of bubble wrap and a plastic envelope - it will get squashed!! A refund was given but what a waste of what is a great product for the sake of putting it in a box...”

Helpful Report

Posted 6 years ago

Hi Sonia, Thank you very much for taking the time to leave this review for us, we really appreciate it. I have passed your feedback about packaging over to our production team so they can look into this and investigate more effective ways to deliver items. Please let us know if we are able to assist you with anything further at help@yappy.com, one of our customer service team will be happy to help you out. Best Wishes, Lucy

Posted 6 years ago

“Ordered a few bits for Christmas notebook tea towel and a clock which was damaged on arrival , the clock was replaced quickly however the new clock is now not working properly so I am questioning the quality ?”

Helpful Report

Posted 6 years ago

Hi Simon, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry to hear you are also having issues with your replacement clock - I will send you a private email now so we can look into this and resolve this for you. Best Wishes, Lucy Yappy.com

Posted 6 years ago

“I placed an order by mistake and there is nothing to delete an order apart from the return and reorder i must add that what I have before that Iis excellent x”

Helpful Report

Posted 6 years ago

Hi Susan, Thank you very much for taking the time to leave this review for us, we really appreciate all feedback from our customers. I am concerned to hear about the problems you have had whilst ordering - I will pop you an email over so we can find out more information about this and investigate this with our technical team. Best Wishes, Lucy

Posted 6 years ago

“Got our goods second time around as issues with original delivery”

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Posted 6 years ago

“Mugs are a bit cheap, not the best quality”

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Posted 6 years ago

Hi Mary, Thank you so much for taking the time to leave this review for us and for our customers. We appreciate all feedback to help us improve and grow. I am sorry to hear you aren't happy with the quality of the mugs you received. I will send you a private email now so we can look into this for you. Best Wishes, Lucy

Posted 6 years ago

Yappy.com is rated 4.9 based on 26,756 reviews