Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rather expensive for such flimsy items.”

Helpful Report

Posted 4 years ago

Hi Annie, Thank you for taking the time to leave this review for us, we really appreciate your feedback. I am sorry to hear that you do not feel the quality of your items reflect the price we charge - Could you please provide us with some more feedback? We would really appreciate it. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Great contact regarding the whereabouts of the product ordered. However I was disappointed one part of the order arrived too late when I ordered way ahead of tine. Other family members who ordered later than me had all of there’s arrive with time to spare. I understand there was an issue in production though it was just disappointing as it was a product that can only really be used around his birthday.”

Helpful Report

Posted 4 years ago

Hi Charlotte, Thank you for taking the time to leave this review for us, we really do appreciate it. I am however, sorry to hear that your order arrived later than expected. Due to the current pandemic we have been experiencing delays and I can only apologise that your order was affected by this. We have now amended our website accordingly to reflect any delays we are experiencing and I hope you will come back and shop with us again so we can prove to you that we can get this right. Kind Regards, Lucy Yappy.com

Posted 4 years ago

“Ordered collar and lead for miniature schnauzer so presumed the size would be suited to a small dog. Unfortunately the collar is designed for a much larger breed. Fabulous quality but not much point in asking dog breed if it’s “one size fits all””

Helpful Report

Posted 5 years ago

Dear Jackie, Thank you for taking the time to leave us this review, although I am saddened to hear you were disappointed with the collar you purchased. We do offer two sizes of collar dependent on the breed you are shopping for. I have contacted you privately to ensure you have received the correct size. Best Wishes Rhian

Posted 5 years ago

“Website very good my only problem was the delivery and happy was sending me emails about reviewing their items when I haven’t even gotten them yet”

Helpful Report

Posted 5 years ago

Hi Eabha, Thank you for taking the time to leave this review for us. I can only apologise that you received a request to review the product ahead of the delivery being completed. These are automatically scheduled and issued so we are unable to ensure deliveries have been made ahead of the email being sent. I have had a look into your order and I can see that all of your items have now been marked as delivered. If you have any further questions or want to discuss this further with us, please do not hesitate to contact our Customer Care Team at help@yappy.com Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Would have been a higher rating if it wasn't for the amount of wrapping paper you get for £3.99. Wasn't enough to wrap 2 small presents.”

Helpful Report

Posted 5 years ago

Hi Vincent, Thank you for taking the time to leave this review for us, we really do appreciate it. We do advise within the product description the size of the wrapping paper and I can only apologise that this was missed when placing your order. I will however, pass your feedback over to our Product Development team to review when moving forward with future lines. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Unfortunately all the products I ordered were dented. He still enjoyed the contents though.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry to hear about your items - I have sent you a private email, if you could kindly check your inbox, I would love to get this resolved for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Bit disappointed as the advert looked as if was personalised even asked name of dog but was only a picture of a beagle that was on it”

Helpful Report

Posted 5 years ago

Hi Elizabeth, Thank you for taking the time to leave this review for us however, I am sorry to hear this was not a 5* experience for you. I have had a look into your order and can see the item you chose does not come personalised with name, but with your chosen icon only. We do mention this in the product description and within the pictures we show on the product page. I can only apologise that this was missed when placing your order. I hope I have managed to clear this up for you however, if you do have any further questions, please do not hesitate to get back in touch. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Fabulous card and it came really quickly - BUT it didn’t come with an envelope to post to my friend. I was very disappointed! All the other online card providers always send an envelope. I was very disappointed”

Helpful Report

Posted 5 years ago

“The colour was deceiving which was a shame as it wasn’t the colour that the picture on the Yappy sight showed, it is more a green than a chocolate colour, other than that it’s a nice cushion.”

Helpful Report

Posted 5 years ago

“Bought a book told me to enter the dogs name and its come blank. Not sure what that was about. Nice book but be better with dogs names on. Which I thought it did.”

Helpful Report

Posted 5 years ago

Hi Daniel, Thank you for taking the time to leave this review for us however, I am sorry to hear that your experience with us was not a positive one. I have had a look into this for you and can confirm the notebook that you ordered does not come personalised with name and instead with your chosen icon only. We do state this within the product description and it is shown on the pictures provided on the website, I can only apologise that this was missed when ordering and has left you feeling disappointed. We will be sure to take your feedback on board. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“No update on delivery!”

Helpful Report

Posted 5 years ago

Dear Colin Thank you for taking the time to leave us this review, although I am disappointed to see your Yappy experience was only a 3* one. Whilst we do not send out dispatch notifications as of yet, you are able to track the progress of your order within your online account with us. Within your account, you can see when your order has been shipped, and track your order if applicable. Additionally, we do set clear delivery expectations on the website when ordering, so I can only apologise if these were missed. I can see you ordered one of our personalised greeting cards; these are sent via Royal Mail standard first class post and as such we cannot provide tracking information on these. Please do not hesitate to get in touch if we can help with anything further. Best Wishes Rhian

Posted 5 years ago

“Buying process was excellent. Putchased a bandana for shih tzu dog following the size guide. However the product was huge and far too big for the dog”

Helpful Report

Posted 5 years ago

Hi Janice Thank you for taking the time to leave this review, although I am saddened to hear of your disappointment with the bandanas. We do provide the size guides to aid in your shopping experience, so I can only apologise if this was not helpful in this case for you. If the bandana appears too large for your pooch, you can roll the top down without compromising on the design and to ensure a comfortable fit. Please do let me know if I can help with anything further. Best Wishes Rhian

Posted 5 years ago

“1st time washing towel and the black parts faded and fluff off. Not impressed for the cost!!”

Helpful Report

Posted 5 years ago

Dear Charlene Thank you for taking the time to leave us this review, although I am saddened to hear that this happened to your towel. I have contacted you privately regarding this to see if we can rectify this for you. Best Wishes Rhian

Posted 5 years ago

“Good”

Helpful Report

Posted 5 years ago

Dear Sarah Thank you for taking the time to leave us this review! I am pleased you were happy with your purchases, but would love to know what else we could do to turn this into a 5* review for you. We really do appreciate all the feedback we receive. Best Wishes Rhian

Posted 5 years ago

“Don’t know why I was asked for the name of the dog? I assumed it would be personalised. Disappointed!”

Helpful Report

Posted 5 years ago

Dear Jacqueline, Thank you for taking the time to leave us this review, although I am saddened to see you were disappointed with your order. Having looked into this, I can see the particular item you ordered - our popular "I'll Be Watching You" apron - is only personalised with your chosen icon. We do ask for your pooch's name when you set up their profile to enhance your personalised shopping experience, and so our items that do feature your pooch's name will display accurately on our website. I am sorry if this was missed when ordering, but please do not hesitate to contact us if we can help with anything further. Best Wishes Rhian

Posted 5 years ago

“Product not that good x”

Helpful Report

Posted 5 years ago

Dear Joyce Thank you for taking the time to leave a review of your recent purchase, although I am saddened to hear you were disappointed with your purchase. I have emailed you privately to look to resolve this for you. Best Wishes Rhian

Posted 5 years ago

“Bit of a faff with the clock I ordered. First 2 were damaged - the background was scratched on both. Third one arrived but had to take apart as the clock mechanism’s hands got stuck in each other. I do love the clock though and I’m glad I persevered with getting a replacement. Whilst there are some issues with the quality of the finish and quality assuring products before despatch, the customer service has been excellent. The ‘pawsome’ punning wears thin when trying to resolve an issue but the efficiency and promptness in communication are refreshingly good, doing much to restore confidence in the company.”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you for taking the time to leave this review for us however, I am sorry to hear that you had a few problems with your order. I am really sorry that this happened with your clocks, we have made these issues known with our Product Manager and have asked that more detailed quality checks are conducted to we can avoid anything similar happening in future. I am pleased that we were able to get this resolved for you and we do appreciate your kind words regarding our efficiency and promptness when trying to get this resolved for you. I hope you will give us another chance to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Ordering was easy and delivery prompt. My only issue is that I’d ordered the apron for my daughter-in-law who isn’t that tall and I think it’s going to be really long on her. Could do with a choice of sizes really.”

Helpful Report

Posted 5 years ago

Hi Lesley, Thank you for taking the time to leave this review for us. I'm pleased to hear that you found our website user friendly and that your items were delivered efficiently. I am sorry however, to hear your concerns regarding the length of the apron. We do include the measurements on our site, so our customers can make an informed decision when making a purchase. I hope these were useful when placing your order. We do not have any plans at the moment to add a variety of apron sizes however, I will pass your comments over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“This did not arrive in time as the system allowed an incomplete address to be added to the system, I have never had this problem with any other online purchase.”

Helpful Report

Posted 5 years ago

Dear Justin Thank you for taking the time to leave a review of your recent experience with us. I am sorry to hear that your order did not arrive in time for Christmas. I have looked into this and can see that an incomplete address was entered when the order was placed via ApplePay. This incomplete address would have been reflected on your order confirmation, and in your online account. As we did not receive further communication from you to amend this, your order was shipped to the incomplete address and subsequently returned to our head office as Royal Mail were unable to deliver this. We did resend your item out to you on 7th January to the correct address as this was returned to us over the festive period. Once again I am sorry to hear of your disappointment, but do not hesitate to get in touch should you require anything further. Best Wishes Rhian

Posted 5 years ago

“All items were good apart from the bandana which was way too big for a chihuahua. You need to do smaller sizes for little dogs.”

Helpful Report

Posted 5 years ago

Dear James Thank you for taking the time to review your recent shopping experience with us. I am sorry to hear you were disappointed with the bandana you ordered. We do provide size guides on our website to ensure you find the right size for your pooch. If the bandana does appear slightly big on your pooch, we do advise to roll the top down slightly to give the appearance of a smaller fit whilst still ensuring optimum comfort for your pup! Do not hesitate to get in touch if there is anything more we can help with. Best Wishes Rhian

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,756 reviews