Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,756 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,756 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

Visit Website

Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

Write Your review

Tell us how Yappy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Yappy.com 5 star review on 6th April 2025

Felix

Yappy.com 5 star review on 22nd March 2025

Greg

Yappy.com 1 star review on 31st January 2025

Cheryl Stone

Yappy.com 5 star review on 8th January 2025

Jill Whetnall

4638

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be good if I could find him, very difficult.”

Helpful Report

Posted 5 years ago

Hi Jan, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry you are struggling to locate your pooch - I have sent you a private email, if you could kindly check your inbox. I would love to send some cheat sheets over for you! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Disappointed no use for a three year old”

Helpful Report

Posted 5 years ago

Hi Lorraine, Thank you for your review. I am sorry to hear that you are disappointed with your search and find book, we do say the book is great fun for the whole family however we understand that children may need a little helping hand when searching for their furry furiend. We do have some cheat sheets available if you would like me to send them over to you? Please contact us at help@yappy.com and one of our customer care team will sort that out for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Good quality but not all the items have been delivered yet 😢”

Helpful Report

Posted 5 years ago

Hi Julie, Thank you for your review! I am concerned to hear you have not received all of your items, they should definitely be with you right now. If you could kindly check your inbox, I have sent you a private email. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The product is fantastic. The delivery I still to this day can't wrap my head around. The website for the entirety of the Christmas period said all orders would be dispatched by the 20th December. Having placed my order on the 5th I was expecting to have it a long time before then. When I queried its location on the 19th I was able to alter it's delivery address which suggests the product was sat waiting but hadn't been sent... why?”

Helpful Report

Posted 5 years ago

Hi Adam, Thank you for taking the time to leave this review for us, we really appreciate your feedback. Due to the large volume of orders we received in the run up to Christmas, we did amend our expected delivery time scale. This was so we could set the expectation for our customers and to give our Production Team a chance to create each order. If one of our customers get in touch with us before their item has shipped, we are able to amend the address on our system so that when the label is produced, the new address will be present. If the order has already been packed and labelled, we would be unable to do so. As such, when you did contact us on the 19/12, your order was still in production and we were able to update the address for you. I am really sorry that this has caused you some confusion however, I hope I have been able to clear this up. If you do have any further questions, please do not hesitate to contact us at help@yappy.com I would be happy to assist you with your query. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Loved the 'where's Skye?' book. Didn't think much of the neckerchief - too small. Didn't open the package with the mug until Christmas morning and it was the wrong one. The replacement is nice but it's after the event so can't be a real replacement. Still 'Susie Rules' has become a family joke so not all bad.”

Helpful Report

Posted 5 years ago

Hi John, Thank you so much for coming to leave this review for us, we really appreciate it. I am so sorry to hear you were initially sent out the incorrect mug, all of our orders are packed by hand and as such human error can sometimes occur. I am pleased to see that a replacement was shipped out for you, I hope you are enjoying using the mug. In regards to your bandana, I am sorry you were unhappy with this due to the size. We do have a size guide available on our site. Did you find that useful when placing your order? If you could please respond to this review with your experience, I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The product was great however our delivery was delayed by around 5 days, meaning it missed the date we required it for!”

Helpful Report

Posted 5 years ago

Hi Bethany, Thank you for taking the time to leave this review for us, we are a growing company and all feedback is welcomed. I am really sorry to hear that you experienced delays with your order and that your items did not arrive with you in time. I understand how disappointing this must have been for you and this is not how we want any of our customers to feel. We have learnt a lot from our experience this Christmas and understand the changes and amendments that must be made for next year to avoid anything similar happening again. I am sorry once again for the disappointment we have caused on this occasion, I hope you can give us another try to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The product was great but it was so delayed it missed Christmas, despite having ordered it weeks before. There were no updates on expected delivery.”

Helpful Report

Posted 5 years ago

Hi Sandra, Thank you for taking the time to leave this review for us. I am sorry to hear that your order was affected by the delays we encountered. We have certainly learnt a lot from our experience this past Christmas and we will be taking steps over the next year to try and avoid anything similar happening in future. I have had a look into your order and I can see that this was marked as delivered by Royal Mail on the 19/12 - As you have mentioned this was not received in time for Christmas, I have sent you a private email if you could Kindly check your inbox. In would love to investigate this further with Royal Mail. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I could not give the book to my granddaughter because Ralph’s was a Lasa Apso and the book was written as the cockapoo times. Very disappointed as I had emailed the company and sent photos (and had a very nice reply) to the effect that none of the pictures matched Ralphy’s colour as he was grey. The man said pick another dog from a different breed. I did but I thought that was for the colour match. The book I got was a jet black cockapoo. As Ralphy had passed away I didn’t want to upset her so didn’t give it to her. The book itself is excellent in value, but not for me.”

Helpful Report

Posted 5 years ago

Dear Anne Thank you for taking the time to leave us this review, although I am saddened to hear that your book did not meet expectations. I have emailed you privately regarding this in the hopes I can resolve this for you. Best Wishes Rhian

Posted 5 years ago

“Quite good but didn’t think picture of dogs looked much like ours”

Helpful Report

Posted 5 years ago

Hi Marie, Thank you so much for your review, we really appreciate your feedback. I am sorry to hear that you feel the artwork on your order did not represent your pooch. We do have a selection of icons available for each breed and we do show what the end product will look like on our website, this is so our customers can decide if the item is the right choice for them. If you feel that none of the icons are a suitable match for your dog, we do have the option for you to send in a picture of your pooch so we can pass this over to our designers and have a new icon created for you. I am sorry that you have missed this when placing your order and you have been left feeling disappointed. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“good service but the books were smaller than i imagined,,, not the usual where's wally size. i realise it was probably in the small print. Just not as good as I expected for the price.”

Helpful Report

Posted 5 years ago

Hi Elaine, Thank you for taking the time to leave this review for us, we are a growing company and all feedback is welcomed. I am sorry to hear our search and find book did not meet your expectations - Our book is not associated with the 'Where's Wally' franchise and it was created and designed especially for us by the talented Rod Hunt. As such, the size of the book that we offer is based on our own design. I will be sure however to pass your feedback over to our web design team to see if we are able to make the size of the book more prominent on our product page. Thank you once again for your feedback. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The cards I bought from yappy.com were good quality, lots of designs to choose from and recipients liked them. The postage cost was a little expensive. The wrapping paper was good but a bit small. Also my items were delivered separately.”

Helpful Report

Posted 5 years ago

Hi Sorell, Thank you for taking the time to leave this review for us, we are a growing company and all feedback is welcomed. I am pleased to hear that you were happy with the quality of the items you received and it's great that the recipients were impressed with them too! We do include the measurements for the wrapping paper on our product page, did you find this useful when ordering? Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The where’s dog book is a great idea but we found it so difficult to find the dog. We were basing it on the where’s wally books but at least you could find him.”

Helpful Report

Posted 5 years ago

Hi Anne, Thank you for taking the time to leave this review for us and for our customers. I am sorry to hear you were having trouble locating your pooch in the search and find book. Ronnie must be a hide and seek master! I can see from previous conversations that we did send you over some cheat sheets, did you find these helpful when locating Ronnie? Please let us know if you require any further help and I will be happy to send over the rest of the cheat sheets. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Half my goods arrived and were great. The other half did not arrive and I was eventually told that it had been lost by the delivery company. A refund was issued for the lost items.”

Helpful Report

Posted 5 years ago

Hi Jason, Thank you very much for taking the time to leave this review for us. As a growing company we rely on feed back from our customers to help us improve. I am really sorry to hear that certain items from your order did not reach you, I can see that we did raise this with Royal Mail who did advise that your parcel had been lost whilst in transit. I can only apologise again for this, it is not something we want nor expect to happen to our customers and we hope to find a way to combat this problem and stop it from happening in future. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Item took ages to arrive, i emailed querying this and they gave me info & tracking for someone elses order. As this was my first time shopping with them it has put me off as was just too much hassle.”

Helpful Report

Posted 5 years ago

Hi Samantha, Thank you for taking the time to leave this review for us, we are a growing company and all feedback is welcomed. I am really sorry to hear that you experienced delays with your order and that the Customer Care your received was below par. I understand how disappointing this must have been for you and this is not how we want any of our customers to feel. We have learnt a lot from our experience this Christmas and understand the changes, amendments and training needed for next year to avoid anything similar happening again. I am sorry once again for the disappointment we have caused on this occasion, I hope you can give us another try to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Was very disappointed that the personalised calendar had the same pictures as last years one”

Helpful Report

Posted 5 years ago

Hi Alison, Thank you for taking the time to leave this review for us however, I am really sorry to hear that you are disappointed with your purchase. We have received similar feedback from other customers and we are taking this on board. A new calendar will be created for 2021 with brand new images for our customers to enjoy. I am sorry once again that we have disappointed you on this occasion, I hope you can give us another chance to get this right for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Not as good as I had hoped. Thought more would have been made of dogs name which is why I bought them for two dogs”

Helpful Report

Posted 5 years ago

Hi Susan, Thank you for taking the time to leave this review for us. I am sorry to hear you are unhappy with your calendars, this is not how we want our customers to feel. I am concerned to hear that you were expecting your pooch's name to be mentioned more throughout the calendar as we do actually include your dogs name on every page throughout each scene. As such, it sounds as though your calendars do not meet our expectation. I have sent you a private email, if you could kindly respond to this. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The books were a good bit of fun and well made. Also bought a bed and in honesty that is too thick and the material is tough but not very comfortable. Expensive for what it was but overall a good idea and fun”

Helpful Report

Posted 5 years ago

Good Afternoon Arthur, Thank you so much for taking the time to leave this review for us, we really do appreciate your feedback. Im really pleased that you were happy with your search and find books, we have received a lot of pawsitive feedback about them, our customers have really loved them! I am sorry however to hear you aren't as thrilled with your personalised bed for Penny. I will be sure to pass your comments over to our product development team to review when moving forward with future lines. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Loved the concept. Some quality of product issues.”

Helpful Report

Posted 5 years ago

Hi Harriet, Thank you for taking the time to leave this review for us, we really appreciate it. I am really sorry to hear you had some issues with the quality of your products - I have sent you a private email, if you could kindly respond. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Really good card”

Helpful Report

Posted 5 years ago

Hi Brenda, Thank you for taking the time to leave this review for us. I am really pleased to hear that you were happy with the card your ordered, I hope this recipient loved it too. Please let us know if there is anything we can do to make this a 5* experience for you. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“really nice idea but product quality was not great. the printing of the calander was poor.”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you so much for taking the time to leave this review for us however, I am saddened to hear about your concerns. I have sent you a private email, if you could kindly check your inbox. I would love to investigate this further for you! Kind Regards, Lucy Yappy.com

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,756 reviews