Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,760 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a mug. I think it was a bit overpriced for what it was. Wasn’t informed about when they had dispatched my order.”

Helpful Report

Posted 5 years ago

Hi Sarah, Thank you for taking the time to leave us a review, we really appreciate the feedback. I will pass your comments over to the relevant teams to review - We are currently working on despatch emails and hope to go live with these shortly. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Love our yappy gifts! Quick delivery, nice quality. Look forward to giving them as a present (from the Dog to her 'Dad'!). Thank you!”

Helpful Report

Posted 5 years ago

Hi Hannah, Thank you so much for taking the time to leave a review for us, we really appreciate it. If there is anything we are able to do to make this a 5* experience, please let me know so we can resolve this for you. Thanks in advance for helping us. Kind regards, Lucy

Posted 5 years ago

“I love the website and the fact that you can personalise it for your dogs. I work with NHS IT systems - I wish our systems were so configurable !! Good products too. Thank You”

Helpful Report

Posted 6 years ago

Hi Suzanne, Thank you so much for taking the time to leave a review for us, we really appreciate it. If there is anything we are able to do to make this a 5* experience, please let me know so we can resolve this for you. Thanks in advance for helping us. Kind regards, Lucy

Posted 5 years ago

“Website good, very clear and easy to order.”

Helpful Report

Posted 6 years ago

Hi Christine, Thank you so much for taking the time to leave a review for us, we really appreciate it. If there is anything we are able to do to make this a 5* experience, please let me know so we can resolve this for you. Thanks in advance for helping us. Kind regards, Lucy

Posted 5 years ago

“Great website and fab product. Very pleased with my purchase.”

Helpful Report

Posted 6 years ago

Hi Laura, Thank you so much for taking the time to leave a review for us, we really appreciate it. If there is anything we are able to do to make this a 5* experience, please let me know so we can resolve this for you. Thanks in advance for helping us. Kind regards, Lucy

Posted 5 years ago

“lovely card good quality”

Helpful Report

Posted 6 years ago

“Lovely dog bowl”

Helpful Report

Posted 6 years ago

“Love the towel and got well used on our recent holiday, however the quality isn’t great and it has started to fade on the microfibre side.”

Helpful Report

Posted 6 years ago

“Bandana is lovely!! Fabric is really nice and design is so cute. yet, I ordered a medium one and it was too big :( So I have to roll it and the name gets lost. Not sure if I was sent a large by mistake or if medium is just too big.”

Helpful Report

Posted 6 years ago

Hi Fernanda, Thank you for coming to leave this review for us, we really appreciate it. I am sorry to hear your bandana was larger than expected, we do have the sizes for the bandana's on each product page, did you find this useful when placing your order? I have sent you a private email, if you could kindly check your inbox. I would love to look into this further for you. Kind Regards, Lucy Yappy.com

Posted 6 years ago

“We are very happy with the cushion we bought from Yappy. I was a little disappointed that I couldn't change the colours on other products to match Milo's fur colour and markings, but that was the only criticism I had. Thank you for a great quality product”

Helpful Report

Posted 6 years ago

Hi Andrew, Thank you so much for coming to leave this great review for us, we really appreciate it. I will pass your feedback over to our design team to review when moving forward to see if this is something we are able to implement. Other than that I am happy to see you have a pleasant shopping experience with us and you are pleased with your cushion. I hope you can come back and shop with us again soon. Best Wishes, Lucy Yappy.com

Posted 6 years ago

“Why did you ask for name of dog”

Helpful Report

Posted 6 years ago

Hi Chris, Thank you for leaving this review for us. We ask for your dog's name so we can create a personalised shop especially for your pooch. This is a way for you to see what all of our personalised items will look like with you dog's name and icon. If you have any further questions regarding this, please do not hesitate to get back in touch. Best Wishes, Lucy Yappy.com

Posted 6 years ago

“Very good quality. Fast delivery. Bought products for a birthday present-my daughter-in-law loved them”

Helpful Report

Posted 6 years ago

Hi Coral, Thank you so much for taking the time to leave a review for us, we really appreciate it. If there is anything we are able to do to make this a 5* experience, please let me know so we can resolve this for you. Thanks in advance for helping us. Kind regards, Lucy

Posted 6 years ago

“The card is nice although has not been given to the recipient yet. Have received the second version as the first one was bent by the postman. Second one also bent by the postman, although not as badly, so I guess the issue is the postman.”

Helpful Report

Posted 6 years ago

Hi Caroline, Thank you for coming to leave this review for us, we really appreciate it. I am sorry to hear about the problems you had with your card, I will ensure that we investigate this fully with Royal Mail to avoid this happening in future. I am happy to see that we sent out a replacement card for you and we hope that the recipient is pleased with their card. Kind Regards, Lucy Yappy.com

Posted 6 years ago

“Great products, the only thing to improve would be some order and delivery updates.”

Helpful Report

Posted 6 years ago

Hi Rachael, Thank you for your kind words, we really appreciate it. You will be pleased to know that our team are currently working on order and despatch updates and we are hoping to go live with these over the next couple of months. Kind Regards, Lucy Yappy.com

Posted 6 years ago

“Initially received a Bandana for my puppy with the wrong name on, but after contacting the Customer Support team, a replacement was sent out promptly. Great idea that you can customise presents with your own dog, and will definitely shop again.”

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Posted 6 years ago

“Bought birthday & fathers day cards from my dog hubby loved them”

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Posted 6 years ago

“Bought the notebook from Skylar for her “Dad” for Father’s Day, along with a card. He absolutely loved them”

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Posted 6 years ago

Hi Jane, Thank you so much for taking the time to leave a review for us, we really appreciate it. If there is anything we are able to do to make this a 5* experience, please let me know so we can resolve this for you. Thanks in advance for helping us. Kind regards, Lucy

Posted 6 years ago

“Very pleased with the quality of the card, the example of the breed was a good match too. Quick delivery. More card styles please!”

Helpful Report

Posted 6 years ago

“Made such a nice gift for a man and his best friend!”

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Posted 6 years ago

“Brilliant service but the ball doesn't squeak anymore buster broke it in 24 hours”

Helpful Report

Posted 6 years ago

Yappy.com is rated 4.9 based on 26,760 reviews