Yappy.com Reviews

Name: Yappy.com
Address: Jactin House 24 Hood Street, Ancoats, Manchester, Manchester
Rating: 4.88

4.9 Rating 26,760 Reviews

98 %

of reviewers recommend Yappy.com

4.9

Based on 26,760 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

Yappy Review - Love Yappy Luna loves it and the treats kept in it

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Location:

Jactin House 24 Hood Street,
Ancoats,
Manchester
Manchester
M4 6WX

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Yappy.com 1 star review on 26th June 2025

4639

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customised items and good quality. Bought 4 bandana's for my dogs and they are super cute.”

Helpful Report

Posted 5 years ago

Hi Katie, Thank you so much for this great review, it means the world to us. We're so pleased you have had such a pawsitive experience whilst shopping with us and that you are happy with your order. I hope you can come back and see us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Great service took a while to come. Only problem is that I ordered for a small breed and the small was too big wish there was an option for x-small.”

Helpful Report

Posted 5 years ago

Hi Ellie, Thank you so much for this great review, it means the world to us. We're so pleased you have had such a pawsitive experience whilst shopping with us and that you are happy with your order. I hope you can come back and see us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Despite the long time to receive, it was very good. Just made delivery in time”

Helpful Report

Posted 5 years ago

Hi Anne, Thank you so much for this great review, it means the world to us. We're so pleased you have had such a pawsitive experience whilst shopping with us and that you are happy with your order. I hope you can come back and see us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Arrived to late. But card is ok. Save till next year.?”

Helpful Report

Posted 5 years ago

“Lovely book hours of fun only problem I ordered the hardback book but soft back arrived instead. 😢”

Helpful Report

Posted 5 years ago

Hi Cameron, Thank you for taking the time to leave this review for us. I have had a look into your order and can see that you did actually order the Softback search and find book. As such, the product you have received is as ordered and I am sorry for any inconvenience. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Great products and fun website , one item not delivered with others but arrived soon after . They were a gift so would have been good to know”

Helpful Report

Posted 5 years ago

Hi Alyson, Thank you for taking the time to leave this review for us, we really do appreciate it. We do state on our Order Confirmation emails that if you have placed an order with more than one item, that they will be shipped separately. I am sorry if this was missed however, I am pleased that you were happy with your pawchases. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Brought a few Personalised products, all of which were fantastic. Unfortunately, not all delivered together and had to wait too long for one item which missed a birthday for which it was a present.”

Helpful Report

Posted 5 years ago

Hi Steve, Thank you for taking the time to leave this review for us, we really do appreciate it. I am sorry to hear that one of your items did not arrive in time - Under the current circumstances we have been experiencing a slight delay however, we have now amended our lead times to reflect this so we can set the expectations for our customers. Thank you once again for your lovely review and I hope you can come back and shop with us again soon. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Wife loves mug ... however, it wasn't personalized.... maybe I did something wrong...”

Helpful Report

Posted 5 years ago

Hi Joe, Thank you for taking the time to leave this review for us, we really do appreciate it. I have taken a look into this for you and can see the mug chosen does not come personalised with name and instead features your chosen icon. We do mention this in the product description for the item and I am sorry if this was missed when placing your order. I am pleased however, that your wife still loved her special mug and I hope you can come back and see us again soon. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Very good”

Helpful Report

Posted 5 years ago

Hi Jordan, Thank you so much for your lovely review, we really appreciate it. I hope you can come back and visit us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Very happy with the product but took longer to arrive than indicated and no updates on delivery. This was during lockdown so understandable”

Helpful Report

Posted 5 years ago

Dear Lauren Thank you for taking the time to leave us this review. I am pleased to hear you were happy with your chosen Yappy goodies, but I do apologise that this took longer to arrive than expected. Unfortunately Royal Mail are experiencing some delays due to the current pandemic, so I do sincerely thank you for your understanding. Please do not hesitate to get in touch should you require any assistance. Best Wishes Rhian

Posted 5 years ago

“The idea and concept of Yappy is incredible. Being able to add in my dogs face and name to items really personalised the gifts and was received really well. Unfortunately my dog wasn’t a fan of the dog beer and snacks and didn’t bother trying it, but it was still a fun and enjoyable present for all.”

Helpful Report

Posted 5 years ago

Hi Yasmin, Thank you so much for your lovely review, we really appreciate it. I am sorry however to hear that your dog did not enjoy any of the treat bundle, we will be sure to pass this feedback over to our Product Development team to review. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Fantastic product loved by my humans”

Helpful Report

Posted 5 years ago

Hi Samantha, Thank you ever so much for this furbulous review, it really means the world to us. I hope you can come back and shop with us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Great sizing and really well printed, Stamford loved his birthday bandana”

Helpful Report

Posted 5 years ago

Hi Jessica, Thank you so much for your lovely review, we really appreciate it. I hope you can come back and visit us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Web site easy to use , great selection for dog lovers . Kept informed as 1 product was going to be delayed by a couple of days .Really pleased with quality of products would certainly use again .”

Helpful Report

Posted 5 years ago

Hi Sandra, Thank you ever so much for this furbulous review, it really means the world to us. I hope you can come back and shop with us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Great quality”

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Posted 5 years ago

Hi Emma, Thank you ever so much for this furbulous review, it really means the world to us. I hope you can come back and shop with us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Great quality cards and speedy service.”

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Posted 5 years ago

Hi Christopher, Thank you so much for this great review, it means the world to us. We're so pleased you have had such a pawsitive experience whilst shopping with us and that you are happy with your order. I hope you can come back and see us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“The card and wrapping paper were excellent.however the delivery was extremely late ,so the birthday was missed..”

Helpful Report

Posted 5 years ago

Hi David, Thank you for taking the time to leave this review for us, we really do appreciate it. I am sorry to hear that your items arrived later than expected, we have been made aware that Royal Mail have been experiencing delays due to the current pandemic and I am sorry that your order was affected by this. I hope the recipient had a wonderful birthday and hopefully the items can still be used in the future. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Bruce loves his first bandana . Even though he is 11yrs old.”

Helpful Report

Posted 5 years ago

Hi Jill, Thank you so much for this great review, it means the world to us. We're so pleased you have had such a pawsitive experience whilst shopping with us and that you are happy with your order. I hope you can come back and see us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

“I ordered a book which came very quick but the bandanas took ages to come. I asked when it was coming they said a few days from then it would be dispatched but it took another 2 days after what they said to be dispatched.”

Helpful Report

Posted 5 years ago

Hi Rebecca, Thank you for taking the time to leave this review for us, we really appreciate it. I am sorry however, to hear that your bandana arrived a little later than expected. Unfortunately, due to the current pandemic we have experienced a few delays and I can only apologise that your order was affected by this. We have now amended the timescales on our website to reflect any delays we are currently experiencing so we can give our customers accurate, up to date information. Kind Regards, Lucy Yappy.com

Posted 5 years ago

“Excellent products. Delay on delivery but excellent customer service to sort any issues”

Helpful Report

Posted 5 years ago

Hi Chloe, Thank you so much for this great review, it means the world to us. We're so pleased you have had such a pawsitive experience whilst shopping with us and that you are happy with your order. I hope you can come back and see us again soon! Kind Regards, Lucy Yappy.com

Posted 5 years ago

Yappy.com is rated 4.9 based on 26,760 reviews