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Yell.com Reviews

1.2 Rating 526 Reviews

4 %

of reviewers recommend Yell.com

Company Reviews

1.2

Based on 526 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 42%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

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Yell.com 5 star review on 30th March 2022

Yell.com 1 star review on 21st December 2021

Yell.com 1 star review on 26th August 2021

Another Victim!

Yell.com 1 star review on 26th August 2021

Another Victim!

Yell.com 1 star review on 18th May 2021

Yell.com 1 star review on 9th March 2021

Yell.com 1 star review on 9th March 2021

7

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE YELL to design a website! As a customer of ten years I asked yell to design me a new website back in February, I sent a 7 page document of how I wanted it to look, all of the copy, 115 images etc and had an hour long chat with the designer about what I wanted. What they put together was beyond terrible! Looked like it had been designed by a child in the 90’s on a commodore Amiga! They ignored everything I asked for, used terrible stock images, got the copy wrong, addresses, phone number etc were wrong and it honestly looked awful, I wish I could add the link so you could see what they class as acceptable! I complained and basically had no response for a week, so took to wix to design my own. I then asked Yell if they could transfer the one I’d designed over to them and once again was ignored! It’s now June, I am fighting for a full refund! I’ve asked 5 times for their official complaints process and just been referred to the yell chat every time.. but yell chat never resolve the issue. Been waiting 3 weeks for a response from a manager who I chase every few days! I have now had 49 contacts with them via phone and email (I’ve kept a record to escalate this to the ombudsman) and still just get ignored. Don’t use yell for your website, my experience start to finish could not have been worse and they honestly could not care less”

Posted 10 months ago

“DO NOT USE YELL.COM Misleading and lies about the service they say they can provide. They persuade saying that thousands of people use Yell.com for services. I have have been on the platform for over 4 months receiving only 49 clicks 37 intent to contact. They do not advertise their platform on search engine to gain more visibility. I am reporting to trading standards and other association that can help me with my complaint. The overall experience is just awful. AVOID AT ALL COST.”

Posted 11 months ago

“Worst company ever. Literally not worth the time or money. They miss sell you their product. You would be better off spending your money with quite literally any other provider.”

Posted 1 year ago

“Only post nicely nice positive reviews not ones with factual real honest truthful stories .Backing a company on their site that has left a customer with faulty glass windows that cost £6k😡removed my review even though checkatrade and trustpilot haven’t very one sided judgemental company”

Posted 1 year ago

“Harassment & lies This wasn't the first time that I've received phone calls from YELL. I keep telling to them that I DON'T HAVE A BUSINESS OR AN ACCOUNT WITH YELL!! I created an account with them because of the free listings for my new company. I resigned from the company in August 2022 and then I closed my YELL account through the app. My ex- business partner has created a new account with them which has clearly nothing to do with me. Keep getting phone calls and telling me that if I don't pay they will take my case further... 1. I don't have an account with YELL for monts 2. It was free advertising 3. My name cannot be on the system regarding the new account 4. I don't have business 5. Stop harassing people 6. The agent who called me was rude and talking over me...”

Posted 1 year ago

“***be aware**** Yell are very quick to take your money. I’ve had issues after issues with yell. They take weeks if not months to rectify issues. Their business hours revolve solely around themselves and not the customers. If you want to deal with yell then best take the day off to sort it out as they expect you to work around them. Whenever a callback is arranged they never bother to call you back always a different person and you have to explain yourself over and over. Had a website made by yell promising this and that - not one phone call regarding what the website was offering - money well spent. Long story short if you want to be disappointed go with yell they will drive you insane. Also maybe just invest in a pavement sign as easier more effective and less hassle than yell!”

Posted 1 year ago

“I was contacted by YELL in the early days of starting my business, (They pray on new startups). I agreed to £114.00 per month and guaranteed a top place on Google. I’ll not lie, I did get a couple of leads, but they were from their own site which is on Google. Good luck getting in touch with customer services. I’ve finally managed to cancel my subscription and contract since now I’ve been paying for 15 months. I feel like a complete mug for ever using this service and feel I need to warn anyone who’s been contacted by them. HANG UP!”

Posted 1 year ago

“Horrendous company with horrific customer service. We have been receiving a ridiculous number of calls from their Sales Team which is constantly wasting my team's time. We then discovered that our advert doesn't even come up when you search for it, so what's the point in having it? I asked for them to cancel the subscription due to the issues we have encountered, and they still haven't called or emailed us despite telling us that it would be up to 7 days to confirm the cancellation. Avoid, avoid, avoid!”

Posted 1 year ago

“I contacted the YELL support and asked to terminate my service as they didn't delivered any lead. That is 0. Also the listing has my link listed with a nofollow attribute so it's 0 help for SEO too. But they don't want to cancel???!!! They say I still have to pay a monthly fee for another 11 months. I will make sure I use my marketing knowledge to publish my horror story everywhere, on the whole internet! I will even report this to the FTC so they can start investigating their abusive practices.”

Posted 1 year ago

“They really are bad. Over ten years ago it was yellow book to homes. When book printed then you had to wait so advertise or dont but you were missing out. They had good coverage of market. People turned to yell. Now though and with yell book gone and then online they do nothing for your money. £111 each month. I monitored my callers. Have you seen my advert from google or yell? Oh definitely google. So you are sure not yell. You know yell. The caller says I know yell and it was definitely not them. 1 star reviews. Honestly they are the firm with the lowest rating. Just scrolling through their reviews they have a plethora of 1 star reviews. Please save your money and don’t advertise with them. If you do then cancel and tell them you are recording the call so if they don’t cancel you, in court you can verify to the judge they are deceitful. Quickly after they cancel you. Yell I wish you no luck from here. Bankruptcy is your only option”

Posted 1 year ago

“Awful experience. Stupid company.”

Posted 1 year ago

“Absolute mugs! I signed up for a year's contract for business of a sum of £147.66 since March 2022, I have not received ONE phone call. When I called to complain they told me it was my fault for not having any reviews. How can I get reviews with no work coming through Yell? They are useless. I absolutely HATE (really emphasise that HATE) seeing £147.66 coming out account per month while I get absolutely NOTHING in return. NEVER EVER!!! sign up to yell business. Use checkatrade instead, much better.”

Posted 1 year ago

“They get extremely poor results with Google ads and for me generated a tiny number of calls that were all people looking to speak with other businesses or other types of businesses. Despite terrible results they refuse to cancel. You rarely get promised return calls. Definitely one to avoid”

Posted 1 year ago

“Don’t do it They misrepresent services to small businesses and then refuse to cancel”

Posted 1 year ago

“If I could give -10 stars I would, I have never come across a company so incompetent of basic tasks let alone the ones I have hired them for. I took out a PPC contract with Yell and they stated they would only focus on important metrics. Lie number one - first call I had with them they are focusing on impressions when they said they wouldn't do this. If someone called Dan Ciappelli speaks to you from the sales team, just hang up. I was told I would get a Digital Marketing Manager which I did but I have been in the marketing industry for many years and never met anyone as incompetent as her. She went against all the positives Dan said to me in our initial call. She refused to believe it was the wrong traffic she was sending to my website but in fact it was my website and product which is wrong. If you ever get appointed Toni Morris, I really feel sorry for you cause it won't work. I have spent thousands with them and not got one viable lead. All I seem to get is people selling the same services which I offer but in the eyes of Toni Morris this is okay. I've asked to cancel the contract and they've said no even though they haven't fulfilled anything which they said they would do. They then said the contract was under review. The last time I heard from Toni Morris was 20th October. The last time I heard from Dan Ciappelli was on the 31st October saying someone will be in contact tomorrow. Still no word from anyone. I've tried to make an official complaint but no one has responded to me, not surprising really. Honestly, save yourself the trouble of working with people who don't have the slightest clue about marketing. Even when I asked Toni Morris simple questions in our monthly reviews (which I had to prompt her and she has now also forgotten about) she said she would get back to me and that would take weeks. When I asked Dan about the 1 star reviews he said that they were for people taking out small packages and not a big enough budget and I wouldn't be in the same scenario. I've spent 3-4 times the amount per month and now they are telling me I don't spend enough. They will literally tell any lie to save their own back and not take responsibilities. Also, the reports they send me I am unsure where they get the metrics from as they do not correlate with what is on my side. I really hope someone from Yell actually responds to me and wants to resolve this. However, if you are reading this please save yourself the hassle of working with Yell. There are many other agencies out there who offer PPC services and only charge you when you get leads, how a credible company who cares about your business should operate. Don't be fooled by the name Yell. Once again please save yourself from the inept Toni Morris and Dan Ciappelli.”

Posted 1 year ago

“Fake website removing genuine negative reviews without any reason... Good that they are not popular enough. I always use Trust Pilot.”

Posted 1 year ago

“I have an ad for Massage on yell.com I have tried so many times to change update my address but this will not happen I’ve even contacted you.com over the phone they said it’s updated but it still has not changed I give up with them do not usual.com the one of the worst sites ever and now I’m glad that my subscription has finished paying them was a waste of time and a waste of my money and effort you can’t change and update things it takes days to change and when it does it still hasn’t changed”

Posted 1 year ago

“I got an order out of royal china in the Sighthill centre! Was starving so ate it not even a hour after me and my son one in the toilet 1 in kitchen up all nite son still in bed I’ve got off toilet ones to take it bk and told to get out of the shop and throwing me half the money for the order ! Not the first time either thought I would give them another chance stay clear they make and order up in 20 mins”

Posted 1 year ago

“Absolutely terrible company! It's clear that they invest a significant amount of money in sales training and it's clear that Yell prey on start-ups. Their service falls miles short of their promises and one business owner to another, save yourself months of tight contracts and nightmare situations and stay well clear. As a side note, their marketing is useless. Who actually uses Yell when trying to find things? If they try sell you marketing, don't fall into the trap. It's cheap for a reason.”

Posted 1 year ago

“WEEK 10 Of my YELL SMART ADVERTIOSING CAMPAIGN (£500 per month) Sutton Surrey and 6 mile radius ADS were seen 34,463 times CLICKS 1,259 CALLS 13 (From Germany, Miami, Sheffield, East London etc etc) Not 1 genuine call CONVERSION RATE 0 / NOT 1 call for work Complete waste of time and money”

Posted 1 year ago

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Yell.com is rated 1.2 based on 526 reviews