Yell.com Reviews

1.2 Rating 517 Reviews
3 %
of reviewers recommend Yell.com
1.2
Based on 517 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
Greater than 42%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5

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Yell.com 5 star review on 30th March 2022
Anonymous
Yell.com 1 star review on 21st December 2021
Saras
Yell.com 1 star review on 26th August 2021
Another Victim!
Yell.com 1 star review on 26th August 2021
Another Victim!
Yell.com 1 star review on 18th May 2021
CP
Yell.com 1 star review on 9th March 2021
Anonymous
Yell.com 1 star review on 9th March 2021
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
I am a paying customer that have problems receiving messages this is something that occurs frequently, either that or my listing mysteriously gets removed.I also feel there generalising the areas far to small,
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Posted 1 month ago
I've been disappointed with Yell Business so far... Everyone has been very friendly, but after setting up an account it has been very difficult to confirm exactly what I have signed up to. I have spoken to a number of representatives, as well as multiple account managers over the past 6 months and keep being told different things as to what service i am paying for and what that service is supposed to do. They told me they were going to investigate it and get back to me but never did, which my most recent account manager was unaware of. And I have just found out that my business details have not been updated across all the directories they add you too, despite the fact that that was the whole reason for me buying this service in the first place. This means it has been having a huge impact on my internet presence and SEO, and i was completely unaware. Who knows what business that has lost me...
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Posted 4 years ago
Had to tell Bethany to slow down half way through the call as the customer wasnt keeing up. He found it a little confusing. Other than that all good thanks :-)
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Posted 5 years ago
I've had a Yell account, both website and connect product for just over a year now. The first few months were shocking, it did not help as I am no technological genius. Due to my somewhat bespoke business, they had never set up such a web site before and had no idea. Eventually I submitted several files and had to ask that they transfer the files to pages of my web site, verbatim. Even parts of this they got wrong, yes, just copying and pasting they got wrong. I did wonder at the time whether it was because I am a small sole trading business that they may not afford me the same time as others. I complained and was given the website free of charge for three months. It took a full 3-4 months for my site to start being noticed. My next problem was with the connect product, they were not linking my social media accounts. I complained and was due a call back. Three times I called before someone eventually rang back and fixed the problem in a few moments. I complained again and was given a further discount. I have now taught myself how to edit my site, connect product etc. However, for the price I was paying, I was going to cancel both products as my year term was up. They have now sorted me a far better deal, upgrades on my products and a huge discount which not makes the products affordable to my size business. Essentially that is my big point. My work is part-time, I don't have a huge turn over, and I do need to advertise, so perhaps the pricing should be more in line with the style and type of business. After a year of ups and downs, I'm hoping that this next year (for which I am on a rolling contract) will flow much easier - it'll certainly be easier on my pocket
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Posted 5 years ago
Not sad, but also not happy. Reputation manager in my opinion, is really only for established companies looking to advertise on YELL.com. I was fortunate and thankful to be changed over to a PPC campaign service, which I believe will (for sole traders/small and new businesses) at least put your business in front of targeted potential buyers. For £64, it had better. In YELL.com's defence, I appreciate that there is a lead time with these things, but with that said, you should not be left wanting when you expect a return on your investment. So, if your new, and looking to get 'your name out there' then I recommend the PPC service; at least you can directly see what your money is being spent on. To conclude, I do think that YELL.com can also reduce their costs by at least 25%, as I believe they are way too expensive for the services they provide. Customer service, however is great! !!Approach With Caution!!
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Posted 5 years ago
So far, so good.
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Posted 5 years ago
friendly person on the phone (Abdullah Ali) he knew what to do and sorted my issue out quickly and efficiently
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Posted 5 years ago
Showed me how one of my compatriots was using yell to drive business to him via the web. I agreed to buy the starter pack with web site design and build for £30 per month so £360 "+ vat provided it gets me 8 leads and i sell two it will have paid for itself and more
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Posted 5 years ago
Yell.com is rated 1.2 based on 517 reviews