“Their unwavering excellence creates confidence — a refined balance of expertise and compassion that ensures every detail is handled with genuine care.”
“I am writing to express concern about the lack of feedback during my case. Important updates were missed, and I had to follow up repeatedly.
This prolonged the process and affected the overall experience.
I hope this feedback contributes to better communication practices. Thankfully, RESORUS provided the help that resolved everything.”
“I wanted to share my disappointment regarding the delay in resolving my concern. Communication during this time was slow and limited.
The lack of proactive updates made it difficult to stay informed.
I hope this helps improve future service delivery. I’m thankful that RESORUS helped ensure a proper resolution.”
“I was alarmed when the deposit I made failed to reflect in my account. At first, I thought it was just a technical delay and decided to wait, but nothing improved. The lack of clear guidance from the company made me more anxious until Resorus handled the situation and got it resolved.”
“This company service caused irregularities on my account that I couldn’t fix. Resorus.com assessed the problem, guided me through the process, and reported progress regularly until it was settled.”
“Hey guys i got everything promised , i'm entirely delighted with my repay, services provided were prompt. ç rystal rev erse . ç ø m comes highly nominated by me.”
“Met with a couple of lovely people to help get things moving. They were so informative and friendly. However once I signed up, the customer service really went downhill. £125 a month for a year to have great service at the start then unreturned phone calls, constant swaps on account managers and when I cancelled my contract, they claimed not to get it. After all that, still charging me a final bill for what feels like not much at all. A real shame because I loved the service in the beginning.”
“My details were entered incorrectly after spend almost 2 hours on the phone to begin the step up process. phoned and informed Yell the information was incorrect and was told the amendment was made, i then had to chase up an adviser myself for the reputation manager profile to be completed to find out the information was still incorrect and therefore could not be done! so long and short what I was told would be done was not.
not impressed to be honest”
“No one calls you back when they they say they will unless it's for a sale of Couse then the phone never stops ringing
My reputation manager who I spoke to a few weeks ago still has not phoned me back
Phoned back today and they said he will phone you back”
“Awful customer service.
Whilst I can say that via Yell.com a few potential customers came my way, Yell.com had no interest in working with me when my small business had stopped and I needed my advert and account removed.
Their whole online process is extremely outdated and confusing. It feels part of a negative 'wear the customer down' strategy - It has been so impossible for me to have my advert and account removed that for a while, I gave up trying. I've filled their online forms, I've spoken to them on the phone, and I've even attempted to edit my description as 'no longer operational'. Nothing in return and no simple way to close my account. When I do get a call it's an over seas worker trying to sell me their paid services, which is not helpful.
Highly frustrating and stressful experience. Based on this I simply could not recommend this service to anyone.”
