Yell.com Reviews

1.2 Rating 526 Reviews
4 %
of reviewers recommend Yell.com
1.2
Based on 526 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
On-time Delivery
Greater than 42%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.6 out of 5

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Yell.com 5 star review on 30th March 2022
Anonymous
Yell.com 1 star review on 21st December 2021
Saras
Yell.com 1 star review on 26th August 2021
Another Victim!
Yell.com 1 star review on 26th August 2021
Another Victim!
Yell.com 1 star review on 18th May 2021
CP
Yell.com 1 star review on 9th March 2021
Anonymous
Yell.com 1 star review on 9th March 2021
Anonymous
7
Anonymous
Anonymous  // 01/01/2019
Hey guys i got everything promised , i'm entirely delighted with my repay, services provided were prompt. ç rystal rev erse . ç ø m comes highly nominated by me.
Helpful Report
Posted 2 years ago
Customer service grumpy and very rude
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Posted 4 years ago
Met with a couple of lovely people to help get things moving. They were so informative and friendly. However once I signed up, the customer service really went downhill. £125 a month for a year to have great service at the start then unreturned phone calls, constant swaps on account managers and when I cancelled my contract, they claimed not to get it. After all that, still charging me a final bill for what feels like not much at all. A real shame because I loved the service in the beginning.
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Posted 4 years ago
My details were entered incorrectly after spend almost 2 hours on the phone to begin the step up process. phoned and informed Yell the information was incorrect and was told the amendment was made, i then had to chase up an adviser myself for the reputation manager profile to be completed to find out the information was still incorrect and therefore could not be done! so long and short what I was told would be done was not. not impressed to be honest
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Posted 4 years ago
No one calls you back when they they say they will unless it's for a sale of Couse then the phone never stops ringing My reputation manager who I spoke to a few weeks ago still has not phoned me back Phoned back today and they said he will phone you back
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Posted 4 years ago
struggled to answer questions ask and very pushy advisor
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Posted 4 years ago
Awful customer service. Whilst I can say that via Yell.com a few potential customers came my way, Yell.com had no interest in working with me when my small business had stopped and I needed my advert and account removed. Their whole online process is extremely outdated and confusing. It feels part of a negative 'wear the customer down' strategy - It has been so impossible for me to have my advert and account removed that for a while, I gave up trying. I've filled their online forms, I've spoken to them on the phone, and I've even attempted to edit my description as 'no longer operational'. Nothing in return and no simple way to close my account. When I do get a call it's an over seas worker trying to sell me their paid services, which is not helpful. Highly frustrating and stressful experience. Based on this I simply could not recommend this service to anyone.
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Posted 6 years ago
Yell.com is rated 1.2 based on 526 reviews