Yell.com Reviews

Name: Yell.com
Rating: 1.24

1.2 Rating 613 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 2 star review on 25th October 2025

Sophia Abrams

Harrylucy977 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tied into a 12 month Contract that is not wanted by the business owner for which i shall now have to pay and cannot cancel even after calling back less than 24 hours. How can there be no cancellation period?? The advert will not go live until Monday. There was a free listing already there which they will take all the info so how it is taking 48 hours to process I will never know. I never signed a digital copy of the contract which is apparently when you click the banner and select 2 check boxes - THIS WAS NOT DONE BY ME. All that I received was an email outlining the details so as far as I am aware I HAVE NOT EVEN SIGNED THE CONTRACT! Customer service very unhelpful. Will cancel at earliest convenience which will now be 14 days before the 25th March 2019. As a person who usually has their wits about them, I am extremely distressed and unhappy with myself and feel absolutely conned and rushed into something ... for goodness sake - do not sign up online - THINK about what is happening before they try to dazzle you with 'facts and figures' I feel absolutely sick to my stomach and at 22 weeks pregnant this is the last thing I need right now. Very unhappy Would never recommend.”

Helpful Report

Posted 7 years ago

“If I could give them less than 1 star then I would! Probably the worst organisation I have ever dealt with. I really thought asking them to manage my PPC campaign would be a good idea considering they built my website. BIG MISTAKE! Worst decision ever made. Tried to take payments when they shouldn't. customer service is overseas which is challenging. Accounts dept, despite knowing I had issues cancelled my direct debit without telling me, then had a solicitor contact me asking for the payment. Nothing but trouble from the start. I'm counting the days until I leave them. The sales manager who visited me asked me to sign the paperwork for the direct debit. What he didn't tell me was it was a 6 month contract, with no cooling off period and they take 40% of your budget for themselves! Over promised and under delivered. Stay well clear of them! Since I've been in dispute with them they have cancelled my website and I cant activate it, despite having a monthly payment plan for this service and was paying until they cancelled the direct debit! Now want me to pay the balance in full! Company is a joke! Use the words 'We're Googles approved partners' far too often. When I asked whom I should speak with at Google to complain about their service, I was basically told that there is no-one at google to discuss this with.”

Helpful Report

Posted 7 years ago

“Dreadful business to work with absolutely no enquires and we are in month 8 charging is a joke we are meant to be paying £200 per month they have been taking over double that for the last few months then today is was £314 you cannot get anyone to deal with and rectify the problems and you cannot cancel! What sort of client retention tactic is that! My advise to anyone thinking of using them is DON'T...”

Helpful Report

Posted 7 years ago

“£54 a month trapped in for a year and absolutely zero enquiries after 1,2,3,4,5,6,7,8,9,10 months. How do I know this? Because I made a separate website and had a separate telephone number for Yell. What did Yell say? Let us review your profile. My profile was up to date, I had good reviews (that I asked my clients to leave on Yell), good photos, good links, clear descriptions. Does my business work? Yes I use Google Ads and everything else is working fine. Do I work for Google no. But I don't want anyone else to waste their money on Yell. £648 for nothing and I can't get out of the contract. I've got 2 months left and can't wait to shut down my campaign with them. My advice to others? Don't waste your money. My advice for Yell? You had a good sales person on the day that convinced me, however you became complacent and didn't move with the ever changing forms of marketing as a result your marketing is weak and out of date. Bottom line to others? Please save your money.”

Helpful Report

Posted 7 years ago

“I think the worst adv. company ever. I really upset about the yell.com. I think just waste of money and time... The result of their adv very poor and they very expensive. Also I have never get what they said or promised to me.. I have to ring them every month, because there is always something wrong. Absolutely not recommend them. My biggest mistake that I have singed a contract for a year!!!”

Helpful Report

Posted 7 years ago

“everything.terrible service if you need to change anything they get it wrong them blame you for accepting an area that you've never even heard off.cant be bothered to contact when leave messages or complain.awful. do not go with them.ive been totally ripped of”

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Posted 8 years ago

“just terrible terrible service, completely miss sold advertising with promises of lots of work when the phone didn't ring once,the salesman was my best mate and blatantly lied about the amount of work I would get " hello mate, can you handle more work? got loads of waste clearance that needs doing in your area etc" I reluctantly paid the money despite initial reservations but the insistent salesman said I would make the money back in weeks. I complained and they haven't bothered to get back to me, ignoring all emails and phone calls, know i have a threatening letter from the bailiffs chasing me for money!!!" avoid like the plague absolute con merchants and they should be looked into by the watchdog authorities...disgusting!!!!!”

Helpful Report

Posted 8 years ago

“After 3 months I received letter from their agent Moorcroft Debt Recovery Limited stating that I have outstanding balance on my account. I complained to yell, they didn't approve my complain saying that they have no notice of the account termination. Not professional. I will pay them and I will never use them again as I learn that you can't trust these people. I'm really upset as I thought this is a professional marketing business, but I can see they are not. I WILL NEVER USE THEM AGAIN!!!”

Helpful Report

Posted 8 years ago

“Would give no stars if it would allow.my advise to anyone that is thinking about doing business with yell...DONT. I’m now stuck in a contract where I’m paying for products that don’t even work.Phone dead. It doesn’t pay for itself.Never ever will I use their services again.”

Helpful Report

Posted 8 years ago

“Complete shysters using auto renewal as a scam to get you to pay for advertising you did not authorise. Avoid like the plague, useless.”

Helpful Report

Posted 8 years ago

“My Initial contact with yell was the via an hour long phone call during which I was subjected to hard sell and agreed to sample their SEO service. However later that day I cancelled the service. Unfortunately yell.com does not understand the meaning of the word cancel and has continued to go ahead, setting up a direct debit instruction against my wishes. Very unethical practice and a matter for Trading Standards.”

Helpful Report

Posted 8 years ago

“Free website that’s a joke,bad grammar and any old photos off the net launched with-out our permission and charged a hosting fee . 4years later unaware the fee was hidden in the overall cost per month discovering this after cancelling Yell! BAD service ,all in the small print apparently.Our loss won’t be going back .”

Helpful Report

Posted 8 years ago

“We tried this for our business and all the links ended up becoming another businesses. It also messed up the category of our business. We requested this to be corrected and it has been 4 months and still no one bothered to reply. Definitely poor choice and service”

Helpful Report

Posted 8 years ago

Yell.com is rated 1.2 based on 613 reviews