Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 622 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 622 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 1 star review on 8th March 2026

Jenifer Jerome

Yell.com 1 star review on 7th March 2026

Anonymous

Yell.com 2 star review on 25th October 2025

Sophia Abrams

Harrylucy977 At Gmail. Com

Kelsey

Cora Ariana

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shoddy website written in India. All the calls you make go to India to get stuff sorted. Total unsatisfactory. And guess what YOU CAN NOT CANCEL - they stick you on a 12 month contract then AUTOMATICALLY on a rolling contract. If you don't pay they send in Moorcroft debt agency who are a nightmare.”

Helpful Report

Posted 7 years ago

“Advert did not perform and website when I checked my Google Analytics i added had hardly any visitors - they had visitors in Yells analytics but turns out these were spam ones. So don't trust what yells analytics tell you - add your own independent ones to see if it is working. yell did not ask me for a review - seems the warning on this website is right and they cherry pick who they ask. Trying to lure in new customers by bumping up their review score. So glad this site picked it up”

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Posted 7 years ago

“So far, so good.”

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Posted 7 years ago

“Why is there no cooling off period with Yell like most companies?”

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Posted 7 years ago

“Asked to speak with the person who wrote my new website and got told I couldn't cos they were in india!!!!! Really...amazed they get any good reviews”

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Posted 7 years ago

“What went wrong! Website was written by a 5 year old...... Come on Yell, answer the question asked on here. You charged me a fortune for a Premium Plus website then wrote it on the cheap in India. Customers aren't stupid...”

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Posted 7 years ago

“over priced products just cancelled my ppc as very expensive commission they charge and account not looked after.”

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Posted 7 years ago

“tied into a contact for 12 months - said can't cancel in first 14 days as they don't allow it”

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Posted 7 years ago

“Pressure selling. over priced and you can tell its all done offshore.”

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Posted 7 years ago

“Don't believe the five star reviews on here. Look for reviews from existing customers. Load of rubbish products made on the cheap in India”

Helpful Report

Posted 7 years ago

“I hope people will read the reviews before deciding to do business with them...All of these 'nice' reviews either is written by them, or the customer is new and doesn't know how bad they are!!! They also asked us to ask our friends to give good reviews, this company is a fake!!!!”

Helpful Report

Posted 7 years ago

“Website they build you do not own!!! It's underhand to get you to stay a customer. Impossible to speak to someone as all their staff including website writers and ppc are off-shore - SEO - don't make me laugh....”

Helpful Report

Posted 7 years ago

“only bothered about getting me to sign a 12 month contract - soon as that was done no one ever called me back Wanted to cancel but they said if I did it will go to Moorcroft debt collection straight away. Don't leave reviews until you've been a customer for a while!!!”

Helpful Report

Posted 7 years ago

“The worst experience over!!!!!!! As everyone who dealt with them, I didn't have any idea what does it mean to advertise your business with them. At the beginning I was excited, but after I've done my research online and read others comments, I decided to cancel this 'contract' with them, as it was no use for me. All my clients found my business on Gumtree. So, I called them after 10 days and they told me I cannot close my advertising with them as it is a contract, which no-one mention to me about this. I explained the situation, I didn't even have 14 days so It was supposed to be able to cancel the contract. They didn't even want to hear. After 3 months, Moorcroft Recovery debt contacted me and i paid my outstanding balance just to get rid off them! Paid £400 for nothing! Please, whoever is reading my review, don't get involved with yell!! Found other way of advertising, because there are soo many ways. It's such a shame and waste of money!!!”

Helpful Report

Posted 7 years ago

“load of rubbish - got told if I gave a 5 star review staff member would get £10 . No morals or ethics - take advantage of SME's”

Helpful Report

Posted 7 years ago

“What went wrong-paying £999 to have some Indian person writing my site and expecting it to work for SEO. Shame on you YELL. Don't believe the reviews.......”

Helpful Report

Posted 7 years ago

“Advertised my construction company. They called up twice to upgrade which I did so performance will improve and they’re the biggest directory in U.K. blah blah blah. 6 months later, paying £140 a month I got 56 clicks and 0 phone calls. I called up to cancel, but they don’t take any responsibility and they tell me they put me on top of the list and that’s what I payed for., to be at the top of a list!!!??? Tied up on 1 year contract. The money is not an issue but the moral....!!! I hope they go bankrupt soon.”

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Posted 7 years ago

“Be warned check how long the contract you sign electronically is!!!!!!! Mine said monthly rolling but turned out it was 12 months with no cancellations. Plus at the end you DO NOT OWN YOUR WEBSITE.”

Helpful Report

Posted 7 years ago

“highest commission for ppc in the county and to make it worse I found out they build the ppc google adword campaigns in India. Do not use them for your PPC advertising, do some research and not just on review websites as these often give the wrong impression”

Helpful Report

Posted 7 years ago

“I was miss sold an advert which costs me £115 per month and was told I would be guaranteed 2 calls per week and after 6 weeks I have received no calls and they had the cheek to ask me for £900 to cancel this, would never use yell again!!!”

Helpful Report

Posted 7 years ago

Yell.com is rated 1.2 based on 622 reviews