Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 584 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

Questions

Metrics

1.2

Based on 584 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Visit Website

Write Your review

Tell us how Yell.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Harrylucy977 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“highest commission for ppc in the county and to make it worse I found out they build the ppc google adword campaigns in India. Do not use them for your PPC advertising, do some research and not just on review websites as these often give the wrong impression”

Helpful Report

Posted 6 years ago

“I was miss sold an advert which costs me £115 per month and was told I would be guaranteed 2 calls per week and after 6 weeks I have received no calls and they had the cheek to ask me for £900 to cancel this, would never use yell again!!!”

Helpful Report

Posted 6 years ago

“Have been trying to contact after them making appointments by phone and me sitting waiting and waiting.. Tried to cancel but they signed for a year. I wasn't aware that I had actually signed anything especially not a year. They said £20 and somehow that escalated to £70 which is no way what I can afford for a small business. I have asked for details of their legal department so I can sue for fraud but they refuse to give me them. They are now sending debt collectors. I have all the emails which can go to the debt collectors which show that I have been trying to resolve this through the courts. Please do not be misled by these people I am now on anti depressants. I would give zero stars if it was possible.”

Helpful Report

Posted 6 years ago

“I would give zero stars if I could. I was misled into the contract and received just TWO calls during the year I was with them and very few clicks (612 impressions and about 21 clicks). Their advertising does not reach anyone. To make it worse, the cancellation procedure is a nightmare, I cancelled, then the CONTINUED to bill me, resetting the direct debit (probably illegally) so that they could take payment again. These people are fraudsters. Avoid at all costs.”

Helpful Report

Posted 6 years ago

“The contract was on automatic renewal. When I stopped the Direct Debit after 12 months. They sent Debt collectors and harassed me. Went downhill after HIBU bought Yell.”

Helpful Report

Posted 6 years ago

“terrible quality - written by someone who is younger than my children. Help - get me out of this 12 month hell...”

Helpful Report

Posted 6 years ago

“Didn't tell me it was a 12 month contract and I could not cancel. As soon as I signed up their sales reps stopped answering my calls. very expensive for the websites they write in india”

Helpful Report

Posted 6 years ago

“Yell tell you everything to get you signed up like “we are number 1”. “We will get you noticed online”. Yet if you read the T and Cs. They cannot promise anything which is the total opposite to the sales pitch and if it doesn’t work you still have to pay anyway. I have been waiting for over a week for the investigation team to listen to a call where I feel I was miss lead into not seeing the T and Cs until I had signed the dotted line which meant 1 hour after signing up and reading the term I wasn’t allowed to cancel due to no cooling off period.”

Helpful Report

Posted 6 years ago

“Very disappointed with the quality of my Premium Plus website. Cost me a thousand pound and looks like it was written by a five year old. Asked who wrote it and the said a specialist team in India. That explains it.”

Helpful Report

Posted 6 years ago

“I paid to go into the final yellow pages which was a 12 month contract. When the rep came round she told me that you get the online stuff as an added bonus, I said I didn't really want it as it doesn't work (nobody Googles Yell to find a trades-person) but she said it's included as part of the package for the year so I may as well have it and see if it works (it doesn't, not one call). On completing and making all 12 payments they now continue to take money and are now saying I needed to give a 1 months notice to cancel the online package. This is not something I was told in the meeting with their rep when she came round and I now feel completely scammed by her. Yell is a vile company full of parasites using deceitful underhanded sales tactics, I will advise everyone from now on to avoid like the plague.”

Helpful Report

Posted 6 years ago

“This has got to be the worst company in the World to deal with. Sold me products that were not ready to be for sale. Messed up my listings. Tried to contact them know one EVER calls back. Now I have a court summons. What a absolute joke of a company. AVOID at all costs ;(”

Helpful Report

Posted 6 years ago

“nightmare company once they have got you signed up. Impossible to cancel goes straight to debt collection agency for any amount.”

Helpful Report

Posted 6 years ago

“Horrendous be very careful what you sign up for. A complete waste of money they tie you into a rolling contract but don't explain this. Spend the money on Google and a good local web builder.”

Helpful Report

Posted 6 years ago

“Slick sales patter but no service afterwards. Products are very expensive and poor quality made off-shore.”

Helpful Report

Posted 6 years ago

“site was really poor english and seo - did not tell me there was no cancellation even if the site and rubbish ppc did not work. just interested in sales.”

Helpful Report

Posted 6 years ago

“Do not use Yell missold, poor communication and rolling contracts that they never tell you about. Useless never did anything promised only used for no. Divert want to terminate after 5 years but tied in. Sent all correspondence to previous address after being told about change. Said were looking into my account never heard a thing until email sayingn pay within 5 days or debt collector will be informed after5 years as a customer.Use google adwords and a local website professional.”

Helpful Report

Posted 6 years ago

“Rip off merchants. Ringing people telling them they need to buy a whole new website because their domain name isn’t ‘secure’. £30 for an SSL sertificate would do it, not a whole new website. Avoid at all costs. Just a sales company!”

Helpful Report

Posted 6 years ago

“Offshore customer service and people building websites. 40 percent commission on adwords - highest around. Lot of reviews on here suddenly - wonder what's going on?????????????????????????????”

Helpful Report

Posted 6 years ago

“Didn't tell me I could not cancel the product in contract then referred me to debt collection agency.”

Helpful Report

Posted 6 years ago

“Not impressed website had no seo value which is because it was written in India.”

Helpful Report

Posted 6 years ago

Yell.com is rated 1.2 based on 584 reviews