Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 589 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service !!!! With a poor website”

Helpful Report

Posted 6 years ago

“After a very convincing phone call that a website with this company will boost turnover with our small business we signed up. The website was to be to be polite poor but i thought get it live so potential customers can visit it and I will improve it. I got it better tried to get help but was a complicated process. After 12 months the cost of the service was far higher than the increase in turnover so i cancelled the website.Firstly I was told I had paid up so I cancelled the direct debit I was told I can have the website redone plus 3 months free I made it clear i wanted to cancel the website but agreed to try. Waited on 3 occasions for someone to ring me but no one did throughout the 3 months but got a bill because it seams I hadnt paid up rang up everytime but still got bills. (I Was told after the 3 months I would not pay anything but the bills kept coming) I even cancelled online after a phone call being told I have no option but to pay because I agreed to the 3 months free and I cant talk to anyone else I paid to get rid of them and got an email saying as much again. but guess what the bills keep coming and I keep ringing up I truly wish I had never got involved with Yell”

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Posted 6 years ago

“Products were obviously built in China or somewhere - waste of money”

Helpful Report

Posted 6 years ago

“Waste of time and money. No return on investment and they are happy to force you to continue to pay them for a service that is not working in any way for you. Expensive for no good reason and I had to complain several times before I got any help. All they care about is taking your money and their service is atrocious. Regular customer service reps can't do anything to help you and neither can managers. The people who can help do not take calls so basically, there's no one available who can help you. Even though they finally allowed me a 50% discount, they still managed to overcharge me and then tell me to wait a month to get my money back. Do not waste your money on this company.”

Helpful Report

Posted 6 years ago

“Not sad, but also not happy. Reputation manager in my opinion, is really only for established companies looking to advertise on YELL.com. I was fortunate and thankful to be changed over to a PPC campaign service, which I believe will (for sole traders/small and new businesses) at least put your business in front of targeted potential buyers. For £64, it had better. In YELL.com's defence, I appreciate that there is a lead time with these things, but with that said, you should not be left wanting when you expect a return on your investment. So, if your new, and looking to get 'your name out there' then I recommend the PPC service; at least you can directly see what your money is being spent on. To conclude, I do think that YELL.com can also reduce their costs by at least 25%, as I believe they are way too expensive for the services they provide. Customer service, however is great! !!Approach With Caution!!”

Helpful Report

Posted 6 years ago

“I used Yell.com to list my business and was contacted by them. Here's my honest review. PROS: free business listings and a free scanning tool to assess the reputation level of your business across the internet. Friendly staff on the phone. CONS: I was quoted just under £40 a month to optimise my reputation on the above scanner with a yell.com premium listing. First of all the scan results I was quoted (98% error rate) were different to the scan results I got myself (72% error rate). Secondly, £40 a month is £480 a year and for a sole trader starting out that's pretty brutal. I also know that much of the work suggested to me that would be included in the service are things I can do myself (I've already got my error rate down to 52% since I spoke to Yell.com by taking these steps myself). These latest scan results are also inaccurate because I know for a fact that my business is listed on certain directories that are showing up as unlisted on the Yell.com scanner. So I expect my error rate should be around 40% now, and all done by myself without having to pay £480 a year. I think Yell.com is one of many similar services out there in a competitive market. And I also think that the kind of money they're asking is unrealistically high for sole traders like me. Fees that high don't encourage small business in my view and I've since been quoted £199 by a competitor for what seems to be an even better service. Yell.com also tried to have this review removed on another review site, claiming that it was not genuine. I'm pretty disgusted by that tactic and as a result I definitely won't be buying advertising with them in the future. Anyone can check their extrotionate fees to verify that my review is honest.”

Helpful Report

Posted 6 years ago

“Paid 1K and website written in India - did not work and reputation which cost £40 per month was a waste of money you can do it for free. Talked to some product owner at Yell to complain - chap called Phil was honest and said yell analytics are rubbish!!!! Cheers Yell, bunch of amateurs...”

Helpful Report

Posted 6 years ago

“Shoddy website written in India. All the calls you make go to India to get stuff sorted. Total unsatisfactory. And guess what YOU CAN NOT CANCEL - they stick you on a 12 month contract then AUTOMATICALLY on a rolling contract. If you don't pay they send in Moorcroft debt agency who are a nightmare.”

Helpful Report

Posted 6 years ago

“Advert did not perform and website when I checked my Google Analytics i added had hardly any visitors - they had visitors in Yells analytics but turns out these were spam ones. So don't trust what yells analytics tell you - add your own independent ones to see if it is working. yell did not ask me for a review - seems the warning on this website is right and they cherry pick who they ask. Trying to lure in new customers by bumping up their review score. So glad this site picked it up”

Helpful Report

Posted 6 years ago

“So far, so good.”

Helpful Report

Posted 6 years ago

“Why is there no cooling off period with Yell like most companies?”

Helpful Report

Posted 6 years ago

“Asked to speak with the person who wrote my new website and got told I couldn't cos they were in india!!!!! Really...amazed they get any good reviews”

Helpful Report

Posted 6 years ago

“What went wrong! Website was written by a 5 year old...... Come on Yell, answer the question asked on here. You charged me a fortune for a Premium Plus website then wrote it on the cheap in India. Customers aren't stupid...”

Helpful Report

Posted 6 years ago

“over priced products just cancelled my ppc as very expensive commission they charge and account not looked after.”

Helpful Report

Posted 6 years ago

“tied into a contact for 12 months - said can't cancel in first 14 days as they don't allow it”

Helpful Report

Posted 6 years ago

“Pressure selling. over priced and you can tell its all done offshore.”

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Posted 6 years ago

“Don't believe the five star reviews on here. Look for reviews from existing customers. Load of rubbish products made on the cheap in India”

Helpful Report

Posted 6 years ago

“I hope people will read the reviews before deciding to do business with them...All of these 'nice' reviews either is written by them, or the customer is new and doesn't know how bad they are!!! They also asked us to ask our friends to give good reviews, this company is a fake!!!!”

Helpful Report

Posted 6 years ago

“Website they build you do not own!!! It's underhand to get you to stay a customer. Impossible to speak to someone as all their staff including website writers and ppc are off-shore - SEO - don't make me laugh....”

Helpful Report

Posted 6 years ago

“only bothered about getting me to sign a 12 month contract - soon as that was done no one ever called me back Wanted to cancel but they said if I did it will go to Moorcroft debt collection straight away. Don't leave reviews until you've been a customer for a while!!!”

Helpful Report

Posted 6 years ago

Yell.com is rated 1.2 based on 589 reviews