Name: Yell.com
Rating: 1.23

“I got cold called from yell a year ago...they ended up sending someone out to see me about my advertising...worst thing I have ever done... is take that meeting. Ended up getting bullied...yes bullied into taking one of their websites by the guy that came out. I then tried to cancel the next day only to be told I can’t as it’s a business contract not at customer contract. Then the sales guy said I’ll come out and have a chat with you about it and see if there is something they can do to make things better. I thought Great! He gave me some free bits (none of which help me out at all in the end) and said to get this website really working you need to have banner adds. So again bullied me into signing up for this saying “if I didn’t the website would be as waste of money and no one would find it or visit it” A little while on the website i didn’t want is up and running and the banner adds are live... 1 month later apple update releasing an update to block those annoying banner adds. Phone yell up to discuss my options and there is only one...I’m locked in to 12 months contract...yay...for a product that now doesn’t work on apple products. To top it all off my yell.com account had an issue that no one could sort out until 2 weeks ago. So for the past year I have been unable to add photos add reviews or anything despite several people telling me they will sort it out. Anyway after a year and loads and loads of money I have been trying to cancel both the website and banner adds for over a month now. I must be over 20+ phone calls. My account manager Christopher Edwards was useless and didn’t get back to me. I have the been speaking to his manager Matthew Clark and he is useless to and failed to get back to me. I have the tried contacting the complaints department and no one seems to know there number, or they give you a number that on one answers and they don’t seem to have an email address either. Convenient I thought. I still live in hope that one day I will receive a cancel confirmation in my inbox and someone will just call me back!”

Helpful Report

Posted 6 years ago

“Miss sold a package as it was only afterwards when I was told I would need to pay extra for what I really wanted. I made a complaint and they said they will listen to the recording and get back to me. Must be waiting over 8 weeks. My social media links keep falling off my reputation manager. The last time this happened it took over 4 weeks to get a call back. My Google ranking has not improved. Visits to my website have not improved. Its been around 5 months now with no positive effect of my business. A total waste of money!!!”

Helpful Report

Posted 6 years ago

“DO NOT TRUST THIS COMPANY!!! They contacted me in November 2018 and lied that my business will be page one plus my business will be listed on Twiter, FB, Instagram etc. They were supposed to call to teach us how to activate the listing +listing the keywords unfortunately never received a phone call. I had a phone call after I cancelled my DD and told the lady exactly what have written + I said that I will not mind to carry on with the contract if you fulfil with your commitment. I never had anymore call except a few emails and this is one of that a few on 13th December 2018, unfortunately, no one contacted me until a few days asking me for payment. Account Number: 16578939 Ticket Reference: 1465819 Dear Ms Chatterjee, I am sorry to learn that you wish to cancel your Yell advertising, your request has now been forwarded to the relevant team and they will be in contact with you within 24 to 48 working hours. Today, 21st January 2019 I have received a letter from a debt recovery service and I have tried to call on their telephone at least 10 times and engaged and no email number either. I am not worried because I have litigation knowledge to handle my case. So, Yell be ready for the legal challenge and I will also contact Financial Ombudsman.”

Helpful Report

Posted 6 years ago

“I got cold called from yell a year ago...they ended up sending someone out to see me about my advertising...worst thing I have ever done... is take that meeting. Ended up getting bullied...yes bullied into taking one of their websites by the guy that came out. I then tried to cancel the next day only to be told I can’t as it’s a business contract not at customer contract. Then the sales guy said I’ll come out and have a chat with you about it and see if there is something they can do to make things better. I thought Great! He gave me some free bits (none of which help me out at all in the end) and said to get this website really working you need to have banner adds. So again bullied me into signing up for this saying “if I didn’t the website would be as waste of money and no one would find it or visit it” A little while on the website i didn’t want is up and running and the banner adds are live... 1 month later apple update releasing an update to block those annoying banner adds. Phone yell up to discuss my options and there is only one...I’m locked in to 12 months contract...yay...for a product that now doesn’t work on apple products. To top it all off my yell.com account had an issue that no one could sort out until 2 weeks ago. So for the past year I have been unable to add photos add reviews or anything despite several people telling me they will sort it out. Anyway after a year and loads and loads of money I have been trying to cancel both the website and banner adds for over a month now. I must be over 20+ phone calls. My account manager Christopher Edwards was useless and didn’t get back to me. I have the been speaking to his manager Matthew Clark and he is useless to and failed to get back to me. I have the tried contacting the complaints department and no one seems to know there number, or they give you a number that on one answers and they don’t seem to have an email address either. Convenient I thought. I still live in hope that one day I will receive a cancel confirmation in my inbox and someone will just call me back!”

Helpful Report

Posted 6 years ago

“Have to date wasted a fortune and had not one piece of business as a result of investing. Was promised the earth moon and stars by salesperson & assured that as a non technical person I would not have to worry about anything. This was completely wrong. Never able to speak to customer representative, Changes to website not done & 0 return on investment. A real rip off-please don't be taken in by a smooth talking sales person”

Helpful Report

Posted 6 years ago

“really nice people but the service is so convoluted and not explained, no one seems to know what they are doing or getting back to you. They need a proper system to manage their clients. I wish I just did it myself tbh, but I am roped into a contract and fell bad to leave now I've started. Such a shame as the people themselves really sell the product. But once you get the product you're chasing and stressing to get answers and understand what you've bought. This could be so good but right now they are running before they can walk and we are the guinea pigs. Sort it out Yell!”

Helpful Report

Posted 6 years ago

“Been with you nearly six years and have 100% fantastic reviews but for one liable one, when I rang not interested but they said they would take it down, while they investigate but haven't. Work to hard over last six years, building up a small business for yell to destroy. Very good selling you stuff but hopeless when a problem, while charging you £50 + per month”

Helpful Report

Posted 6 years ago

“Hi all I’m glad some have had good success with Yell. I have been with them for over 5 years and have had 0 return!!! They are now threatening to take me to court which I know they will. Will anyone support me in court Thanks Dave Lawton 07445 248696”

Helpful Report

Posted 6 years ago

“these are the worst company ever since being taken over by hibu. lies after lies and customer services are a joke they cant even understand what you are asking them. avoid at all costs”

Helpful Report

Posted 6 years ago

“Rip off salesman, lies , contracts miselling, and no calls from my advertising so product didn't work! Avoid avoid”

Helpful Report

Posted 6 years ago

“Customer Service very poor. I have arrange different date to debit the payment, they did not follow what we agreed and charge me more. No service or nay work is been done. Been calling everyday and send email and no response from the account person who I dealt with. Stay away from this they are not reliable!!!!”

Helpful Report

Posted 6 years ago

“STAY AWAY FROM YELL, they are cheat... They tide me in a contract and I had very poor results from their advertise on google, they did nothing and took my money for nothing”

Helpful Report

Posted 6 years ago

“did not tell me I could not CANCEL - beware - only after signing you up and your website / ppc will be done in India.”

Helpful Report

Posted 6 years ago

“worst company ever!!! was miss sold with there advertising and haven’t received a single call months ago i’ve put in a complaint around 2 months ago and still not received response and have send several emails now, DONT NOT USE THIS COMPANY!!!!!!!! they want £900 off me to cancel the advert which i was miss sold, absolute shocking service”

Helpful Report

Posted 6 years ago

“If you are a UK Business, never think of spending any money with Yell. If you pay £200 plus and opt to be even at first place, you just lost the £200 monthly. They have a 12-month contract and you won't even able to cancel the contract. They will send somebody at your office and tell you in your face that yes I understand you are not getting any benefit, but u cant cancel and u won't get any benefit. you simply will lose money. spend the 200 on FB or google you may get a better result. My company listed in Yell in No 1 place. But I never received even a single enquiry or phone call. The worst company I ever dealt with is Yell. I am in the 12-month contract . to cancel the contract they charge 80% of 1-year payment, So once you enter you won't be able to exit. also, you can give notice only in the last 14 days of the annual term. if you miss it, you will get charged one more month. I feel companies should make customers happy and make money instead of cheating customers.”

Helpful Report

Posted 6 years ago

“Dreadful service !!!! With a poor website”

Helpful Report

Posted 6 years ago

“After a very convincing phone call that a website with this company will boost turnover with our small business we signed up. The website was to be to be polite poor but i thought get it live so potential customers can visit it and I will improve it. I got it better tried to get help but was a complicated process. After 12 months the cost of the service was far higher than the increase in turnover so i cancelled the website.Firstly I was told I had paid up so I cancelled the direct debit I was told I can have the website redone plus 3 months free I made it clear i wanted to cancel the website but agreed to try. Waited on 3 occasions for someone to ring me but no one did throughout the 3 months but got a bill because it seams I hadnt paid up rang up everytime but still got bills. (I Was told after the 3 months I would not pay anything but the bills kept coming) I even cancelled online after a phone call being told I have no option but to pay because I agreed to the 3 months free and I cant talk to anyone else I paid to get rid of them and got an email saying as much again. but guess what the bills keep coming and I keep ringing up I truly wish I had never got involved with Yell”

Helpful Report

Posted 6 years ago

“Products were obviously built in China or somewhere - waste of money”

Helpful Report

Posted 6 years ago

“Waste of time and money. No return on investment and they are happy to force you to continue to pay them for a service that is not working in any way for you. Expensive for no good reason and I had to complain several times before I got any help. All they care about is taking your money and their service is atrocious. Regular customer service reps can't do anything to help you and neither can managers. The people who can help do not take calls so basically, there's no one available who can help you. Even though they finally allowed me a 50% discount, they still managed to overcharge me and then tell me to wait a month to get my money back. Do not waste your money on this company.”

Helpful Report

Posted 6 years ago

“Not sad, but also not happy. Reputation manager in my opinion, is really only for established companies looking to advertise on YELL.com. I was fortunate and thankful to be changed over to a PPC campaign service, which I believe will (for sole traders/small and new businesses) at least put your business in front of targeted potential buyers. For £64, it had better. In YELL.com's defence, I appreciate that there is a lead time with these things, but with that said, you should not be left wanting when you expect a return on your investment. So, if your new, and looking to get 'your name out there' then I recommend the PPC service; at least you can directly see what your money is being spent on. To conclude, I do think that YELL.com can also reduce their costs by at least 25%, as I believe they are way too expensive for the services they provide. Customer service, however is great! !!Approach With Caution!!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

Yell.com Reviews