Yodel Reviews

1.1 Rating 6,245 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,245 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

How is Yodel returns process?

Customer Service

How can I contact Yodel? How quickly does Yodel resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Yodel.

How long does Yodel take to deliver?

Helpful Report

(4 weeks ago)

Yodel normally delivers over 7 Days.

Helpful Report

(4 weeks ago)

47.15%

Industry Average

“ I submitted an online order from Shein two weeks ago, my parcel was out for delivery on the 9/4/25, I was given regular updates in regards to recieving my parcel which was brilliant, however, just before 8pm, I received a message saying 'sorry we couldn't deliver to you today, please check back for updates'. ”

- Becks

“ Really sorry to complain but over the last couple of years 3 times my instructions haven't been carried out by the delivery agent the most recent being yesterday when my parcel was left on my front doorstep in full view of passers by despite me having confirmed email to say it would be delivered to my chosen neighbour as I wouldn't be at home. The help line was very good and has reassured me that this won't happen again. ”

- E .S.

“ My parcel sent 9 days ago ,it has been to 3 depots and still not out for delivery. Contacted them 3 times now and had someone wait in everyday as item needed for this weekend, also contacted twice by the seller. Ordered something from another seller on Ebay was delivered in less than 24 hours royal mail. Yodel biggest cowboys going avoid them like the plague. ”

- Anonymous

Yodel Reviews

Delivery - Slow