Yodel Reviews

1.1 Rating 6,879 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How long does Yodel take to deliver?

Helpful Report

(3 weeks ago)

Yodel normally delivers over 7 Days.

Helpful Report

(3 weeks ago)

48.92%

Industry Average

“ Absolute shower of a delivery company. Was meant to be delivered on 18th Feb. Still waiting. App does not give a delivery time. 4 times i called the help centre and they are totally clueless. Worst delivery company I have ever delt with ”

- Dan

“ Still awaiting my parcel in Cardigan Keeps telling me on their tracking site further info needed on my address, They keep posting this up every day but still no deliver Can’t get hold of a human Absolute rubbish company ( look at the reviews) You would go out of business in no time using this shower as a delivery service!! No stars ”

- Tom

“ Modern Slavery in the UK delivery sector If you are thinking of working here, stay away. ”

- Alex

Yodel Reviews

Delivery - Slow