Yodel Reviews

1.1 Rating 6,480 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

How is Yodel returns process?

Customer Service

How can I contact Yodel? How quickly does Yodel resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Yodel.

How long does Yodel take to deliver?

Helpful Report

(3 weeks ago)

Yodel normally delivers over 7 Days.

Helpful Report

(3 weeks ago)

48.97%

Industry Average

“ Worst delivery company ever!!!! Couldn’t even deliver to the correct address and terrible customer service only after leaving a bad review still nearly a MONTH later promising and then unpromising to get my item to me just messing me around with stupid emails!! Avoid using this company at all costs they need to be shut down ”

- Natasha Lawrence

“ Yesterday I was informed that my delivery was two drops away, this was in the morning but my parcel still hasn’t arrived. I’ve tried to call them but it’s a complete waste of time. In my experience and therefore my opinion, I wouldn’t use them for delivering anything even remotely important. I gave them one star but that’s over rating them by at least one star. Beyond useless. 🤬🤬🤬🤬🤬🤬 ”

- Anonymous

“ 4 failed deliveries and counting saying they need more information to access the address. Have given them full instructions and What3words details multiple times but nothing changes. Useless customer service in an Indian call centre that can't help at all. The worst delivery company in existence. I try to avoid any company that uses this incompetent mess of a service. ”

- Daniel

Yodel Reviews

Delivery - Slow