Yodel Reviews

1.1 Rating 6,480 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,480 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

How is Yodel returns process?

Customer Service

How can I contact Yodel? How quickly does Yodel resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Yodel.

How does Yodel deliver?

Helpful Report

(3 weeks ago)

Yodel delivers items by Courier.

Helpful Report

(3 weeks ago)

48.97%

Industry Average

“ Waiting at doors, speaking with neighbours, writing notes, and leaving delivery slips are not tasks that take just 2–3 minutes—they often require much more time and effort. ”

- Mehmet Kaygusuz

“ My parcel, which required a signature, was supposed to be delivered on two consecutive days, yet no timeframe was provided, even though Yodel claim they offer 2-hour delivery slots. ”

- Rosie

“ Basically, two false delivery attempts and then another day back at their depot. ”

- Anonymous

Yodel Reviews

Delivery - Slow