Yodel Reviews

1.1 Rating 6,394 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How does Yodel deliver?

Helpful Report

(1 week ago)

Yodel delivers items by Courier.

Helpful Report

(1 week ago)

49.12%

Industry Average

“ One of the Worst Delivery Experiences – Repeatedly Let Down by Yodel I’ve had multiple bad experiences with Yodel, but this latest one takes the cake. ”

- robert k

“ Worse still, Yodel’s customer service tried to gaslight me by insisting that the delivery person had tried to collect but that I was unavailable which is a lie. ”

- Anonymous

“ Yodel has to be one of the worst delivery companies I have had to use. ”

- Anonymous

Yodel Reviews

Delivery - Slow