Yodel Reviews

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

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Customer Service

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How does Yodel deliver?

Helpful Report

(2 weeks ago)

Yodel delivers items by Courier.

Helpful Report

(2 weeks ago)

48.51%

Industry Average

“ Yet again another delivery carried out with Yodel that leaves me stressed. You can't talk to a real human at Yodel and my delivery hasn't changed for 4 days. Unless courier firm shouldn't be trading considering the problems I've had with them previously. ”

- Lee Mayers

“ Terrible service, my parcel said it was at the local Yodel sorting office in my area and took another 5 days to arrive, and they say delivery will be 2-3 days and it took 7 days, rubbish and you cannot get the company on the phone , beware!!!!!! ”

- David sams

“ 53pm and dumps the parcel on my porch (even though i dont have a porch) then i have to leave work early finding this out to safeguard my parcel no photo evidence of delivery was provided either so no proof of delivery !!! When i got home there was no parcel i checked with my neighbours they hadent seen it and it was knowhere in sight ive reported this to thd seller and Yodel inpost but it looks like either the parcel has been stolen or misplaced or given to the wrong person address all i can say to anyone is (AVOID) using Yodel inpost at all costs !!!!!!! They are lazy unproffessional dont care about your parcel and customer service is abismal iam left now claiming the money back £165. ”

- Anonymous

Yodel Reviews

Delivery - Slow