Yodel Reviews

1.1 Rating 6,879 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,879 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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How do I contact Yodel?

Helpful Report

(3 weeks ago)

You can contact Yodel by Live Chat, Email and Telephone.

Helpful Report

(3 weeks ago)

61.39%

Industry Average

“ Unfortunately missed my parcel however, Clare (Kingswinford) left her number for me to rearrange the next day. She messaged me the next morning with a rough time so I could make sure someone was in. Absolutely wonderful lady to go above and beyond offering a superb service! She is a credit to Yodel! ”

- Mimi

“ Absolutely first class service polite helpful and efficient 10/10 ”

- Linda Dudley

“ So many 1 star comments, many of these contractors are overloaded to meet demand and keep prices down, so I have no complaints on the service I receive from this company, not perfect but do get the job done. My local driver is had working, and late hours to complete his round just to provide for their family, and each time he drops off he has a smile without complaint :) ”

- John

Yodel Reviews

Customer Service - Average