Yodel Reviews

1.1 Rating 5,376 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Yodel?

Helpful Report

(3 weeks ago)

You can contact Yodel by Live Chat, Email and Telephone.

Helpful Report

(3 weeks ago)

57.36%

Industry Average

“ Unfortunately it is then difficult trying to deal with customer service - the automated system at the end of their phone number asks for your tracking code, tells you it's been delivered and hangs up. ”

- Matt

“ Shocking service Shocking service, parcel which was a computer chair so not small due to be delivery today between 10-31 and 12. ”

- Karen Richards

“ Too bad service ”

- Ishak Chowdhury

Yodel Reviews

Customer Service - Average