Yodel Reviews

1.1 Rating 5,365 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 5,365 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Yodel deliver? How long does Yodel take to deliver? Does Yodel deliver on time? How is accuracy and good condition of items delivered by Yodel?

Returns

How is Yodel returns process?

Customer Service

How can I contact Yodel? How quickly does Yodel resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Yodel.

How quickly does Yodel resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 43% of reviewers feedback is Yodel resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

56.47%

Industry Average

“ The usual shocking service. The parcel is now three weeks late with no resolution in sight. Will never order from companies that use Yodel ever again. ”

- Steve

“ Appalling service yet again. ”

- Stephanie Evans

“ They gave me a time slot between 12:30pm & 2:30pm and still not arrived worst customer service ever won’t recommend them ”

- Anonymous

Yodel Reviews

Customer Service - Average