Yodel Reviews

1.1 Rating 6,723 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 6,723 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How quickly does Yodel resolve customer queries?

Helpful Report

(2 weeks ago)

Greater than 42% of reviewers feedback is Yodel resolves customer queries within an hour.

Helpful Report

(2 weeks ago)

61.23%

Industry Average

“ Absolutely awful service. Failed to deliver after claiming to have delivered on Saturday 19th November at 3pm. At least 8 other local people also let down. Chat line staff promised to get back to me within 24 hours (twice) and 'escalate' my case. Nothing.... Avoid like the plague. Will never use them again. Hopeless... ”

- Anonymous

“ ‘Customer Service’ is a joke - worst service ever. ”

- Anonymous

“ Really bad service provider,I understand that people are stretched in the current environment but to have such decimating reviews all over the internet only Management or should I say Mis-Management can be blamed. ”

- Anonymous

Yodel Reviews

Customer Service - Average