Name: YOPA
Rating: 1.49

“Very underhand! Viewed a property for sale offer accepted with email confirmation. Then phoned a couple of days later to say offer revoked! Higher offer! Obviously this agent encourages gazumping!”

Helpful Report

Posted 7 years ago

“As with the previous review, after three months, only one booked visit to my house and then he did not turn up. The pay later scheme is a fraudulent scheme in my opinion, there is no incentive to sell the property as Yopa are paid sooner or later. There needs to be better a closer look at the this industry and some kind of policing. DONOT USE THIS METHOD OF SELLING!!!”

Helpful Report

Posted 7 years ago

“I would like to warn any purchasers out there to steer clear of anything sold by YOPA. The sales team, although nice people, appear to do nothing unless prompted to do so; as the person "selling" the house has been incredibly slow to react to anything required of her eg submitting details of her solicitor, YOPA only did anything when I realised that nothing had happened, and therefore contacted them! I have little faith now in this sale being completed in time. We are cash buyers, having gone through various housing hells for over three years, and now we have this to deal with - unbelievable.”

Helpful Report

Posted 7 years ago

“DO NOT,and I mean DO NOT use this company. They tie people into a "Pay Later" scheme (with a Finance Company)which actually means there's no incentive to sell your house. In actual fact it's a nuisance to sell,as they'll charge you anyway. 12 weeks,no viewings,no feedback. . they have my money anyway! DON'T TOUCH.”

Helpful Report

Posted 7 years ago

“I will not be engaging with this company again to buy or sell a property. Wishing to view a property, they refused to give me a viewing without giving them extensive personal information that I do not wish to give out freely. As a result their client will be one less potential buyer. As a seller I would not wish them to be discouraging potential buyers either.”

Helpful Report

Posted 7 years ago

“From the get go agent has brought in insulting offers more tan 30000 under home survey value,advised us continually to put down asking price as a marketing tool. Tried to cancel service and was told í was not allowed to for 14 weeks. Apparently in their terms which í cant remember ever seing through agent or website.”

Helpful Report

Posted 7 years ago

“Four different agents in quick succession, all of whom offered differing advice. No warning that changes were about to happen nor any 'hello' from the new agents who arrived. No checks on whether clients had the necessary funds in place, no follow-up with potential buyers during the sales process. Papers sent to the wrong person (someone who had withdrawn an offer instead of the current client). I was left to do the apologising and explaining. I complained about poor service in writing and it was bated off to the agent, who i was told would be in touch. He never was, and no real response to my complaint was ever made. A truly terrible service. I ended my relationship with them and had a much better response from a high street agent. I am now in the process of complaining again about the fact that they STILL want to charge me for the useless service I received. Judging from past experience, I am not hopeful of any kind of decent response.”

Helpful Report

Posted 7 years ago

“Like all the other reviews say, avoid at all costs. Do nothing to earn their money, basically all they do is list your property on rightmove and move on to count your cash!! Don't call EVER to give you updates, feedback or just check in and whenever you call there is no answer. We thought it was a great money saving idea but heed everyone's warning and save yourself time and money and go with a high street agent who actually has to work to earn your commission!!”

Helpful Report

Posted 7 years ago

“Like all the other reviews say, avoid at all costs. Do nothing to earn their money, basically all they do is list your property on rightmove and move on to count your cash!! Don't call EVER to give you updates, feedback or just check in and whenever you call there is no answer. We thought it was a great money saving idea but heed everyone's warning and save yourself time and money and go with a high street agent who actually has to work to earn your commission!!”

Helpful Report

Posted 7 years ago

“Extremely unprofessional agent who never picks up calls and responds to text messages, same with your head office where I spend a lot of time requesting to make ONE call to a buyer because he wants to speak to agent only and then they direct me back to agent who never responds. Been in a market for up to 5 months and had almost 30 viewings and 5 potential buyers and offers and I lost all of them because they wanted to speak to agent to negotiate and discuss further about property and your agent and your head office never bothered doing it and I am almost at the edge of losing the 6th buyer because, I have made so many calls in last 2 hours to your agent and your head office requesting to make ONE bloody call to buyer and receive his offer and none of them did it. That’s all Yopa is about.”

Helpful Report

Posted 7 years ago

“your agent is unproffessional and i have no chance of selling my property with you, upon my request to leave ,your arrogant customer services manager, has been of no help at all, insisting i follow a lengthy complaints procedure, which basically takes my property off of the market at the optimum time to sell”

Helpful Report

Posted 7 years ago

“Quite frankly I wouldn't wish them on my worst enemy! Appalling! incompetent, systems that don't work, no response from agents, shocking service from their head office, basically no service at all! They don't do what they say on the tin...in fact they don't seem to do anything! I'm utterly disgusted.......”

Helpful Report

Posted 7 years ago

“The agent took days to get back to us even when we had put in an offer we had viewed 48 hours earlier. I then received 3 emails from Yopa in the space of 2 mins, the first saying I had requested a return visit, one to confirm the visit then one to cancel the visit! I phoned to enquire about this, couldn’t get an explanation from the duty agent who told me I would get a call the following day. I did get one that woke me and my children just after 8am, saying some one would be in touch later in the day. After waiting all day I eventually phoned the agent myself who still couldn’t tell me if the visit would happen. I was eventually told that the vendor would negotiate but wouldn’t consider until I had sold my property and wouldn’t let my husband view the property ( he had been away for the initial visit) until then. My house is going on the market next week ( the earliest I could do that because of family circumstances) and was going on at a price for quick sale. I am appalled that Yopa can facilitate this kind of heavy handed selling. I got the distinct impression that I was being played throughout the unhappy experience. I certainly wouldn’t recommend this type of service via the internet. Other estate agencies I have been using in my house search and sale have been nothing but helpful and courteous.”

Helpful Report

Posted 7 years ago

“I would never use yopa again or recommend them to anyone! worst experience EVER, if you get an agent that doesn't get back to you with updates, lies to viewers, turns up at your house with their kid. they basically wait for viewers to make appointments from rightmove. totally unprofessional and you will NOT get your money back from yopa! we went with another agent after 100 days on the market and sold within 4days! DONT WASTE YOUR £839! So unprofessional!”

Helpful Report

Posted 7 years ago

“No dedicated agent. Goes on holiday and doesn't inform clients, no one to cover the absence (no one who has a clue anyway). Never on time for appointments, never rang back despite being called to task over this on several occasions. Didn't check progress of sale and didn't have a clue where it was up to. didn't check financial viability of buyers who were obviously overstretched. No confidentiality, no communication.Gave personal details to other parties. Didn't follow instructions. Difficult to decide who the agent was actually working for. Ultimately sale was lost. Complete debacle from start to finish. would not recommend at all. Haven't even responded to complaint. good mind to go to ombudsman”

Helpful Report

Posted 7 years ago

“Tried to arrange a viewing got an email to viewing time to be confirmed. Had to follow up by telephone to see if viewing time was confirmed only to be told it was under offer. Then got an email to say "viewing declined!" Terminology is in rather bad taste, better to say "apologies but property is under offer" would be more appropriate!”

Helpful Report

Posted 7 years ago

“DO NOT USE THIS COMPANY!! The reason I went with Yopa in the first place was the review site showed them to be exceptional in the selling of peoples properties. Having looked at review comments regarding this company they appeared to have a very high standard of work ethics. Unfortunately this was not the case after signing the contract, reviews appeared to have drastically changed. The property was overvalued from the beginning and had to be reduced after a short amount of time of being on the market. If you tell your representative, and also when completing the application form that you do not want a Yopa sign putting up at the property this does not make a difference as it was still done. I specifically told my representative REBECCA PRIOR that I didn’t want a sign on the empty property. In another incident she left one potential buyer standing on the door step due to ‘a misunderstanding of viewing date/time’. She was very bad at communicating, trying to get her to reply to voicemail/texts and email from myself and potential buyers was ridiculous. Even when the contracts were due to be exchanged, lack of response from anybody working at Yopa was a joke. Putting a complaint in did not make any difference with the company, as the service I received did not improve.”

Helpful Report

Posted 7 years ago

“Tried to arrange a viewing for a flat that we were interested in, but it became a mine field of constant problems. They rebooked days without telling us, then the agent was ill but failed to tell us. Tried rebooking and spoke to several people who promised to call back but never did. Feel really sorry for the sellers. We've given up and gone elsewhere. Would actively avoid this agency at all costs now.”

Helpful Report

Posted 7 years ago

“I had my property up for sale for 9 months with 3 viewings, I had to contact the agent to suggest we reduce the price (the price she said) One lady who contacted Yopa direct for a viewing said they were so unhelpful couldn't believe their attitude. I have contacted Yopa myself, missed a call and trying to ring back that person is impossible, asked by everyone what I'm calling about and put on a very long hold to be told hes not available. I want to speak to Yopa head office only to be told they can't be contacted by telephone, very dodgy!”

Helpful Report

Posted 7 years ago

“Had an offer we made on a property verbally accepted. The agent spoke to the seller who was (seemingly) happy with the offer and it was noted “under offer” on all advertising platforms. That was on the Saturday and our solicitor was to fax through the written offer on the Monday. So far so good. Except my solicitor couldn’t get hold of the agent and she didn’t respond to his messages. I had a call late in the afternoon to say another offer had come through that morning which was 4K more than ours - and the seller wanted us to match it. Now we are straying into gazumping territory and we don’t really tolerate that within our system here in Scotland. Plus it’s just a shitty thing to do. We’ve withdrawn our offer and have had no contact from Yopa. We are about to sell but now we’ve had a taste of how these big call centre estate agents operate we won’t touch them with a barge pole. Beware buyers and sellers”

Helpful Report

Posted 7 years ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

YOPA Reviews

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