YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 524 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 524 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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YOPA 1 star review on 19th February 2025

Anonymous

Helen Webb

YOPA 1 star review on 15th February 2022

Rob

YOPA 1 star review on 8th September 2020

Rebekah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT CHOOSE YOPA!! I recently chose YOPA to sell my property, lured in by the thought of saving money. The agent over valued the property by £20,000 to get me to sign up. After the 14 day money back period he changed his mind on the pricing. The agent changed and the second agent (who was better to be fair) dropped the price further The agents were lacking in local knowledge and fitting in viewings was sporadic. I ended up cancelling with Yopa but having to pay a £600 exit fee. I would not recommend Yopa and would stick with a local agent. You get what you pay for.”

Helpful Report

Posted 7 years ago

“Approaching 10 months now trying to sell with YOPA.co.uk.with only one very dubious viewing, and we are now on our fourth local sales agent, you contact them with little or no contact in return from the agent. We have dropped the price three times but still no viewings from YOPA, even though we have had six other independent estate agents value our property at it's higher original opening price. Something is dreadfully wrong with this online setup. Tip; Keep a check on the YOPA website and monitor the ever changing new photographs of local agents, and see how their new weekly properties total increase's at a very dramatic rate, slick advertising obviously works, and even if fifty percent paid up front like us fools their business model is on a sure fire winner! We have now gone multiple agent with the new addition of a local firm of estate agents in the hope that we can get a better service and an eventual sale. YOPA draw you in with glowing reviews on a certain website which is linked via the YOPA website itself. At the start we had high hopes, now we feel like mugs and we are now out of pocket of around £800. Reading real online reviews makes you realise the amount of negative feedback for online estate agents, it seems they are not what they perceive to be. Our experience with YOPA has been a total waste of time and money, trying to sell your property with YOPA brings you down to reality with a real crash!”

Helpful Report

Posted 8 years ago

“Terrible communication and organisation. It's impossible to get in to view their properties at a convenient time (or at any time sometimes). The call centre I had to ring to view the property were rude and aggressive in trying to push solicitors, mortgage brokers etc onto me when all I wanted to do was view a property. Hands down the worst 'estate agent' if they can be called that, I've ever used.”

Helpful Report

Posted 8 years ago

“Keep clear of these people. Our property has been for sale with them for over a year and none of the agents stay long enough to make an impact. Shockingly bad approach and attitude.”

Helpful Report

Posted 8 years ago

“Over valued my home, no responses from my agent or the company when I tried to call them! Save your money and use another agent!! SHOCKING”

Helpful Report

Posted 8 years ago

“Having worked for YOPA as an estate agent, I have seen the badly poor management who have and continue to mis-lead their agents, who in turn provide a very very poor service to their customers. YOPA's agents are asked to get vendors to sign up no matter what it takes!! Whether over-valuing, over promising and providing fake details of potential buyers. It is a numbers game to them and customer service is at the very bottom of their agenda. Stay clear!!”

Helpful Report

Posted 8 years ago

“Agent left me waiting at the front of the property and then canceled appointment after the meeting time, like she really did not care. I think it must be a part time job, so I will stick to estate agent that I can trust and do business with.”

Helpful Report

Posted 8 years ago

“Spent 3 weeks, loads of calls and emails trying to set-up a viewing to buy a house. Finally get internet confirmation twice but 3 days before, called again to verify the viewing....and was told there was no booking. Total mickey mouse company. Never again will I look at a house on their site, very frustrating, so God help anyone trying to sell their home!”

Helpful Report

Posted 8 years ago

“As a viewer it is beyond hopeless. I was trying to do the simple thing of booking a viewing and four phone calls later (waiting and waiting on phone) it still wasn't sorted. They'd got two different days and times booked. No idea what it's like for sellers but for a potential buyer it is appalling service.”

Helpful Report

Posted 8 years ago

“Absolutely appalling service. Arranged a viewing for 11 a.m today. At 11.05 I contacted the office. I was told to wait another 5 mins and if no one showed I should contact the office again. The audacity. I was present, they were not. Waited until 11.15 but no one showed. I left an email but no one has contacted me since. I trust the sellers will be told that they lost a very interested buyer. Totally unprofessional.”

Helpful Report

Posted 8 years ago

“May be good for sellers but for buyers it is frustrating, the format of trying to provoke offers by emailing that others have put in offers, but you have no idea how much, is cold and underhand. I will certainly steer clear of houses for sale with online merchants in future.”

Helpful Report

Posted 8 years ago

“As a Buyer our experience with Yopa has been anything but smooth. The viewings were booked directly with the Landlords and that is a nice feature as you get to know the history behind the property! However, when it came to offering and submitting our Interest, the online agent did nothing to get to know us or our situation, making it hard for sellers to know what was going on. There were five offers on the property and we were told our offer had been accepted. We messaged the seller who responded a few days later and we thought everything was going through. We submitted our Memorandum of Sale form online and then a week later after we had submitted and paid for our Mortagage and paid for the Solicitors we had a call from the Online agent saying our offer is now revoked and with no explanation as to why but that the seller was emotionally blackmailed. The seller said they were never given a Yopa quote of how much the sale would have cost and they never were told to submit their Memorandum of Sale form, for that reason we lost out on the house. To make matters worse we accepted an offer on ours based on this property accepting our offer and now must be out of our property by the end of January. Yes they are cheaper BUT for a reason. As a seller yes it may seem like you are getting a good deal, but from a buyers point of view they are highly unprofessional and have left us with shattered dreams and large bills to pay. For this reason I will never go through Yopa again”

Helpful Report

Posted 8 years ago

“Anyone thinking of Yopa beware. You may think you're getting a cheap deal but there is a good reason for this. Lee Wall our agent was 'marketing' our place in Hampshire June 2016. We were both buying and selling with the company. Yopa failed to do proper checks on our buyer, did not pass on messages from our seller and we were left for weeks with excuses and delays. At the end of October 2016 we were still no further forward. It culminated in Solicitor intervention with us finding out our buyer did not have a mortgage in place to start with. Spent over £1000 for nothing. If you complain don't expect a result or confirmation of your plight. In fact you will be blamed. What a shame. Unprofessional and prepare to be let down”

Helpful Report

Posted 8 years ago

“Our property is still on the market with YOPA. Unfortunately I have contacted the agent by messages eight times since June, four to ask about the problems with photographs, once to ask to reduce the price as we had only one viewing in four months. When we were asked how we would pay, we agreed to pay later, then a loan company called asking for our details as I then presumed we would not owe YOPA we would have a loan company chasing us if defaulted on our payments to Yopa. We felt we had no choice and paid over £800. up front. Well what a complete waste of money. We could have advertised ourselves on rightmove, zoopla etc. and saved our money. Never hear from agent,would never recommend YOPA to anyone. You have salesmen not estate agents once you have the money That's YOPA finished.”

Helpful Report

Posted 8 years ago

“Booked a viewing online through Yopa which they allowed me to do. Got a confirmation email. Turned up - no one there. They'd messaged me to say they weren't taking bookings for the time I had booked even though their system allowed me to do so. When I replied to their 'how was your viewing' message, I then got a cocky message back off one of their staff saying they were sorry I was 'struggling' with their system. Anyone selling a property could be missing out on viewings.”

Helpful Report

Posted 8 years ago

“Got valuation very wrong. Then documents they put together we're wrong including not the correct address. We had to check everything they did. In the end we went to a local estate agent. YOPA still going to charge us for terrible service.”

Helpful Report

Posted 8 years ago

“With no local knowledge their ability to really help my negotiation is exceedingly limited. Also my actually local estate agent has been selling property around the area for 35 years and that experience is well worth paying for. not least as he will get me the best price the market will support and not some desktop valuation based on Zoopla or similar 'valuations'.”

Helpful Report

Posted 9 years ago

“Valuation price was £200,000 lower than two values by local estate agents - poor”

Helpful Report

Posted 9 years ago

“way way out on valuation - valued at 60% ( minimum) blow othr smaller [roperties in the area- obvioulsy need to knopw your local market”

Helpful Report

Posted 9 years ago

“There is no way you can offer a service to reflect the infinite variables of local markets. I can see how this would work in an urban street, of standardised house sizes, where properties change hands regularly but not anywhere else. In my case your valuation was £200k below a recent offer I had for my property.”

Helpful Report

Posted 9 years ago

YOPA is rated 1.5 based on 524 reviews