HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasn't told that the wallpaper I had originally ordered was out of stock until I made contact. Ended up having to order a different shade as I had booked a decorator.”

Helpful Report

Posted 5 years ago

Hello Carolyn Barnett, Thank you for taking the time to leave your review, we are very sorry to see that you were not informed of the delay on your order until you had contacted us via our live chat service. This is never how we would want our customers to find out as we pride ourselves in ensuring that customers are contacted with updates regarding their order. We are glad to see that you were able to find a suitable alternative and do hope this is to your satisfaction. We do hope to see you again in the future and should you wish to discuss any part of your order or experience further please do not hesitate to contact our support team on 02476 011 299. Kind regards, Fashion Interiors.

Posted 5 years ago

“service and delivery prompt. not happy with the product, blackout fabric certainly not 'easily draped' as described. I will not be able to use it, but cannot return it?”

Helpful Report

Posted 6 years ago

Hello Linda Goddard, Thank you for taking the time to leave a review, we are sorry to hear that the lining was not to your liking. We have been informed that one of the customer support team members has spoken to you to offer accepting this back as a one off gesture of goodwill. We do hope this goes some way to helping you with your order and do hope that we get to see you again in the future. Should you need any assistance please do not hesitate to contact us on 02476 011 299 and our customer support team will be more than happy to help. Kind regards, Fashion Interiors.

Posted 6 years ago

“For the price it is good.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, we are sorry to see that you are not 100% satisfied with the order that you have placed. We would love to receive some further feedback regarding your order and how we could improve our service to earn five stars and offer you to contact us on sales@fashioninteriors.co.uk. We do look forward to hearing from you in the near future. Kind regards, Fashion Interiors.

Posted 6 years ago

“'re bay window pole Very difficult to fit especially since instructions say after measuring the distance between left hand end to right hand end cut 300mm from main long pole when in fact we had to cut an extra 150mm off to fit!”

Helpful Report

Posted 6 years ago

Hello Susan Lambert, Thank you for taking the time to leave your review and making us aware of your trouble with the bay window pole. We are glad to see that you had managed to install the pole but we are very sorry to see this was not easy for you. We will review the fitting instructions to see if we can make these easier for people to understand. Thank you again and we do look forward to see you again in the future. Kind regards, Fashion Interiors.

Posted 6 years ago

“The service was very quick and I love the material. Unfortunately, the person making my curtains found a flaw and had to waste some material cutting around it. Luckily she still managed to make the curtains but I have not enough left to make all the cushion covers I wanted, so I will be getting in touch for a refund or exchange when I get the pieces back from her (she forgot to bring them when she hung the curtains last week.)”

Helpful Report

Posted 6 years ago

Hello Pauline Birchall, Thank you for taking the time to leave your review. It is great to hear that you have received the material quickly and that you do like the material. We are however sorry to hear that you have received the fabric with faults in it. Upon reviewing your order I can see that our customer support team has been in touch to discuss possible replacement with you. We do hope that we can resolve this in full for you and will get the necessary replacement to you without problem. Once again thank you for taking the time to leave a review and should you wish to discuss this further please do no hesitate to contact us on 02476 011 299. Kind regards, Fashion Interiors.

Posted 6 years ago

“Curtain track arrived on time and very well packed in a strong cardboard tube However the delivery company left the parcel by a neighbours gate at the side of the road 200 meters From our house This despite our house being clearly marked and we were in Five stars if good delivery company”

Helpful Report

Posted 6 years ago

Hello Christopher Hellowell, Thank you for taking the time to leave your review, it is good to see you have received your delivery and that you are pleased with the item itself. We are very sorry however to see that you the delivery company has made this error. We have requested the local depot investigate this so that this does not happen in the future. Thank you again for taking the time to leave a review, we do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 6 years ago

“Fabric arrived in good condition but delivery was supposed to be 1 to 2 working days and was actually 5. Annoying as I wanted to make the curtains during my week off.”

Helpful Report

Posted 6 years ago

Hello Juliet Hodson, Thank you for taking the time to leave a review, we have had a look into the order I can see that this is was selected for standard delivery, which with the fabric and lining you had ordered was 4-6 working days. We can however see the confusion that has occurred with this, as we do offer a service for a 1-2 working day lead time for and additional cost, however upon review of how this is presented we will be working to make this clearer on the website so as not to confuse ant further customers. Once again thank you for taking the time to leave a review and allowing us to look into this. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Haven’t put wallpaper up yet so can’t comment in this however I would like to comment in your delivery of the product. My mum took delivery of the paper and the driver handed to her at the doorstep a king cardboard box. She put it down in the house on the carpet and later picked it up to move it and found the bottom of the box to be soaking wet through! She quickly opened the box to check the contents and luckily paper was sealed so no damage apparent although have not opened them yet! I was really concerned to hear that the box arrived so wet and the driver made no mention of this and clearly handed the box to her ins way to conceal the very wet end. Just want to draw your attention to this. Thank you”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review, we are glad to see that you have received the wallpaper and that this arrived not damaged. We are sorry to hear that the box has gotten wet in transit unfortunately with them being loaded onto the vans and during transit, we do try our best to try and keep these as dry as possible during transit. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 6 years ago

“Wallpaper beautiful. Roll calculator totally inaccurate. And customer services unhelpful.”

Helpful Report

Posted 6 years ago

Hello, Thank you for taking the time to leave a review, we are glad to see that you are impressed with the wallpaper. We are however sorry to hear that you have experienced some trouble with our wallpaper estimator and customer support team, from what I can see from the dimensions provided, it looks like unfortunately what had been left ticked was the account for windows and doors, which would reduce the quantity needed. We will look to see if we can make this clearer on both the mobile and normal website. Thank you for bringing this to our attention and should you ever need any assistance please do not hesitate to contact us. Kind regards, Fashion Interiors.

Posted 6 years ago

“We've just recently ordered orla kiely wallpaper of which was delivered very promptly (multi stem-seagreen) and on spending the whole evening hanging the wallpaper, taking a step back to have realised that there is a paint run in a couple of places, (see pictures) which to me spoils the overall appearance of the feature wall. Will await your response, hopefully we can some how resolve this. many thanks Lucy Marling.”

Helpful Report

Posted 6 years ago

Good afternoon Lucy thank you so much for taking the time to leave us a review. I'm so sorry that it appears that the roll you recieved from Harlequin was faulty. As discussed today, please send me over the photos and I will organise the replacement for you. I have to say that it is very rare that a faulty roll is recieved from Harlequin as they have very stringent tests on their products and I'm sure that they will be just as disapointed that a roll has managed to leave their mill with a fault. Once again, thank you for taking the time to leave us this review and it was lovely talking to you this morning. kind regards, Fashion Interiors

Posted 6 years ago

“Excellent service, but rather expensive, same product purchased from high street store at a much lower price.”

Helpful Report

Posted 7 years ago

Hello Doris Tarry, Thank you for taking the time to leave a review, we are happy to see that you were happy with the service that you have received. We are however shocked about the pricing, we have requested that our sales support team contact you in relation to our price match guarantee so that we can look to rectify this. Once again thank you for taking the time to leave a review and we do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 7 years ago

“It did taker longer than I had anticipated to receive the fabric.”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave a review, we are sorry to hear that this did take longer than anticipated. we have requested a review into the order to see how we can improve this service. Once again please accept our apologies for the delay, should you need any assistance please do not hesitate to contact us. Kind regards, Fashion Interiors.

Posted 7 years ago

“Excellent quality cotton fabric but colours not as vibrant as photo !!!”

Helpful Report

Posted 7 years ago

Hello Lesley Sutton, Thank you for taking the time to leave a review, we are glad to see that you have received the fabric and the quality that is to your satisfaction. We are sorry to hear that the fabric is not as vibrant as shown on the image, could you please send us a photograph of the fabric you have received as we will need to review this. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 7 years ago

“took a full 7 days to arrive from dispatch date but well packaged.”

Helpful Report

Posted 7 years ago

Hello Robin Kent, Thank you for taking the time to leave your review, we are sorry to see that your order had not arrived in the usual time frame that we anticipate for orders. Unfortunately at the time of order to the day of despatch on the 28/02/18 this was around the time of poor weather conditions slowing down deliveries, we are glad to hear that it did arrive safely. We do hope the item is to your satisfaction and that it fits to your needs, should you have any concerns or wish to discuss your order, please do not hesitate to contact our sales support team on sales@fashioninteriors.co.uk. Once again thank you for taking the time to leave a review and we do hope to see you again in the future. Kind regards, Fashion Interiors

Posted 7 years ago

“Fabric was as ordered but - the package had obviously been sealed up en-route to me so could not have been packaged securely from the start point!”

Helpful Report

Posted 7 years ago

Hello Judy Foster, Thank you for taking the time to leave your review, we are sorry to hear that the parcel did not arrive in the condition that it should have when en route to yourself. We will ensure that we investigate this with both our warehouse and couriers, so that we can look to improve this for the future, if you could provide any photographs of the packaging, please send them to sales@fashioninteriors.co.uk. If there are any problems with the fabric or you do need any assistance please do not hesitate to get in touch and our sales support team will be more than happy to assist you. Once again thank you for taking the time to leave a review and allowing us the opportunity to investigate and improve our service for the future. Kind regards, Fashion Interiors.

Posted 7 years ago

“The two curtain tracks I bought with timers to open and close the curtains were straight forward for my son-in-law to put up. However the instructions for programming the timer were so complicated that neither he, myself nor my daughter could do it and the timer was the reason for buying them. Please will you send me a step-by-step "idiot's guide" to programming the timer so that the curtains close every day at 16.30 and open at 07.30. Thank you, and I'm sure it will restore my faith in what is obviously a good product.”

Helpful Report

Posted 7 years ago

Hello Susan Prescott, Thank you for taking the time to leave a review, we are glad to hear that you have received the goods, however we are disheartened to see of the troubles that you have experienced with the order. Reviewing the notes on the order, I can see that action is under way to collect and test the remote and timers that you have received to esnure that there are no inherent problems with this after your troubleshoot with our sales team on Thursday (25/01/18). We do hope that we can ensure a quick resolution for you, should you need any information or assistance please do not hesitate to call us on 02476 011 299. Kind regards, Fashion Interiors.

Posted 7 years ago

“Have not received order yet so cannot comment.”

Helpful Report

Posted 7 years ago

Hello Mary Kerruish, Thank you for taking the time to leave a review, we are sorry to see that at the time of review that you had not received the delivery of the order, I can see that this has now been delivered by TNT at 14:17. We hope this is to your satisfaction and that you are pleased with your item, should there be any problems with the delivery or you need to discuss this order we would please ask that you give us a call on 02476 011 299 so that we can resolve any potential issue. Once again thank you for taking the time to leave a review and we do hope to see you again in the future. Kind regards, Fashion Interiors.

Posted 7 years ago

“You say 4-6 days for delivery but you do not dispatch for 7 days so is it 4-6 days from the order or from the dispatch date?”

Helpful Report

Posted 7 years ago

Hello Derek, Many thanks for your order and your feedback. I've looked into your order and can see that the lead time on your Clarke & Clarke fabric was 4-6 working days. You placed your order last Tuesday, and we dispatched this Monday for a next working day delivery. Thus, we delivered in 5 working days and within our advertised timescales. I hope you are pleased with your fabric and would consider using us again in the future. Kind Regards, Fashion Interiors

Posted 7 years ago

“Not received the item yet!!”

Helpful Report

Posted 7 years ago

Hello Clare Grant, Thank you for taking the time to leave a review, we have been reviewing your order, from the records that we have on system we can see that the delivery was made on the 24/11/17 at 11:39. Naturally we are concerned to see that you have reported non delivery of this item, could you please contact us on 02476 011 299 where we will be more than happy to start helping with resolving any problems with the delivery. Once again thank you for taking the time to leave a review and we do hope to hear from you shortly. Kind regards, Fashion Interiors.

Posted 7 years ago

“Ordered items on line, but 7 days latter, they had not been delivered, so I called customer services, who promised to investigate and call back. I didn't get that call, so I telephoned again. Customer service agent investigated there & then, & said there had been a probelm, & he would get items despatched to be delivered within 48hours. Alas, that didn't happen, so I called again. This time, the customer service agent, Neil, arranged despatch over-night and direct. Huurah! I got my stuff! So zero stars for intial service, but 5 stars to Neil for eventually owning and sorting the problem. Product is excellant BTW.”

Helpful Report

Posted 7 years ago

HSY is rated 4.8 based on 4,310 reviews