HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took too long to arrive. Was despatched a week after order was placed”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us this review. I'm sorry that you were disappointed with the delivery time and I have looked into this order for you and can see that there are 2 delivery options for this item, 3-5 workings (Mon-Fri) and 2-3 working days (Mon-Fri) and the 3-5 working days was selected for this order. We’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking the above into consideration. Kind Regards, Your Stylish Home.

Posted 2 years ago

“Ordering was great but delivery service was poor”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for taking the time to leave us this review. I have looked in to this order for you and believe that you must be referring to a different order? as this order was delivered much earlier than published. It was placed after the deadline for a pre-Christmas delivery and delivered before Christmas to you. If you would like to contact us to discuss this further, please call us on 02476 011 299 as we’d love to have you back as a customer in the future. Kind Regards, Your Stylish Home.

Posted 2 years ago

“Not wonderful so far. Order placed on 24/12 is projected to arrive late January - but I received no indication of that length of feed--in time until I enquired by email”

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Posted 2 years ago

“Ordered 3 velux blinds and white Venetian blind 50mm wooden. Velux blinds worked and fitted fine. But not impressed with Venetian blind. Chipped edges were blind was cut exposing timber, pelmet not great, rope tilt controls and rope to pull blind up not close to the edge of blind more like 1/3 in from each edge and obscures view looking out and is very annoying unlike other blinds that I have bought from another company that have controls much closer to the edge of blind. Will be getting another one made elsewhere.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for taking the time to leave us a review and for sharing your feedback. We’re sorry your experience didn’t match your expectations for one of your blinds. The point you raise is not something a customer has ever mentioned before and we will of course forward your feedback to the supplier for their consideration. We value your custom and do hope that you shop with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 2 years ago

“Unnecessary hassle experienced in making a return.”

Helpful Report

Posted 2 years ago

Good morning, Firstly I must apologise for the late response to your review, unfortunately due to Covid we have only recently come back to the office. I can can see from your order that the issue has now already been resolved for you and we look forward to you shopping with us again when you are next looking for something for your home. Kind Regards, Your Stylish Home.

Posted 2 years ago

“I order 2 curtain poles which were a combination I had to order in separate pieces but was informed at the checkout that i could not apply the discount code. I also order two packs of curtain rings and expected them to be for a pair of curtains but 2 packs arrived of only 6 rings in each - so clearly insufficient for 2 pairs of curtains. The poles were also warped.”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your cofeedback and for leaving us a review. Firstly I must apologise for the delay in responding to your review as due to Covid we have only recently come back to the office. Just to confirm that we currently have 3 offers on our website for curtain pole sets which unfortunately doesnt apply when buying parts of a set. The curtain rings are sold in packs of 6 (as per our website) which is why you would have received 12. How many rings a customer puts on their curtains is very much a personal choice. I am also aware that we asked for photos of the poles as we would of course have arranged replacements, however I understand that you have decided to put them up. We very much appreciate your feedabck and will look in to how we could make these things clearer on our website for our customers. We’d love to have you back as a customer in the future and I hope this experience won’t taint your view of us when taking all the above into consideration. Kind Regards, Your Stylish Home/

Posted 2 years ago

“Arrived eventually. Zero communication from the seller except for a somewhat defensive reply to my enquiry into the items whereabouts.”

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Posted 3 years ago

“.delivered to wrong address. DHL had 94 Welham on the box”

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Posted 3 years ago

“Service fantastic, product quite poor quality.”

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Posted 3 years ago

“Great items, and delivery was pretty quick. Only down side was that I received no confirmation email so I had no idea that the order had gone through until the item arrived at the house a week later!”

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Posted 3 years ago

“Took 7 days to be delivered and paid for next day”

Helpful Report

Posted 3 years ago

Good afternoon, Thank you for taking the time to leave us this review. I have looked in to this for you and can see that while you probably meant to pay for next day delivery, unfortunately you paid for a standard delivery which is 3-5 working days. I'm sorry for any disappointment caused by this but hope that you now understand why your delivery wasn't there the next day. We look forward to you shopping with us again when you are next looking for something for your home. Kind regards, Your Stylish Home

Posted 3 years ago

“Not easy fitting institutions for roof blind. Needs precise instructions for type of blind. Nothing about getting correct blind cord tension.”

Helpful Report

Posted 3 years ago

“You offered a 10 % discount but said my product was already discounted therefore none given - your price was ok but same price a my local Brewers shop £85 for which I can then get a trade account discount and I think you claimed to be cheaper than RRP therefore no discount which most people sell at a lower price also . You said in stock despatched within 1-2 days and it didn't even go to a courier until 24 hours later so average at best and hope feedback helps”

Helpful Report

Posted 3 years ago

Good morning Sean, Thank you for your recent order and taking the time to review us. I'm sorry the 10% offer caused you confusion as it wasn't eligible as the item was already discounted 20%. I will pass your comment on to our marketing to see if the offer can be made clearer in the future. The wallpaper you ordered recently had a manufacturer price increase. Not all suppliers had applied the increase at that point, which I believe Brewers hadn't then but may have done now. This is probably why they offered the extra discount that ordinarily they might not have done. Your order was placed at 2:23pm on a Friday with tracking emailed 8:57am on the Monday and signed for the next day at 12:50pm. As your order was placed mid-afternoon it wasn't able to be despatched the same day which is why we allow 1-2 working days for delivery. Thank you for your feedback as we're always striving to keep customers happy with our high service levels and improve where possible. I hope you are pleased with your wallpaper and try us again in the future. If you have any further queries please contact us on 024 7601 1299 or sales@yourstylishhome.co.uk Kind regards, Your Stylish Home.

Posted 3 years ago

“Wrong order received, however did get a quick response. Still waiting on the correct order to arrive and the wrong order to be returned via collection. Hopefully it will be fully resolved before too long.”

Helpful Report

Posted 3 years ago

“I’m waiting for them to respond to an issue, which is unfortunately very slow.”

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Posted 3 years ago

“Hello Service is very efficient. I was however disappointed that the pair of wooden curtain hold backs I ordered were different grains and not same stain finnish though both light oak. I wouldn't buy on line again as I do usually shop and choose products myself. Thank you”

Helpful Report

Posted 3 years ago

“Ordered my wallpaper for next day delivery paid extra didn’t turn up that was the Wednesday the following tue still wasn’t here got a refund on delivery but had to rearrange decorator The wallpaper is nice”

Helpful Report

Posted 3 years ago

“There is a need to sort out pricing. On the website it said one price and when I went to the checkout it came up 30p more per roll. Due to it being only a small amount and I didn't need many rolls I paid the difference”

Helpful Report

Posted 4 years ago

Hello, Thank you for taking the time to leave your review, we have had a look into this on our system, yes we are very sorry that this did happen, just as you had come back to process the order a price update had occurred but had not updated your cached web page. We are working on improving this for future use and should you need any information regarding this please do not hesitate to contact me. Kind regards, Fashion Interiors.

Posted 4 years ago

“Delivery time let’s you down.”

Helpful Report

Posted 4 years ago

Hello Pam Balfour, Thank you for taking the time to leave your review, we are sorry to hear that the delivery took much longer than anticipated, we will look to see how we can improve this for future orders. We do hope to see you again in the future when you look to add to your home. Kind regards, Fashion Interiors.

Posted 4 years ago

“I have ordered a lot from yourselves - ordering is very efficient and helpful - one Critisisim is that I over ordered by 1 roll of wallpaper , return not a problem (which costs a lot obviously to return ) then you deducted postage your end too ?”

Helpful Report

Posted 4 years ago

Hello Mrs Lynn Britton, Thank you for taking the time to leave a review, we have had a look into your refund so that we get a full understanding of what has happened. From completing this review, there may be some misunderstanding as to the value that you had paid or what has been added or deducted. However I can see you ordered four rolls of wallpaper and one tub of paste, you ordered the wallpaper at £70.81 per roll, and were refunded the value of £70.81 so no deductions were made from your refund. Should you wish to discuss this further please do call our sales support team on 02476 011 299 and we will work on making our refunds clearer to customers in the future save on confusion. We do hope to hear from you shortly and do hope to see you again in the near future. Kind regards, Fashion Interiors.

Posted 4 years ago

HSY is rated 4.8 based on 4,310 reviews