HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website to find what you need. The item I purchased was good quality and a great price. Excellent email comms and customer service, as I received a call on a Saturday to inform me when my order would be delivered.”

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Posted 5 years ago

“Absolutely delighted with my purchase just wish I had ordered some cushions. Amazing job thank you ever so much”

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Posted 5 years ago

“A really prompt and responsive service. Thank you.”

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Posted 5 years ago

“I’m pleased with my material and the service. I will definitely use this company again.”

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Posted 5 years ago

“Would love to give you a review but I am still waiting for the items I have ordered and paid for......”

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Posted 5 years ago

Hello Joyce Claessens, Thank you for taking the time to leave your review, we have despatched your order on the 22/06/20. We do hope that this will arrive tomorrow very latest (26/06/20). Should this not be the case please do call us on 02476 011 299 where our customer support team will do everything within their power to ensure this is rectified. Thank you again for taking the time to leave your review and we do hope to see you again in the future when you look to add to your home further. Kind regards, Fashion Interiors.

Posted 5 years ago

“Very happy with the service. I bought a Curtain pole (Swish Vogue Delux) and some ceiling track ( Silent Gliss) The customer service helped me through the sizing of the curtain track ( which had to be accurate) and it fitted beautifully. The Swish curtain pole was superior to other curtain poles I have in the house. I wouldn’t hesitate to order from them again”

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Posted 5 years ago

“Even though I am due a refund they just keep you waiting and waiting and waiting..............”

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Posted 5 years ago

Hello Susan Young Thank you for taking the time to leave your review, I am to see that you have not had your refund completed as of yet. We do aim to complete refunds within 3 working days, but we do advise it can take up to 14 days to complete at this time we are on 9 days. We have however, requested that the accounts team review and ensure this is reviewed and completed as soon as possible. Once again, we are very sorry that you have not had the refund within the time that we usually aim for. Kind regards, Fashion Interiors

Posted 5 years ago

“Quick and easy ordering”

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Posted 5 years ago

“Quick delivery and really good quality of paper”

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Posted 5 years ago

“Excellent service ,easy to measure and fit ,very pleased”

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Posted 5 years ago

“Very pleased with service prompt delivery I haven’t opened goods yet as don’t need them until next month . But have purchased before I was very pleased”

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Posted 5 years ago

“I haven’t got the fabric yet!”

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Posted 5 years ago

“Excellent 👍 service quality would recommend thank you”

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Posted 5 years ago

“Great service when promising things and taking money. after that, rubbish, promised and charged handsomely for next day delivery, no chance of that as my package wasn't even packed until late in the afternoon on the day I was supposed to receive it. Offer of refund subsequently retracted. Now 4 working days later (plus a weekend) and still no parcel, only help to track the parcel was to say 'look at the email'. Poor, very poor. If they can't get me a small tub of adhesive what chance something large - won't even think of using again.”

Helpful Report

Posted 5 years ago

Hello Andy, Thank you for taking the time to leave your review, we are very sorry to hear of the trouble that you have experienced with your wallpaper paste order. We would love to hear how we could look to improve this service further and we would like to invite you to contact us either via email on sales@fashionintreiors.co.uk or on the telephone on 02476 011 299. Once again, we are very sorry for the inconvenience caused by all of this and look forward to hearing from you in the near future so we can look to improve our service.

Posted 5 years ago

“Paper arrived quickly, was lovely to hang and looks stunning, really pleased, thank you 😊”

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Posted 5 years ago

“This is the second time I have ordered from this company. There is a wide variety of fabrics to choose from. Despite "lockdown" they were helpful and efficient and I am really pleased with the made to measure curtains. They came ready to hang with even the hooks in place. I can highly recommend them.”

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Posted 5 years ago

“Great service. Items arrived promptly. Will use this company again. Well done!”

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Posted 5 years ago

“I ordered 1 roll of wallpaper which arrived within 3 working days , GREAT. but It was damaged , I immediately sent an email & picture of the damage to you, which you accepted and agreed to send a new roll. 1 week later and after numerous phone calls and being told it was on its way by several of your staff I am still waiting. I haven't even received confirmation from a courier/post to say its on its way after being told on Friday it was getting sent express delivery. Its now Monday!!”

Helpful Report

Posted 5 years ago

Hello Sue Cox, Thank you for taking the time to leave your review regarding the issues that you have experienced with your order. We are very sorry to see that the original order was damaged and that it did take longer than anticipated to get this replacement to you, we are working with our suppliers to ensure that we can get this improved and see if there is anything we can do to help couriers complete their work in a timely manner. Thank you again for taking the time to bring this to our attention so that we can ensure to improve our replacement service in the future. Kind regards, Fashion Interiors.

Posted 5 years ago

“Lovely fabric and service.”

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Posted 5 years ago

“Very good service. Material arrived as ordered.”

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Posted 5 years ago

HSY is rated 4.8 based on 4,310 reviews