HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful curtains, immaculately finished - I’m a very happy lady today”

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Posted 7 years ago

“Ordered Friday, arrived Monday morning. Hi excellent product, well packed and great price Many thanks Brian”

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Posted 7 years ago

“Ordered a pair of holdbacks which although beautiful sadly were not deep enough for the width of our curtains. I emailed you and had a reply almost immediately, I returned them to you and received a refund very quickly”

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Posted 7 years ago

“Dawn gave me fantastic customer service she was friendly and professional. Delivery was very prompt. Excellent customer service all round.”

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Posted 7 years ago

“Goods delivered as stated even advising of delay.”

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Posted 7 years ago

“Excellent service. My curtains arrived last Thursday and I’m extremely delighted with them. I would not hesitate in recommending Fashils Interiors.”

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Posted 7 years ago

“Beautiful blinds, fast delivery and great quality”

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Posted 7 years ago

“Quick Efficient Helpful Good Value”

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Posted 7 years ago

“Made to measure Curtains supplied were perfect”

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Posted 7 years ago

“Lovely fabric and fast delivery. Even sent an overmeasure free of charge which I am guessing was end of roll. Recommended.”

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Posted 7 years ago

“A great choice of wallpapers at a very competitive price, Delivery excellent as given an hour time slot.”

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Posted 7 years ago

“Excellent service and competitive prices.”

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Posted 7 years ago

“Great choice of fabrics. Fantastic quality and delivered quickly. Will be using you again for my next project.”

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Posted 7 years ago

“I was under the impression on ordering that the hooks would be on sliding fixings. They were not and too near top of Curtains so had to take them all out which was very difficult.”

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Posted 7 years ago

“Fast and friendly, easy to contact, and my curtains were well made. Definitely use them again.”

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Posted 7 years ago

“The lady on the phone was very personable, friendly, professional an asset to your company! ... paper is pretty good too.”

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Posted 7 years ago

“Excellent service - prompt delivery - very good robust packaging Thank you”

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Posted 7 years ago

“The material arrived as expected and in perfect condition”

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Posted 7 years ago

“Wallpaper all arrived safely and originally I was very pleased with the service, but then I needed to return 3 rolls of paper, please beware of the extended returns policy where they charge you an additional 25% restocking fee if you return items after 14 days and before 3 months. Even though I had previously expressed my intention to purchase through them again there was no movement to keep me as a happy customer, not even the offer of a credit note, I shall go elsewhere.”

Helpful Report

Posted 7 years ago

Hello Claire Benton, Thank you for taking the time to leave a review, we are happy to hear that you were pleased with the wallpaper and that they arrived safely with you and that you were able to get this up. We are sorry to hear that you feel that we have treated you unfairly with the restocking fee that was applied to your account, usually with wallpaper it is the case that we would not take back less than 5 rolls, however as we understand there are going to be very few customers that actually have 5 rolls to return, we amended our returns policy to less than 5, also we extended our returns policy outside of the 14 day returns time set out by the consumer rights, we do allow our customers to return within 3 months as we do understand that not everyone is going to have their decorating done immediately, and still allows customers to recoup some cost if they have indeed over ordered. From reviewing your contact with us we can see that the returns process was handled through email, in the initial response you were given the returns policy link to review and ensure that you were happy with the returns processes before sending it back. We once again extend our apologies if you feel that you have been mistreated in some way, but as a company we do have to ensure that we treat all customers fairly. Should you wish to discuss the matter with further please do not hesitate to get in touch on sales@fashioninteriors.co.uk and our management team will be happy to discuss this in further detail with you. Kind regards, Fashion Interiors.

Posted 7 years ago

“Ease of measuring and ordering. Curtains arrived well packed and ready to hang.”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for taking the time to leave feedback, it is great to hear that you had an easy experience with both ordering and hanging your curtains. We are always looking to improve our service to a 5* service, we would lover to hear from you so that we can look into improving further, if you could email us on sales@fashioninteriors.co.uk with your feedback that would be greatly appreciated. Once again thank you for taking the time to leave your feedback and hope to hear from you again soon.

Posted 7 years ago

HSY is rated 4.8 based on 4,310 reviews