HSY Reviews

Name: HSY
Address: Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry, England
Rating: 4.78

4.8 Rating 4,310 Reviews

95 %

of reviewers recommend HSY

Company Reviews

Questions

Metrics

4.8

Based on 4,310 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

024 7601 1299

Email:

sales@yourstylishhome.co.uk

Location:

Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry,
Fresh Ideas Coventry Ltd, 40 Hexworthy Avenue, Coventry
England
CV3 6LT

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207

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were brilliantly helpful on the 'phone and the courier delivered the items on the date requested Thank you”

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Posted 7 years ago

“Excellent service online. Delighted with the finished product.”

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Posted 7 years ago

“fast efficient service/delivery with high quality products”

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Posted 7 years ago

“Prompt reliable and helpful service”

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Posted 7 years ago

“Very fast delivery, great price, very good poles for the money.”

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Posted 7 years ago

“Delighted with delivery 2 days after ordering excellant”

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Posted 7 years ago

“Great choice of wallpaper and fabric, at a very good price. Order was dealt with quickly and goods arrived well packaged and on time.”

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Posted 7 years ago

“Have not received the goods ordered disappointed still waiting Margaret Anderson”

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Posted 7 years ago

Good afternoon Margaret, as discussed earlier, the published lead time on this order is 3-5 working days and your order was sent out to you in one working day. It was lovely to talk to you today and I'm happy that we sorted out your confusion. kind regards

Posted 7 years ago

“Delivery was quick and as expected. The material was securely packed. The material was just as seen in the online photos and the sheer curtains look great!”

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Posted 7 years ago

“The description was exactly the same as the product”

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Posted 7 years ago

“Well-made curtains delivered in under one week.”

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Posted 7 years ago

“Excellent ordering facility- delivery is dependable and a great choice of wallpaper”

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Posted 7 years ago

“Prompt and efficient service”

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Posted 7 years ago

“Much cheaper than anyone else. Fast delivery. Excellent service.”

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Posted 7 years ago

“Great sevice highly recommended. My paper arrived in fab condition no issues at all from order to delivery.”

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Posted 7 years ago

“Prompt delivery, lots of updates on delivery times and methods, great service.”

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Posted 7 years ago

“Wallpaper didn't arrive when I called was assured it would come the next day, they sent the wrong paper the next day. I then ordered some giliter described paper for a different room and it didn't have any giliter on it looked nothing like the picture. Ordered a different paper waited 4 days for delivery and called to find it wasn't in stock had to be refunded, All in all I spent around £700 and spent most of my time on the phone. Dreadful service wouldn't recommend.”

Helpful Report

Posted 7 years ago

Hello Mrs Stevenson, We are very sorry to hear of the trouble that you have experience with your order, I have been reviewing your orders with ourselves, from what I can see on the orders, we can see that you had purchased two different wallpapers from us. Upon review of these orders, we can see that one was indeed shipped later than intended, and was sent two days after the estimated time of despatch and delivery, we are investigating this with our warehouse and manufacturer to find out what has happened. With relation to your comments regarding the wallpaper being described as "glitter" we have checked over both designs that you have ordered and reviewed the items and we cannot find any description of glitter, in relation to the wrong wallpaper, wallpaper being out of stock and refunds being applied to your account, unfortunately I believe this may be in relation to another company as we have not had any of your wallpapers logged as out of stock at any point nor any discussions regarding refund. Once again we do apologise for the delay that you did suffer for your wallpaper and paste delivery and do hope that both your wallpaper orders were to your satisfaction. Should you wish to discuss these matters any further or pass on any information that you feel is necessary for us to be aware of please send an email to sales@fashioninteriors.co.uk where one of the senior management team will review your order further. Kind regards, Fashion Interiors.

Posted 7 years ago

“The curtain track operates extremely quietly but the timer is a complete nightmare. We contacted you and were immediately referred to a company called SGS. They in turn appeared to understand our difficulty and promised to call us back and 'talk us through' the timer set-up procedure. This has not happened and because we are going abroad tomorrow we have been forced to leave the curtains closed, whereas we would have much preferred to have them opening/closing.”

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Posted 7 years ago

“It was useful to be able to find the fabric that matches my curtains.”

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Posted 7 years ago

“Very pleased with my fabric precise, excellent service and prompt delivery(well done all) With thanks”

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Posted 7 years ago

HSY is rated 4.8 based on 4,310 reviews