Zabeel Star Travel and Tourism LLC Reviews

Name: Zabeel Star Travel and Tourism LLC
Address: P.O.Box 8432, Dubai,UAE, Dubai
Rating: 4.13

4.1 Rating 527 Reviews

78 %

of reviewers recommend Zabeel Star Travel and Tourism LLC

Company Reviews

Questions

Metrics

4.1

Based on 527 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

+97142560977

Email:

info@zabeeltravel.ae

Location:

P.O.Box 8432, Dubai,UAE
Dubai
8432

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best part of applying for visa through a travel agent is to avoid the queue system in the embassy. My experience with Zabeel star was not good. I have accepted all charges they asked for (Visa fees + processing fees + VAT). However when I came to pay by credit card they asked me to pay extra 3% as a credit card charges which is against the low. I explained to them this charges is not legal however they insisted to collect this charges. I had no other option but to raise a complaint to the economic department and then file a case in the police station to be able for me to collect my passport. Following to the police case, they accepted the payment without the 3% charges and returned the passport. The 3% is a very small amount in comparison to the total amount i paid to get the visa but I don’t accept paying illegal or incorrect amount.”

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Posted 6 years ago

Thank you For your review Hassan. We have rectified your issue and your visa was delivered as per agreed time. there was no police or economy department involved. I did not receive any call from them. We always corporate with officials regularly.

Posted 6 years ago

“I hav applied 2 visas frm zabeel, Both are rejected, Giv me a singl reason to come again.”

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Posted 6 years ago

Thank you for your feedback, The embassy has a right to reject any application and reason is already provided twice.

Posted 6 years ago

“Many Thanks”

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Posted 6 years ago

“لا تعكس الوجه الحضاري الذي يجب ان تتمتع به الخدمات بمدينة دبي”

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Posted 6 years ago

شكرا لك على ملاحظاتك، جودة الخدمة هي تركيزنا

Posted 6 years ago

“I placed two passports. One of the passport service was slower than accepted. In the google add placed by Zabeel, price written was 280 for Thai visa but I was charged 300 Aed which is not right. I was told add period is over but the add was still advertised in google which I showed to the Zabeel staff but did not help. I will not retain Zabeel's service again due to this price representation issue.”

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Posted 6 years ago

You received your visa on time and you agreed with the price. Thank you.

Posted 6 years ago

“I’d like to compliment Ms Sumaira for the excellent service. She provided her best during the process, she is well informed about the visa processing and helpful person. Thank you for providing such good services.”

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Posted 6 years ago

“Excellent service! And your prices bit high.”

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Posted 6 years ago

“Well, response in changing the invoice to rad my company name was done but late and the response from the CS was not very helping, or comfortable”

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Posted 6 years ago

Thank you for your feedback. We will improve this.

Posted 6 years ago

“Good service need more improve”

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Posted 6 years ago

“Not happy with the service and communication. Complete waste of money and time.”

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Posted 6 years ago

Thank you for your feedback, we will improve our communication process. I believe your visa for UK was granted.

Posted 6 years ago

“acceptable”

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Posted 6 years ago

“Good service and good experience”

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Posted 6 years ago

“Good service quick process”

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Posted 6 years ago

“Customer service was bad”

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Posted 6 years ago

Very Strange Nezha, You received your Russia Visa on time.

Posted 6 years ago

“Miss managment”

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Posted 6 years ago

Thank you Diana for your feedback.

Posted 6 years ago

“Very good specially malou was very helpful”

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Posted 6 years ago

“Yes I will like to use this opportunity to say a very big thank you to the Zabeel star travel and Tourism company, especially Mr Aldrich Bazan who stated me from the beginning till the end, I was planning to visit south Africa for very important training course, but with the help of Zabeel travel team after submission of my documents and waited for five days and my Visa to south Africa was out. Am very happy for the Zabeel travel service.i will recommend this company to all my friends”

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Posted 6 years ago

“Great work. Fast delivery and resnable prices”

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Posted 6 years ago

“One of the worst service ever!!!”

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Posted 6 years ago

thank you for your feedback, we listen to our customer. 95% of our customer are happy.

Posted 6 years ago

“Very professional and quick service”

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Posted 6 years ago

Zabeel Star Travel and Tourism LLC is rated 4.1 based on 527 reviews