Zabeel Star Travel and Tourism LLC Reviews

Name: Zabeel Star Travel and Tourism LLC
Address: P.O.Box 8432, Dubai,UAE, Dubai
Rating: 4.12

4.1 Rating 530 Reviews

78 %

of reviewers recommend Zabeel Star Travel and Tourism LLC

Company Reviews

Questions

Metrics

4.1

Based on 530 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

+97142560977

Email:

info@zabeeltravel.ae

Location:

P.O.Box 8432, Dubai,UAE
Dubai
8432

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“**Very Frustrating Service - not recommended for the faint of heart!!!** Called them on a Thursday to arrange for their visa services and to collect my passport on Sunday. Waited all day Sunday and called them on a Monday morning, only to be informed that they forgot about my passport collection. Rescheduled the passport pick up for Tuesday before 3pm from my office. Yet again, was left waiting and waiting all day for the pick up. The PRO called at 3:10pm to inform me he would only get to my location at 4:20pm. Visa was issued within the 5 working days (as promised) however getting my passport from them was another struggle. I scheduled with their office on Tuesday noon to deliver my passport back to me on Wednesday, waited for them all day till 6pm Wednesday and no delivery nor call from their side. Tried calling them and their landline was disconnected all day, I called the mobile numbers listed on their website, but they would not give me any solid information on the delivery. Come Thursday, I finally got their attention on the website chat feature and they informed me that they forgot to deliver my passport on Wednesday. Requested for them to call me back as their landline was still disconnected, literally begged them to call me so I could talk to them on the phone regarding my delivery but they wouldn't. At the moment, I am still waiting to collect my passport from them, have vague delivery information given to me from them, they wont call me back, and I'm traveling over the weekend. Sad to say, but this is HIGHLY Unacceptable Customer Service.”

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Posted 7 years ago

“Very bad agency and un professional staff!! Care less...”

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Posted 7 years ago

“Good service and not mentioning Aldrich will e injustice. keep it up”

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Posted 7 years ago

“Very Satisfied with the service, specially with Mr. Aldrich and the personnel who assigned to pick the documents was very considerate as well to adjust on our timing request. Myself and other friends will surely come back for future services required and will recommend to others.”

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Posted 7 years ago

“I always personally apply for my travel visa, but since the russian passport required a hotel voucher and to avoid the hassles of procuring the voucher, I found the agency Zabeel Star on the website. Initially was spektical about the agency and handing over my passport to them, but since I wanted the Russian visa available in 4 working days, i visited them and I felt confident of their credibility after interacting with the agency staf and was not disappointed- As advised my Russian visa was ready in 4 days and for this I thank the Zabeel Star team for making this happen - Great Job!”

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Posted 7 years ago

“Thank you Sumaira Naz & Team of Zabeel Star Travel agent for our Russian Visa application eventhough a lot of public holidays in Russia but still you can manage to get it done. Thumbs up & highly recommended.”

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Posted 7 years ago

“WE ARE HAPPY WITH THIS SERVICE IN FUTURE WE NEED THIS SERVICE. BUNTY”

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Posted 7 years ago

“Service was good”

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Posted 7 years ago

“Aldrich is super.”

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Posted 7 years ago

“Thanks to ahmed and all staf”

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Posted 7 years ago

“Bad service and not professional staff,”

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Posted 7 years ago

“The worst service and most arrogant staff, and Don’t disturb me for clarifications”

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Posted 7 years ago

“Staff mostly interested in leaving 15 mins before their time and no calls/mails responded to. Even though I had specifically mentioned my case was very urgent and also mailed people, there was no initiation to contact me from their Side. Every time I had to call them. Many mistakes were identified in the visa typing and also, they didn't even mention that for the spouse, the sponsor has to give No objection Certificate. Very poor service and very irresponsible replies.”

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Posted 7 years ago

“All perfect and on time”

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Posted 7 years ago

“Good service”

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Posted 7 years ago

“Poor service”

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Posted 7 years ago

“People are polite and efficient. But there are discrepancies in information given by different agents there.”

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Posted 7 years ago

“Excellent service. On time delivery.”

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Posted 7 years ago

“MR. MOHAMMAD, WHO TOOK OUR CASE FOR BRAZIL VISA, WAS VERY PROFESSIONAL AND HELPFUL.”

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Posted 7 years ago

“We have had good experience working with Zabeel Star..”

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Posted 7 years ago

Zabeel Star Travel and Tourism LLC is rated 4.1 based on 530 reviews