Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The fluffy jacket I got was not pictured/shown as it seemed. It was too short. The shipping also took a SUPER SUPER LONG TIME. It took like 2 weeks! And standard shipping is 6-8 days but it took 2 WEEKS OR MORE!!! I like the clothes though. Just always make sure to read the reviews.”

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Posted 5 years ago

“First off...ordered a fleece lined jacket adult male XL and received a young boys XL jacket. When I looked up the return policy it said to return it to Curtinland POBOX 841 Rancho Cucamonga Ca but when the return label printed it had ChengPengjie on it. Looked up Curtinland and it's a post office. Could not find a Email that would work for this company, and after reading the negative reviews, I decided to keep the jacket because if I mail this back I will most likely be out of the money and the jacket. Hopefully someone will buy it from me. Never would I buy from Zaful again!”

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Posted 5 years ago

“They shipped my order wrong. I originally payed $44 and they only offered $33 as a refund. Do not order from here.”

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Posted 5 years ago

“Frauds, do not order from here. They take your money and not ship anything”

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Posted 5 years ago

“The worst company ever!! Dont ever order from them. At list you dont want to receive your order and dont get refund for it. Customer service doesn't exist. I would rate zero if I could”

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Posted 5 years ago

“I ordered an item for my grandson’s birthday. I received an email that they were adding an extra week to the delivery date, Which gets the gift passed his birthday. I tried to cancel but they never answer the phones and they never answer emails. I have an open case with PayPal to try and cancel the side him. Do they care? No! They will not cancel!”

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Posted 5 years ago

“After one month waiting for the clothes that I paid, they said that they will give me only the 30% of my money back”

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Posted 5 years ago

“Terrible service. Zaful lost my package in the mail and will not refund me for the purchase. TERRIBLE CUSTOMER SERVICE!!!!!”

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Posted 5 years ago

“There is no 0 or below, otherwise, I would give the lowest...Disaster!!! I ordered a pair of jeans, first return policy is very bad, awful..they were stalling me with days, do, this, do that, send us pic. of your product...finally they send me return confirmation and they were saying that will keep sum of money I paid for the product..at the end I paid $13 for return at USPS. Absurd!!! SHAME!!! I shop at H&M, ASOS, Shein, Amazon and many others, this has never happened. Shameful way of riping of people..this is not the way to promote your self. Customers above all!!”

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Posted 5 years ago

“This place is a damn fraud and it crazy how instagram promotes the ads when it all is a scam”

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Posted 5 years ago

“I ordered my package on the 7th of November waited 7 business days as requested when my package didn't show I contacted customers service they apologized and said I provided the wrong zipcode so I gave them my information again to correct it and was told to wait 10 business days when my package still didnt show I contacted them again they said that it was my fault because of the wrong zipcode even though I corrected it on the 23rd of November and they said to wait for the 23rd of December and see if it shows up I asked for my money back and they said no it was my fault and then I asked for a supervisor and they said they were gone and I could only talk to them this is the worst customer service there is”

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Posted 5 years ago

“I ordered my item on November 7ths and then waited 7 business days like I was asked and no package so I contacted the customer service rep on their website and they told me my zipcode was wrong so I provided the correct info and was told to wait 10 business days so I did and still no package when I contacted them again they said it was my fault and I had to wait until the 23rd of December to maybe get my package when I asked for my money back they said no because it was my fault I didnt give the correct information even after I did on the 23rd of November I asked for a supervisor and they said they were gone still no package and no money back with nothing to do awful customer service!”

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Posted 5 years ago

“They are just ZAWFUL!!!! DO NOT bother! Their prices is not worth chasing. USPS or UPS or the the headache of getting a refund Customer service line is no help. They did nothing to make it right. They deserve ZERO STARS!!!”

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Posted 5 years ago

“I ordered an outfit and hoodie over a week ago. It already come in the mail and it fit perfectly.”

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Posted 5 years ago

“Never ordering from here again it’s been a week since I last order and no INfo has been sent to me . Water my time and money”

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Posted 5 years ago

“I never received my order after 2 months, no one answered my emails or calls.”

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Posted 5 years ago

“Great products hands down one of my favorite stores”

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Posted 5 years ago

“shipping can be slow but always worth it. haven't been disappointed yet”

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Posted 5 years ago

“Ordered pants on November 19th. It is now December 3rd and they still haven't shipped. I wanted my order to be here by December 13th, but they are telling me that I won't get it until January 5th. I Contacted several people at Zaful, and all of the employees were rude, and blaming me for all of the shipping problems. Never ordering from Zaful again!”

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Posted 5 years ago

“This company is terrible. Bought three items. The quality was awful and didn’t fit properly. Looked very cheap. Wouldn’t let me return. Wasted my money and will never shop there again. Customer service is horrendous.”

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Posted 5 years ago

Zaful is rated 1.6 based on 715 reviews