Zaful Reviews

1.6 Rating 715 Reviews
12 %
of reviewers recommend Zaful
1.6
Based on 715 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 15%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
Zaful 1 star review on 10th August 2021
Daniela Kroulikova
32
Anonymous
Anonymous  // 01/01/2019
It was my first time on Zaful. I had a bad experience with Zaful, I ordered my clothes already in January 2021 and still have not received it. At this point, I don't think I will ever receive my clothes, or my money back. Disappointed.
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Posted 2 years ago
Took over a month plus lots of online and phone enquiries for it to arrive. Was a lovely cotton shirt but was so disappointing was not size L but more medium or small even. After so much stress will not buy again lost my money as no way will send back just to go thru more stress and waiting again.
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Posted 3 years ago
I never received my order, customer support kept giving me the run around saying it was shipped to the post office, but later found out it got returned to them.. and they couldn’t even refund me the full price I paid or re-send my products... BS 🤬
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Posted 3 years ago
Items are actually better made than you would think. Fabric isn't awful, however stitching and sizing is varied. I ordered 5 bathing suits and maybe 2 are wearable in terms of real functionality. A lot of their clothes are "instagram-able" as in good for pictures and nothing else. The bikinis I ordered had a ton of sizing issues. I am normally a size XS/S, average height and usually can wear S and M without issues. The suits I ordered from zaful size Medium all had amazing reviews but upon trying on some of the suits had extremely small tops, no adjustable options, were not the cut described (i.e. super low waisted when they were labeled as high waisted) or see through. A couple sets the bottoms seemed stretched out and loose and tops on the other hand were child sized. Can definitely not rely on them at the beach or moving around but might be ok for tanning. Can't return anything so for the amount I spent on 5 suits, I could have gotten one or 2 higher quality suits that I would actually wear and would be flattering. Oh also I never received the 5th suit. Still waiting on shipment 3 weeks later...
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Posted 3 years ago
I ordered a swimsuit for my best friend for her birthday on April 20th. It is now June 2 plus her birthday was May 31st and I haven’t even got a shipping email yet or an email that will let me know that the swimsuit won’t ship. I’m really upset about this. I love all the clothes and everything but the shipping is terrible.
Zaful 2 star review on 2nd June 2020
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Posted 3 years ago
ordered it april 21st said it was shipped the 22nd. i received it in the mail may 29th. the tracking information is all wrong because it still says it’s in transit. the material is extremely nice though and it looks just like the picture. won’t be buying from here again
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Posted 3 years ago
I absolutely love the products. I have ordered from zaful multiple times and I am satisfied every time but this time has completely changed my experience. I ordered 3 bathing suits at the beginning of April and my order was sent April 6th It took forever for me to receive 1 item but here it is today May 31st and I have yet to receive my other 2 bathing suits. I will never order from here again.
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Posted 3 years ago
my first time ordering from zaful was about 8 months ago and i got my order within 2 weeks, which is pretty fast considering where i live. However, this year as a birthday gift i got to order $200 worth of clothes on March 22 2020. Today is May 27, 2020 and my order has still not arrived. The stress is settling in because my family and I are moving away from our current address in less than a month. I have contacted them multiple times, but it’s always just a bot. I even called and they said that my package was shipped, but i checked and my post office does not have it. Now, every time I call, no one answers no matter how hard I try. I’m not sure if it has to do with the pandemic, or if they’re just using covid-19 as an advantage to get more money, but i’m tired of constantly worrying about my shipment. DO NOT ORDER from Zaful during this time.
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Posted 3 years ago
For whatever reason my order wanted me to pay 25 dollars to ship to the us ? That's outrageous and all customer service could tell me is that " the costs is based on place and other factors" . Seriously what other factors bring the shipping cost up that high.
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Posted 3 years ago
When I ordered, it took 2 months for my box to arrive. I had literally forgotten that I had ordered from them, because it had been so long. Some of the clothes are cute/fit well, but others are extremely thin and terrible quality. I just ordered from them again, and I have a feeling that despite placing a $75 order, it'll yet again be a few months till I see the clothes I ordered.
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Posted 3 years ago
This is my first time ordering from zaful and i still haven’t received a package. it shipped off on the 26 of april and i still haven’t received my order. I’ve seen another girls review and she said hers shipped off on the 29 and she got hers may 6 but i still haven’t got anything. My tracking number is still on shipping
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Posted 3 years ago
ok, so i ordered a couple shirts and some earrings from zaful about two weeks ago, being easily fooled by the cute clothes and low prices. they are failing to provide me with my tracking info telling me it’s “not available”. i’m frustrated because i have no idea if they’re even ever going to show up. and this is just a really painful process of buying clothes. and looking at other reviews i can see how poorly this company is run. not recommended, there are way better places to find cute clothes that won’t waste your time.
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Posted 3 years ago
i ordered two cute dresses they were not so cute when they arrived and the fabric is very poor quality, also ordered a bikini that i really do like! but it took forever to arrive.
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Posted 3 years ago
i have ordered from them before and my items came pretty quick. however i have ordered more items about a month ago and still processing just like everyone else. if zaful can’t ship because of the coronavirus they should make that clear rather than letting us all order and just not receiving our orders.
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Posted 4 years ago
I ordered on Feb. 11th and it took so long until my order was shipped, but the processing finally ended today! Not sure if I’ll receive it within 10-15 business days (for Canada), but I’m glad the processing thing is finally over lol don’t give up on your orders girls, everything is slowed down because of the virus 🦠!
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Posted 4 years ago
I ordered 4 swimsuits at a very good price & selected the 4-6 day standard shipping which was free. These swimsuits were for a vacation that I was going to leave for 3 weeks from the day I ordered them so I assumed that would be plenty of time for them to arrive. I waited 2 weeks & it still hadn’t been sent out so I never got the swimsuits & requested a refund. If you want something in a timely manner DO NOT order from zaful. I tried to get my order expedited & they couldn’t even help me with that. Not impressed.
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Posted 4 years ago
Took over 30 days to ship. Really like the prices and hope now that items shipped that everything fits and is good quality. Do like the price point.
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Posted 4 years ago
I ordered on the 25th of January and almost a month later my order was STILL processing. I requested a refund using a ticket and they responded quickly and my order is now being refunded. I’m sad because I wanted the items that I ordered but I needed them for a certain event and now it’s too late.
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Posted 4 years ago
I ordered 2 swimsuits from Zaful last year and received them within a week. So naturally, I thought that I could order them again and they would arrive in time. However, it has now been three weeks and my order still says processing. I contacted them and they said that it is delayed because of Chinese New Years. To top it off I recommended them to my friend and she ordered swimsuits from them around the same time as I did. She received a confirmation email and the money was taken out of her bank account. However, when she goes to track her order her account says “you cannot see orders from others accounts.” Absolutely ridiculous.
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Posted 4 years ago
I’m honestly getting really frustrated with the customer service. I ordered a hoodie about 2 weeks ago that should have arrived a while ago but hasn’t, I’ve been checking the tracking info and it always just says “no tracking detail yet” I emailed them about this 2 days ago and never got a response. Don’t forget about the fact they asked me to turn on notifications so they could “notify me about my order” which I haven’t got a single notification about and have been repeatedly getting spammed with new discounts and items available instead. I’m getting ready to just request a refund. The reason I gave them 2 stars is because the prices are reasonable.
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Posted 4 years ago
Zaful is rated 1.6 based on 715 reviews