Zara Reviews

2.6 Rating 992 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Zara deliver? How long does Zara take to deliver? Does Zara deliver on time? How is accuracy and good condition of items delivered by Zara?

Returns

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Customer Service

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Location:

53-54 Long Acre
London
WC2E 9JR

Does Zara deliver on time?

Helpful Report

(1 week ago)

Greater than 34% of reviewers feedback is Zara normally delivers on time.

Helpful Report

(1 week ago)

33.33%

Industry Average

“ Called back 2 days later and I am informed that the delivery service did not respond to Zara’s and did not update the address so they sent my package back. ”

- M. Hill

Zara Reviews

Delivery - Slow