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Zavvi Reviews

1.2 Rating 638 Reviews

4 %

of reviewers recommend Zavvi

Company Reviews

1.2

Based on 638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Zavvi Reviews

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Zavvi 1 star review on 4th May 2023

Crystal Carpenter

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 28th October 2022

Zavvi 1 star review on 28th October 2022

Zavvi 1 star review on 28th October 2022

17

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slowest dispatch times I’ve ever experienced. I ordered in early Nov and still hasn’t been dispatched. This happened last year but I gave them benefit of the doubt due to pandemic etc. Clearly learnt nothing and way behind schedule still. Very poor.”

Posted 2 years ago

“Bought an adidas Lego shoe set on the 7th November, they took my money immediately. It is now the 2nd December and the product is still “waiting dispatch” I have tried to cancel but they won’t let me. I will be disputing this with my bank - avoid this company like the plague”

Posted 2 years ago

“Shocking service and use the digital magazine as a scam so you can't cancel, they need shutting down ASAP.”

Posted 2 years ago

“Absolutely shocking ordered a adidas lego set for my 7 year old son on the 3rd of November and still no parcel you can’t call them i just about got a response via Twitter so I’ve had to inform my bank to get a refund also when you try and cancel a order they want you to write a essay on why! when there service is way below the standard they said it would arrive in 3-5 working days it is the 2/12/21 I would tell anyone to stay well clear of this company because it’s not the first time I’ve heard of issues with Zavvi as I’ve actually done my research about the company now won’t be purchasing anything from them in the future!*”

Posted 2 years ago

“unbelievably delayed delivery, HUTGroup have always been terrible with delivery and customer service. waiting 4weeks+ for a hoodie, will be my last purchase from zavvi”

Posted 2 years ago

“Don't order from Zavvi. Totally rubbish service. Items not delivered weeks after they should have been. Refusing refunds on non delivered items stating I have to wait for delivery, then return them for a refund!!!”

Posted 2 years ago

“Not only do I echo everyone else's comments but this just shows how bad trustpilot scores are! At least here seems to be more honest”

Posted 2 years ago

“Very interesting to see how this company willfully deceives it's customers, through innocuous looking smokescreens and the form of free digital magazines, and less than efficient online chat. I decided to give them a try as they offered the best price on a lego set I wanted to buy as a gift. When I went to the shopping basket, I saw my Lego set, plus a 'free' digital copy o something called "The Lowdown Issue No.6." I neither asked nor wanted this extra item but there was no way to remove it from my basket. Upon ordering the digital magazine was sent to my email address. Now the lego has still not been dispatched, is several days past it's "expected dispatch date" according to Zavvi and when I try to cancel the order I am unable to because part of my order has already been dispatched! Therein lies the devious nature of this 'free' digital magazine. It enables Zavvi to take your money, even if they don't have the product you paid for in stock, and deny you the right to cancel before the product has been dispatched. Very underhanded, very devious.... When I contacted the 'live chat' and asked when my product would be shipped, the helpful adviser responded 'we are unable to provide this information' This is a company which advertises on Youtube. A complete and utter sham of a business. Stay Well Away”

Posted 2 years ago

“If I could give it NO stars I would the worst company I’ve ever purchased from and I won’t be ever again I urge you not to purchase from either. I purchased an in stock Lego item 2nd November for immediate dispatch for a birthday present got an email item will be dispatched 5th Nov. It is now 29th November and still processing ???? I’ve send 6 emails to zavvi asking for dispatch or refund who state each time as it is processing they are unable to refund yet it is not being dispatched either ????? They are still selling them item as in stock when there is obvious supply issues with the item. DO NOT PURCHASE from this company if for a birthday present or especially a Christmas present or you won’t get it or indeed a refund to purchase elsewhere you have been warned. Awful experience”

Posted 2 years ago

“Ordered something a month ago. Still not delivered and still no refund. Excuse after excuse. Please don’t buy from these. Worst service I have ever come across online”

Posted 2 years ago

“Ordered a Lego product over 2 weeks ago, which has still not been dispatched. The only chat staff are very slow or do not respond. Staff make estimations on when your order will be dispatched, however at this point I’m not sure it will come.. do not order Lego products from this company!!”

Posted 2 years ago

“Awful company, tell lies and break there only policy. Absolutely shocking. Shame on them state you will get a refund then say it’s too late. Honestly the worst company I have ever purchased from.”

Posted 2 years ago

“koop als EU-lid nooit bij Zavvi! Zij claimen op hun website dat er geen extra kosten zijn als EU-bewoner maar niets is minder waar. Een aankoop van 23,45€ krijgt een additionele 22€ voor tax en import. Na contact met de verkoper verwijzen ze fijntjes naar de algemene voorwaarden die anders zijn dan deze op hun FAQ ivm Brexit en verzending. Annulering of terugbetaling worden door hen geweigerd... Laat u niet zoals mij vangen door zo'n frauduleus gedrag”

Zavvi 1 star review on 25th November 2021

Zavvi 1 star review on 25th November 2021

Zavvi 1 star review on 25th November 2021

Posted 2 years ago

“Asked their customer service to get a size chart for a unisex hoodie. They said they would get back to me after 1-3 days. It has been 2 years. Still haven't heard back from them. So glad I didn't order.”

Posted 2 years ago

“Avoid ordering from here, they put sales on items they don't have in stock and never dispatch them, even if they do have stock. It would be quicker to get a sloth to make the product from scratch and hand deliver the order”

Posted 2 years ago

“Placed an order almost a month ago that hasn't even been despatched yet, requested the order be cancelled as the items were purchased as a birthday present (the occasion has now gone by) but all I keep being told is the order is "stuck in the warehouse" - definitely won't be using this company again! Wish I'd read the reviews on here first.”

Posted 2 years ago

“I ordered 3 items in July 2021. It's now November and I still haven't received my items. I've contacted them multiple times for updates and again to ask to cancel my order since I'd been waiting so long, only to be told in October I couldn't cancel it as it was in the warehouse ready to be dispatched. It's now been 4 months and I still haven't received my items or a refund.”

Posted 2 years ago

“I ordered some shirts and one of them came in the wrong size. They expect me to pay for return postage for them to send me a replacement. They are the worst customer service I have seen and have no business doing business in the USA. Don't Buy Here!”

Posted 2 years ago

“DO NOT USE THESE SCAMMERS! I ordered a T-shirt for my sons birthday but it never arrived. They keep saying they can’t refund as it’s in the warehouse but never post it.”

Posted 2 years ago

“I wish I had done my research before I ordered a $450 item from Zavvi. They are scammers and frauds. When I told them 4 times to cancel my item, they 1) had already charged my credit card, and 2) told me the item was in the 'warehouse' and couldn't be cancelled. (this is AFTER they told me I could cancel the item). Now they tell me if it doesn't arrive in 30 days to contact them again. DON'T mess with this company.”

Posted 2 years ago

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Zavvi is rated 1.2 based on 638 reviews