Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Zavvi Reviews

1.2 Rating 638 Reviews

4 %

of reviewers recommend Zavvi

Company Reviews

1.2

Based on 638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Zavvi Reviews

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

Write Your review

Tell us how Zavvi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zavvi 1 star review on 4th May 2023

Crystal Carpenter

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 28th October 2022

Zavvi 1 star review on 28th October 2022

Zavvi 1 star review on 28th October 2022

17

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Liars and frauds. Ordered an item on 10th Oct. paid for next day delivery. . Didn’t turn up. Emailed in on 15th to cancel and was told I’d be refunded in 3-5 days. Still no refund. Emailed in again and was told it was dispatched on 9th October. Even though on 15th Oct they told me it still wasn’t dispatched”

Posted 2 years ago

“Unfortunately, I just have to confirm that this company is a scam as all reviews say! I just regret I didn't check this site earlier as I trusted Which?. They've got these scammers on their website. However, they made a progress in their scams. Earlier they didn't send orders at all, now they send empty boxes!”

Posted 2 years ago

“August 19th - Ordered $215 of John Carpenter Blu-ray box sets. Order paid for in full. September 16th - Order dispatched. Tracked shipping NOT available/offered. Only $4.99 flat rate standard shipping. October 25th - Still no package. Ordered same sets from Ebay. That's the only way I received these box sets. STAY AWAY FROM ZAVVI! You have been warned! If you order from them and don't receive your item, it's now your own fault.”

Posted 2 years ago

“Absolutely shocking service, they have my money (over a few hundred pounds) and I have nothing to show for it still waiting on parcels that was just under 29 days since the estimated delivery date diabolical ps worse than very poor wouldn't even give one star but cant submit if I dont”

Posted 2 years ago

“Like many poor reviews here I ordered a large Lego set and est delivery date came and went. The tracking they provide is completely bogus when entered into the carriers tracking website. Never order from Zavvi.com they will attempt to scam you out of hundred's of dollars... Buyer beware.”

Posted 2 years ago

“This company is run by racists! if you're British or your first name is not Steve or Bob or John you can forget proper customer service. Also,s company has like 3 people working in customer service, or else your reply times would be way better. 5 + years of purchasing from you, I did not get my last order. So how do you help me out when I contact you? You don't help, you fake escalate your customers to 'Customer Relations' but don't. You tell your customers you're going to call them when they're in a completely different time zone and country. When a customer tells you they will never buy from you anymore, you brush them off and move on. You treat your customers like second-rate citizens. You delay helping them. I get my goods, but when I don't there is basically no point in reaching out for help.”

Posted 2 years ago

“Absoluetly horrifc They robbed me. They never delivered my parcel and then they just kept my money. £279.99, they just, kept it. I've spoken to almost every member of staff there (including the Customer Relations Executive) and no one wants to put an end to it. I really want to say how I feel but im just so dishearted. I just don't have the energy to walk you through my experience. All I'll say is, stay clear of Zavvi. It's just not worth feeling like this. Sam”

Posted 2 years ago

“P*ss poor distribution and delivery times. Paid for 4 day delivery on the monday expected no later than than Saturday to get the item. Took 3 days before it was even dispatched and NOW item is not expected until mid next week”

Posted 2 years ago

“I don't understand these low reviews. I purchased a BIG Lego set here and it delivered on time.”

Posted 2 years ago

“Ordered the 4k The Thing. Got an message saying it was posted. That was on the 14th September. It is now the 30th Sept and no sign of it. Should have learnt my lesson because the last time i ordered from them it was a nightmare. You just have no way of knowing when your stuff will arrive or if it ever will.”

Posted 2 years ago

“Ordered an item, and almost once month later, it had not been shipped. As soon as I tried to cancel the order and claim my refund, they immediately claimed it had already been shipping and provided a tracking that never gets updated. It's been close to 2 months now. Zavvi is a scam.”

Posted 2 years ago

“Careful when you order. Items aren't always in stock but they will sell them with 5 day dispatch etc... 18 days later and I'm still being ignored, no timeframe and no item. Live chat is never on and response time is days if at all. I am sure you can purchase stuff without an issue as many people have but when there's an issue you are screwed n zavvi doesn't give a hoot”

Posted 2 years ago

“Zavvi keeps lowering the price of exact item within days. Bought an item for $800,. One day later, it became $750. One week later, it became $649. Zavvi refunded me the difference ( $50 plus applicable state taxes) of the first price drop but refused to do the same with the 2nd price drop ( $100 plus applicable state taxes.) This kind of marketing practice creates distrust and confusion for the customer.”

Posted 2 years ago

“Ordered True Romance 4k in June. Got a email three weeks later saying it won’t come till Aug then got a email last week saying it’s no longer available.”

Posted 2 years ago

“How about you find people's packages and send them out on time, i pre-ordered the true romance deluxe edition steelbook on 04/30/21 the moment it went live and it was released 07/19/21, here it is 3 weeks later and still have not received a shipping email or change in status from order recieved”

Posted 2 years ago

“This is the first and the last time I will using Zavvi , horrible experience, the new Luigi Lego set was announced in April for pre order 1st Aug my son had just had his birthday so used his money to pay for the pre order , he has a calender in his bedroom and has been counting down for this set for months , 1st Aug comes and my son is sitting at the window waiting, so I message Zavvi and tell them I have no dispatch notice then come back on the live chat and say this will be sent in 48hrs I tell my son and he's disappointed but being very grown up about it , 48hrs pass no dispatch notice I then message over the next few days getting fobbed off with a problem at the warehouse so I cancel the order and do what I should have done in the first place and buy it from a shop, wasted my time and my sons time , dealt with appalling so I will never use this awful company again your customer service is worst and you think this is OK.”

Posted 2 years ago

“I made my purchase July 5, 2021. Zavvi ship my order July 23, 2021 (sure only $4.99 shipping, but...) today is... Aug 7, 2021 and my Item still has not arrived. It's being shipped via FedEx.”

Posted 2 years ago

“Wrong item delivered, it was a cheap knock off item and my son was very disappointed. Customer service kept fobbing me off, did not actually listen to what was being said have had enough of the experience so am giving up now completely. AVOID this company altogether.”

Posted 2 years ago

“Ordered Darth Vader helmet for a birthday gift on 3/7,it is now 9/7 and still no idea when parcel is to be delivered? Been showing at depot all week when tracked on website Customer service not much help and birthday was today so no longer want the order I am now trying to cancel order ,will update soon …Can’t cancel order as now I’m told it’s in the delivery process?….the parcel has not left their depot yet ,been sat there for 6 days…CUSTOMER SERVICE IS AWFUL”

Posted 2 years ago

“My son is a massive collector and has been left broken hearted again by this company not the first time you have done this I paid in full for pre order in January 2021 6 months later after me sending emails asking about my order and getting told different excuses now they are saying they can no longer get my item after making us wait 6 months this is disgusting service i will never use this company again you have lost a very valuable customer”

Posted 2 years ago

«
1
2
...
5
6
7
8
9
»

Zavvi is rated 1.2 based on 638 reviews