Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.18

1.2 Rating 638 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Crystal Carpenter

Zavvi 1 star review on 17th December 2022

Andy Whyte

Zavvi 1 star review on 28th October 2022

Alex

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst ever. Will never buy from them again and have put it all over social media”

Helpful Report

Posted 3 years ago

“I wanted to order some items for my daughters' birthday but was unable to get the online store to accept the discount codes advertised. The discount codes worked fine - individually - but if I inserted another one the previous one would become invalid. After contacting a representative the solution was to split the orders up to include only items from 1 promotion at a time and ordering them. The discount codes also had a cap because I was ordering a decent amount of items the cap was met fairly quickly which means I would have to subsplit the cart even further. After explaining that 1) I live in a 0% VAT Rated country (Outside the EU) and 2) Every individual order would implement a huge handling fee from the goverment postal service - I asked if the items (despite everything) could grouped together for shipping instead of all of the items shipping individually (£7 - £10 pounds per package) the answer was no - it's just not going to happen, that's not how they do things. If it were me I'd be happy to accomodate a new cusomer and have his hefty purchase grouped before shipping in any way possible to show flexibility. It's also shocking that a company as big as Zavvy doesn't have Zero VAT rating figured out - at the same time it offers worldwide shipping.”

Helpful Report

Posted 3 years ago

“Worst company ever. Will never buy from them again”

Helpful Report

Posted 3 years ago

“DO NOT BUY FROM THEM THEY STEAL YOUR MONEY ITS A SCAM AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“Poor service. Stupidly believed website when they said estimated delivery 3- 4 days. Ordered 12.2.21 and still waiting. Enquired twice and now estimated delivery says 22.3.21!! Will not use zavvi again.”

Helpful Report

Posted 3 years ago

“Such a horrific online experience with ZAVVI and this is not the first occasion that goods were LATE or LOST IN TRANSIT!!! What an abysmal website ZAVVI are, totally on the ball to accept your order and take your MONEY. No phone number even for customer support which is all but nonexistent they take way to long to respond and going on others who have complained I imagine ZAVVI post out bogstandard replies. My order was placed on 28th February 2021..... I received dispatched email saying..... "Your order has been dispatched and will be with you shortly! Delivery is estimated between Wed 03 Mar - Thu 04 Mar We send each item as soon as it is available. If items you ordered are not listed below, you will receive a further email once they have been sent." After taking the day off on the 3rd & 4th March 2021 so either had to lose 2 days annual holiday or lose 2 days wages!!! I contacted ZAVVI customer services and I received the following email...... "Thank you for your recent order ********* and enquiry. We are pleased to confirm that your order has been dispatched and is currently with our delivery provider, if tracking is available for your order the tracking details will be in your dispatch email. At this time we would like to apologise for the delays you have experienced and would like to assure you that we are actively in contact with our courier provider and your order will be delivered soon. Thank you again for your patience and should you have any further questions please contact our customer services team, who will be happy to help. Best wishes Zavvi international Customer Service" Why on earth do ZAVVI give out Estimated time of Delivery and tell you... "your order has been dispatched and is currently with our delivery provider" Why no tracking available? Why no word on which Delivery Provider" ZAVVI has used so I can contact them directly with a tracking number? I shall post an update tomorrow evening once I see if they deliver or not by the Estimated time line or not!”

Helpful Report

Posted 3 years ago

“I ordered an item back in December and it was awaiting dispatch since then. I have tried to cancel my order and get a refund but they state that "We are sorry that we have not been able to fulfil your request as it has already been posted out to you or has already entered the dispatch process." It has not been posted out and has been awaiting dispatch with and estimated date of 28/12/20. Will never use again.”

Helpful Report

Posted 3 years ago

“I ordered this product and the Mandalorian mug too. My first email on 11/12/20 stated my order would be with me by 04/01/2021. The second email on 20/01/21 said I should have the order by 28/02/2021. The third email on 25/02/2021 said I should have the order by 31/02/2021. I then receive an email today, 1st March 2021 telling me that I should receive my order by 30/09/21. Seriously 10 moths after I place and paid for the two Geeki Tikis and I'm not guaranteed they with me by then. Customer service is poor as no one will call me to discuss. They would rather cowardly chat over messenger! I went onto the website for Geeki Tikis, which is based in USA, and they are able to supply me the order with in 7 days. If they can why can't Zavvi? Why do I need to wait as a customer 10 months?????”

Helpful Report

Posted 3 years ago

“They do not respond, cannot be accessed by e mail, live chat not available, only social media where for every correspondence all details have to be given again and again. Items not available and cancelled are send months later when the item is already long bought somewhere else. Do not come near them, terrible customer service.”

Helpful Report

Posted 3 years ago

“Placed an order in November of 2020 for Christmas. Got some items before Christmas. Got a few more in January. Just got an email today (end of Feb.) that my last 2 items will ship by or before the end of March. Never again will I order from this site and would not recommend it to anyone.”

Helpful Report

Posted 3 years ago

“I had 3 orders with about 20 items. And i had 15 complains on non delivery, broken item, bad packing, unsent items for a month and more, no answers from their "customer service" etc.etc.etc ....... The worst store ever. The most horrible, awful, terrible, disgusting and unpleasantly buying experience I ever had. Antun”

Helpful Report

Posted 3 years ago

“Literally the worst company ever. Ordered an item in November- Never arrived. I've been asking for refund for last 2 weeks and they flat out refuse to send me money and keep on giving some random excuses. Literally this company will process charges, will deny that they have charged you and then make it difficult to get it back when you ask. Still no refund.Pathetic.”

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Posted 3 years ago

“I have not received my product over a month after purchase. No one will refund me after multiple attempts . I have lost $130”

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Posted 3 years ago

“I will never order from this company again. This has taken over 2 months to receive a small item and still havent received it. All they say is its being processed. Herendous!”

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Posted 3 years ago

“i ordered a minecraft bedside table lamp last night and it came 9 hours later as i paid £5 for next day delivery. delivery was SPOT on, but my item on the other hand i wish i could say the same. everything is great except for the lamp shade itself, it’s got one bent side and the rest looks all beaten up and damaged. looking at these reviews i’m not sure if they’ll even do anything about it, does anybody know anything i should do?”

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Posted 3 years ago

“Ordered a box set Blu ray, didn’t pay the extra charge for tracking, this is 2021, who charges for tracking??? Took forever to receive confirmation it was actually shipped, and asking me to sign up, why? If I have to pay extra to track what I paid them for, why am I giving them anymore info? Still haven’t received my package. Will never order anything from them again.”

Helpful Report

Posted 3 years ago

“Waiting over two weeks for dispatch of order not a word from them never again will I order from them”

Helpful Report

Posted 3 years ago

“A shi***, fraudulent company. DO NOT ORDER FROM HERE. You will never see your money back.”

Helpful Report

Posted 3 years ago

“well i will find out pretty soon admittedly it's now been 2 weeks since i placed an order, as i have forgotten my email, here's hoping they will reply, judging by what i have read in the comments below,they seem to be quite ordinary.”

Helpful Report

Posted 3 years ago

“I placed an order 14th Jan with Zavvi, all showing that shipping and products are within Australia only to find out after ordering that it’s coming from the UK. The invoice also said your credit card won’t be charged until items are dispatched - lie 1 as it got taken out straight away. On the 25th Jan, I was getting a little concerned as items still hadn’t been dispatched so I’d contacted them, to which they replied since it’s print on demand it’ll take an extra 10 days to ship out. This is lie 2 as they’re Jurassic Park theme shirts so there’s no way they could be print on demand. I then looked up reviews (if only I’d done before) and realised it’s all a scam. I sent them a message saying I felt they were being untruthful and that I’d like a refund. Of course, as soon as I’d asked for a refund the next day I got a dispatched email saying receive between 2-4 Feb. I’d emailed them again saying so where’s the tracking number?? To which they said the order wasn’t selected with tracking (ahh ok) and that it’ll take 30 days to get here (so much for 2-4 Feb). I said thanks for nothing and for taking my money/being a scam and I know I’ll never receive my parcel. They didn’t say anything to my comments about that, of course. Very dodgy website. I’ll be VERY surprised if a parcel does show up but this is not how websites offering services like this should run. THE END.”

Helpful Report

Posted 3 years ago

Zavvi is rated 1.2 based on 638 reviews