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Zavvi Reviews

1.2 Rating 638 Reviews

4 %

of reviewers recommend Zavvi

Company Reviews

1.2

Based on 638 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Zavvi Reviews

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Zavvi 1 star review on 4th May 2023

Crystal Carpenter

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 17th December 2022

Zavvi 1 star review on 28th October 2022

Zavvi 1 star review on 28th October 2022

Zavvi 1 star review on 28th October 2022

17

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give a zero but it wont let me. Ordered in the 6th December my item has still not been dispatched they took the money and i cant speak to anyone. Even says on there website order by 20th December for Christmas delivery who are they kidding!”

Posted 3 years ago

“Placed an order on the 9th December thinking I'd left plenty of time before Christmas, apparently not as Zavvi ship from America but don't actually tell you this?! Didn't find out until I checked the tracking which hasn't been updated since the 10th, probably won't be here before Christmas now as its still in America! Shocking company.”

Zavvi 1 star review on 18th December 2020

Posted 3 years ago

“Ordered 3 items on the 11th of December, 1 arrived today in perfect condition, which considering I'm in the Netherlands I think is good, but the other 2 still haven't been dispatched according to the order status, while all three items were in stock when I ordered. Would have expected all three to get shipped at once? Hope the other two items will arrive before Christmas as they are for my nephews.”

Posted 3 years ago

“Ordered on 29th November 2020, in plenty of time for Christmas. Items still not arrived as of 18th December. Zavvi are not responding to messages. I would avoid as others suggest.”

Posted 3 years ago

“Ordered some things for my son for christmas from here, it all took a while to come but it did all except for one thing which was the highest value item, which I preordered and expected to be sent on 11th december and im still waiting and losing hope of it being here for christmas, may have to fork out for the item elsewhere. No replies any of my messages on the message centre and theres no live chat currently and no phone number to call. Thats the merry christmas you get from zavvi! Thanks!”

Posted 3 years ago

“I swear back in the day, this used to be a good company?! I purchased something that was due to arrive at the beginning of this week. I've now had to go to a shop and purchase it as I'm getting no responses to emails or they're failing. Has the company gone bust? Will never order from these people ever again!”

Posted 3 years ago

“Never received. 0 stars”

Posted 3 years ago

“DO NOT BUY FROM THIS COMPANY THEY ARE THIEVES Ordered over £100 of stuff which they have not dispatched and I have contacted them in excess of 10 times with no response I don’t think they have the goods they advertise Absolute joke of a company Pure thieves”

Posted 3 years ago

“Can I rate it 0 start? The order delivery is terrible and customer service is horrible.”

Posted 3 years ago

“Have been waiting over a month for order to be shipped even with numerous emails and messages saying it has been bumped to be shipped immediately. They took my money same day it was ordered back on Nov15th.....still waiting”

Posted 3 years ago

“Like others I wish I could give zero stars. I placed an order on 29th November and nothing has arrived. The confirmation email states they will not take money until items are dispatched. They took the money straight away and are apparently still processing my order. I’ve had one email to say they can’t process a refund but I can return my items...that’s a joke I haven’t received anything!!! Shameful and I will not be a returning customer.”

Posted 3 years ago

“Zavvi is horrible.. I pre-ordered the Dawn of the Dead Limited Edition Blu Ray Box Set in September. It was released on October 16th, was expected to arrive by November 16. Bear in mind, this set is a limited edition that basically sold out before it was released. When it didn’t arrive in November, I contacted Zavvi's live chat and was told to wait until December 16th to report it missing because international shipping can take extra time. It still has not arrived. After numerous messages and attempts to get help via the live chat (and after finding no telephone number to call anywhere on their site), I was finally told that they would issue a refund because they couldn't replace the set, as it was sold out. The set now sells for a ridiculous price on ebay, the only place you can find it. I will never shop with Zavvi again. Never. And I wouldn't suggest it to anyone either.”

Posted 3 years ago

“If only there were a zero-star button, it seems that I am somehow rewarding them with a fancy lone-star sticker for effort. Hateful customer service: ordered my items on November 28, estimated delivery time between 4 and 11 December, now it is the 17th, and still no news. Contacted the zavvi, and their customer service said it could take up to 48 hours to respond. Guess what, those 48 hours have passed as well.”

Posted 3 years ago

“Ordered Christmas present on December 2nd, now 17th and still not arrived. They were quick enough to take my money. Don’t answer emails. Someone investigate them please”

Posted 3 years ago

“TERRIBLE CUSTOMER SERVICE Absolutely terrible, ordered on 1st December no communication at all after DM-ing them on twitter after a week when there had been no movement had been informed of the delay, advised them that I wanted a refund and then ignored continuously, then miraculously on the 15TH DAY after I ordered despite taking my money the day after I ordered! I'm guessing they will come back saying I have to wait until the order is delivered and return it because they still haven't responded over 24 Hours. I really hope that people don't use Zavvi, they are a joke and I hope they get what they deserve. UPDATE: Its exactly as I said, despite the reply below, was ignored for two days after asking for a refund and then they say its been dispatched and I can return it, what a surprise, zavvi is terrible, please avoid at any cost”

Posted 3 years ago

“hi,i am disgusted how your company has treated your loyal customers.i have spent a reasonable amount of money on your site,but i have not received out standing items since november.i know how the world climate is at this moment of time,but i am receiving items from usa and uk from other companys no probs.you either have no stock to fufil orders or i have lost parcels.some items have tracking but they r no use at all.after this christmas period is over you will lose thousands in profits to all of the thousands of customers u owe money too,including me. baa humbug!!!!!! to you all.”

Posted 3 years ago

“Ordered some Blu Rays Sunday 30th but tried to cancel an hour later as I spent too much. Got a reply from them an hour later saying they were in the dispatch stage and couldn't be cancelled (within 2 hours of the order? On a Sunday?). Took them 5 days to send all the orders out and still not received as of today (16th). Filled in their "order not received" form and still nothing back. No live help, no number to call - atrocious.”

Posted 3 years ago

“Ordered 5 items in one order from Zavvi. A few days later, the first of five emails arrives, telling me that one of the items has been dispatched. Over the next few days, a similar email arrives for the other items. Weeks later, no items have arrived. No response from Customer Support - just automated replies. Looking online, it seems this is a very common thing with Zavvi. They simply don’t sent your items! How are they still operating? Have filed a Paypal claim to get the money back. Complete time-wasters. UPDATE: This is unbelievable. Zavvi has now removed my account from their site – I can no longer log in, check my order, contact them via my account page, etc. However, they took the time to respond to my Paypal claim. Paypal asked them for delivery detail information. For each item they replied “cannot provide details”. So, rather than simply refunding me, they took the time to delay the case with zero helpful information. And to delete my account? Can this really be the actions of a major company? Trading Standards needs to investigate all these issues people are having with this “company”.”

Posted 3 years ago

“Terrible service. Ordered a Christmas present on 22/11/20, over 3 weeks later now and still not arrived, Zavvi should NOT advertise products as a 24hr dispatch if this can not be met, especially when it is now so far away from the advertised target. Help chat is never available and the automated generic email responses you receive from contacting customer service are utterly useless in helping you get any closer to knowing when you are likely to receive the item that they were so quick to take the money for. I finally received an email that wasn’t automated explaining my order was in the dispatch stage, again a lie as when checking the order status it is still in processing. Do not use if you actually like your orders to arrive, I’ve ordered numerous Xmas gifts online this year and this is the only company that hasn’t been able to deliver within an acceptable time frame, why?”

Posted 3 years ago

“DO NOT BUY FROM THIS WEBSITE THEY WILL SCAM YOU”

Posted 3 years ago

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Zavvi is rated 1.2 based on 638 reviews