Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 666 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 666 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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Anonymous

Juliet

Hellen

"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If only there were a zero-star button, it seems that I am somehow rewarding them with a fancy lone-star sticker for effort. Hateful customer service: ordered my items on November 28, estimated delivery time between 4 and 11 December, now it is the 17th, and still no news. Contacted the zavvi, and their customer service said it could take up to 48 hours to respond. Guess what, those 48 hours have passed as well.”

Helpful Report

Posted 5 years ago

“Ordered Christmas present on December 2nd, now 17th and still not arrived. They were quick enough to take my money. Don’t answer emails. Someone investigate them please”

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Posted 5 years ago

“TERRIBLE CUSTOMER SERVICE Absolutely terrible, ordered on 1st December no communication at all after DM-ing them on twitter after a week when there had been no movement had been informed of the delay, advised them that I wanted a refund and then ignored continuously, then miraculously on the 15TH DAY after I ordered despite taking my money the day after I ordered! I'm guessing they will come back saying I have to wait until the order is delivered and return it because they still haven't responded over 24 Hours. I really hope that people don't use Zavvi, they are a joke and I hope they get what they deserve. UPDATE: Its exactly as I said, despite the reply below, was ignored for two days after asking for a refund and then they say its been dispatched and I can return it, what a surprise, zavvi is terrible, please avoid at any cost”

Helpful Report

Posted 5 years ago

“hi,i am disgusted how your company has treated your loyal customers.i have spent a reasonable amount of money on your site,but i have not received out standing items since november.i know how the world climate is at this moment of time,but i am receiving items from usa and uk from other companys no probs.you either have no stock to fufil orders or i have lost parcels.some items have tracking but they r no use at all.after this christmas period is over you will lose thousands in profits to all of the thousands of customers u owe money too,including me. baa humbug!!!!!! to you all.”

Helpful Report

Posted 5 years ago

“Ordered some Blu Rays Sunday 30th but tried to cancel an hour later as I spent too much. Got a reply from them an hour later saying they were in the dispatch stage and couldn't be cancelled (within 2 hours of the order? On a Sunday?). Took them 5 days to send all the orders out and still not received as of today (16th). Filled in their "order not received" form and still nothing back. No live help, no number to call - atrocious.”

Helpful Report

Posted 5 years ago

“Ordered 5 items in one order from Zavvi. A few days later, the first of five emails arrives, telling me that one of the items has been dispatched. Over the next few days, a similar email arrives for the other items. Weeks later, no items have arrived. No response from Customer Support - just automated replies. Looking online, it seems this is a very common thing with Zavvi. They simply don’t sent your items! How are they still operating? Have filed a Paypal claim to get the money back. Complete time-wasters. UPDATE: This is unbelievable. Zavvi has now removed my account from their site – I can no longer log in, check my order, contact them via my account page, etc. However, they took the time to respond to my Paypal claim. Paypal asked them for delivery detail information. For each item they replied “cannot provide details”. So, rather than simply refunding me, they took the time to delay the case with zero helpful information. And to delete my account? Can this really be the actions of a major company? Trading Standards needs to investigate all these issues people are having with this “company”.”

Helpful Report

Posted 5 years ago

“Terrible service. Ordered a Christmas present on 22/11/20, over 3 weeks later now and still not arrived, Zavvi should NOT advertise products as a 24hr dispatch if this can not be met, especially when it is now so far away from the advertised target. Help chat is never available and the automated generic email responses you receive from contacting customer service are utterly useless in helping you get any closer to knowing when you are likely to receive the item that they were so quick to take the money for. I finally received an email that wasn’t automated explaining my order was in the dispatch stage, again a lie as when checking the order status it is still in processing. Do not use if you actually like your orders to arrive, I’ve ordered numerous Xmas gifts online this year and this is the only company that hasn’t been able to deliver within an acceptable time frame, why?”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS WEBSITE THEY WILL SCAM YOU”

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Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY ,THEY TAKE YOUR MONEY BUT DON'T SEND THE GOODS”

Helpful Report

Posted 5 years ago

“Terrible, taken my money, no email confirmation, no reply to all my emails, no item received, worst company ever!!!”

Helpful Report

Posted 5 years ago

“Have made multiple orders with this company and they have not delivered my item I've emailed them and there has been no response from them 😐”

Helpful Report

Posted 5 years ago

“Terrible. Order came with no inside packaging and let’s just say there is no way I can use my order as a Xmas present. Offered a 25% discount. Customer service is terrible. Do not buy from this site”

Helpful Report

Posted 5 years ago

“Ordered 4 blu rays over 10 days ago received emails saying all items dispatched 2 of them arrived still waiting on the other 2 customer service unhelpful won’t be using again.”

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Posted 5 years ago

“Disgraceful company I recommend you stop trading asap!”

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Posted 5 years ago

“Don't use these scammers”

Helpful Report

Posted 5 years ago

“I ordered 2 dvd boxsets to be delivered by the 30/11/20 & they have still not been delivered I’ve contacted Zavvi but they were absolutely useless I will definitely never use them again & I strongly recommend that anyone that reads this doesn’t use them either”

Helpful Report

Posted 5 years ago

“BEWARE SELLER. I have email exchanges with zavvi regarding sending opened items. I Reported them to Better Business Bureau, Federal trade commission and filed a dispute against zavvi with my bank. I sent pics of a $666 order and they offered a measley 10% off. I agreed to get it over with. They told me to close the dispute with my bank. I closed it and they still didnt give me a 10% refund. They sent collectible action figures opened...outter box removed and theyve given me a hard time since Day 1.”

Helpful Report

Posted 5 years ago

“THE most unhelpful site ever. Lure you in with these bargains, take your money and don't send the items. Ordered two Christmas jumpers nearly 3 weeks ago now and status is still 'processing' although when speaking to them they say items are dispatched and won't allow me to cancel the order because of this.. Wish I'd checked reviews before purchase 😔 almost £70 down at this time of year.. Gutted.”

Helpful Report

Posted 5 years ago

“Absolutely shocked with the appalling customer service with zavvi i have 3 orders outstanding that should of all been delivered now. First one a preorder that was pushed back a month and should now arrive Monday which I doubt will happen. The second also a preorder that was originally due Monday and has now been pushed back to the 30th January 2021 with no email to let me know and the third and one I'm most angry about was placed on a item that was showing in stock so I paid and money was taken, it should of been with me on the 30th October and up to now I only get updates if I contact zavvi and last I heard they had it on special order from the supplier which is strange when it was supposed to be in stock when I placed my order so somebody somewhere is lying. I work for a company that deals with online sales all over the world and wouldn't think of treating a customer this way”

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Posted 5 years ago

“10 days on and still haven’t received my order. Was supposed to be dispatched in 48hrs. Should have guessed as no phone number to speak to anyone.”

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Posted 5 years ago

Zavvi is rated 1.2 based on 666 reviews