Zavvi Reviews

Name: Zavvi
Address: Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich, Cheshire
Rating: 1.19

1.2 Rating 655 Reviews

4 %

of reviewers recommend Zavvi

1.2

Based on 655 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

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"I purchased two products on the 22nd May while they had a special promo. From ordering in the past I usually expect to wait a week before despatch. However, I getting an email on 31st saying my order was delayed no big deal, I can wait. I then received one of the products from my order on the 1st June, which was great. Later followed by another email on the 4th June regarding the other product being delayed. I looked on the site and noticed it said in stock, so I emailed customer support asking for a status update and why it was listed in stock if they were emailing about delays. I received a very over worded, most likely copy and pasted scripted email that didn\u2019t answer my question and basically was saying it wasn\u2019t in stock, but passing the blame on to 3rd parties.\r\n\r\nIt is now the 24th June (just over a month from my initial order). I didn\u2019t receive any further emails regarding my order being delayed so I decided to email customer support again, just asking for confirmation my order was still live and hadn\u2019t been cancelled. But, disappointingly I received pretty much the same copy, pasted email from before that didn\u2019t address my question. I want the item so I don\u2019t want to cancel, besides I used a 25% off voucher that I doubt I\u2019d get back if I cancelled.\r\n\r\nOne good thing is they don\u2019t take payment until the items are despatched. However, this is probably so they are not in breach of contract, or due to some sort of regulation when they fail to send within a reasonable timeframe.\r\n\r\nUpdate #2 - 29th June\r\nI was very grateful to have received an email on 26th June from customer services with an order update that didn\u2019t feel scripted and was written by a human. Thank you.\r\n\r\nHowever, I have just received an email today saying there was a problem processing my payment method, which is probably because it has taken over a month to finally go through and due to being item 2 of 2. Unfortunately, on trying to resolve their issue through the website they don\u2019t give you a PayPal payment option! I am not sure why as you can checkout using PayPal just fine and it is listed as a payment method on the website and I want to use my PayPal credit for businesses I don\u2019t trust (just like I did originally on my initial checkout). I have now had to send yet another message to support which will take up to 24\/48 hours. I would call but trying to find a phone number on the site is like finding a needle in a haystack.\r\n\r\nUpdate #3\r\nToday I am convinces I have never spoken to a human, but that it must be just an AI chat bot.\r\n\r\nOn 1st July \u201cShannon\u201d confirmed that it was an internal payment issue and they would let me know when they hear back from PayPal (spoiler never heard back regarding this).\r\n\r\nOn 10th July I suggested giving my PayPal account details so they could try sending another payment, which I then provided on the 11th July as they said they \u201cwill raise this with our payments team\u201d.\r\n\r\nOn 15th July I get an odd reply saying \u201c This item encountered a payment problem and was not charged for. Please can you update your payment\u201d. I was confused with this response and it made me feel I was back to square one, and that I was not talking to a real person but a chat bot. After explaining everything all over again, I then suggested my only option is to cancel and reorder, but I explicitly asked not to cancel unless they could guarantee my product awaiting despatch would be held back for my next order and that I\u2019d receive a new 25% discount code.\r\n\r\nFast forward to today 17th July. I receive an email saying my order is cancelled. WTH Zavvi? I have never dealt with such an incompetent company."

Pete

Anonymous

Anonymous // 01/01/2019

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“DO NOT BUY FROM THEM THEY STEAL YOUR MONEY ITS A SCAM AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“Poor service. Stupidly believed website when they said estimated delivery 3- 4 days. Ordered 12.2.21 and still waiting. Enquired twice and now estimated delivery says 22.3.21!! Will not use zavvi again.”

Helpful Report

Posted 4 years ago

“Such a horrific online experience with ZAVVI and this is not the first occasion that goods were LATE or LOST IN TRANSIT!!! What an abysmal website ZAVVI are, totally on the ball to accept your order and take your MONEY. No phone number even for customer support which is all but nonexistent they take way to long to respond and going on others who have complained I imagine ZAVVI post out bogstandard replies. My order was placed on 28th February 2021..... I received dispatched email saying..... "Your order has been dispatched and will be with you shortly! Delivery is estimated between Wed 03 Mar - Thu 04 Mar We send each item as soon as it is available. If items you ordered are not listed below, you will receive a further email once they have been sent." After taking the day off on the 3rd & 4th March 2021 so either had to lose 2 days annual holiday or lose 2 days wages!!! I contacted ZAVVI customer services and I received the following email...... "Thank you for your recent order ********* and enquiry. We are pleased to confirm that your order has been dispatched and is currently with our delivery provider, if tracking is available for your order the tracking details will be in your dispatch email. At this time we would like to apologise for the delays you have experienced and would like to assure you that we are actively in contact with our courier provider and your order will be delivered soon. Thank you again for your patience and should you have any further questions please contact our customer services team, who will be happy to help. Best wishes Zavvi international Customer Service" Why on earth do ZAVVI give out Estimated time of Delivery and tell you... "your order has been dispatched and is currently with our delivery provider" Why no tracking available? Why no word on which Delivery Provider" ZAVVI has used so I can contact them directly with a tracking number? I shall post an update tomorrow evening once I see if they deliver or not by the Estimated time line or not!”

Helpful Report

Posted 4 years ago

“I ordered an item back in December and it was awaiting dispatch since then. I have tried to cancel my order and get a refund but they state that "We are sorry that we have not been able to fulfil your request as it has already been posted out to you or has already entered the dispatch process." It has not been posted out and has been awaiting dispatch with and estimated date of 28/12/20. Will never use again.”

Helpful Report

Posted 4 years ago

“I ordered this product and the Mandalorian mug too. My first email on 11/12/20 stated my order would be with me by 04/01/2021. The second email on 20/01/21 said I should have the order by 28/02/2021. The third email on 25/02/2021 said I should have the order by 31/02/2021. I then receive an email today, 1st March 2021 telling me that I should receive my order by 30/09/21. Seriously 10 moths after I place and paid for the two Geeki Tikis and I'm not guaranteed they with me by then. Customer service is poor as no one will call me to discuss. They would rather cowardly chat over messenger! I went onto the website for Geeki Tikis, which is based in USA, and they are able to supply me the order with in 7 days. If they can why can't Zavvi? Why do I need to wait as a customer 10 months?????”

Helpful Report

Posted 4 years ago

“They do not respond, cannot be accessed by e mail, live chat not available, only social media where for every correspondence all details have to be given again and again. Items not available and cancelled are send months later when the item is already long bought somewhere else. Do not come near them, terrible customer service.”

Helpful Report

Posted 4 years ago

“Placed an order in November of 2020 for Christmas. Got some items before Christmas. Got a few more in January. Just got an email today (end of Feb.) that my last 2 items will ship by or before the end of March. Never again will I order from this site and would not recommend it to anyone.”

Helpful Report

Posted 4 years ago

“I had 3 orders with about 20 items. And i had 15 complains on non delivery, broken item, bad packing, unsent items for a month and more, no answers from their "customer service" etc.etc.etc ....... The worst store ever. The most horrible, awful, terrible, disgusting and unpleasantly buying experience I ever had. Antun”

Helpful Report

Posted 4 years ago

“Literally the worst company ever. Ordered an item in November- Never arrived. I've been asking for refund for last 2 weeks and they flat out refuse to send me money and keep on giving some random excuses. Literally this company will process charges, will deny that they have charged you and then make it difficult to get it back when you ask. Still no refund.Pathetic.”

Helpful Report

Posted 4 years ago

“I have not received my product over a month after purchase. No one will refund me after multiple attempts . I have lost $130”

Helpful Report

Posted 4 years ago

“I will never order from this company again. This has taken over 2 months to receive a small item and still havent received it. All they say is its being processed. Herendous!”

Helpful Report

Posted 4 years ago

“i ordered a minecraft bedside table lamp last night and it came 9 hours later as i paid £5 for next day delivery. delivery was SPOT on, but my item on the other hand i wish i could say the same. everything is great except for the lamp shade itself, it’s got one bent side and the rest looks all beaten up and damaged. looking at these reviews i’m not sure if they’ll even do anything about it, does anybody know anything i should do?”

Helpful Report

Posted 4 years ago

“Ordered a box set Blu ray, didn’t pay the extra charge for tracking, this is 2021, who charges for tracking??? Took forever to receive confirmation it was actually shipped, and asking me to sign up, why? If I have to pay extra to track what I paid them for, why am I giving them anymore info? Still haven’t received my package. Will never order anything from them again.”

Helpful Report

Posted 4 years ago

“Waiting over two weeks for dispatch of order not a word from them never again will I order from them”

Helpful Report

Posted 4 years ago

“A shi***, fraudulent company. DO NOT ORDER FROM HERE. You will never see your money back.”

Helpful Report

Posted 4 years ago

“well i will find out pretty soon admittedly it's now been 2 weeks since i placed an order, as i have forgotten my email, here's hoping they will reply, judging by what i have read in the comments below,they seem to be quite ordinary.”

Helpful Report

Posted 4 years ago

“I placed an order 14th Jan with Zavvi, all showing that shipping and products are within Australia only to find out after ordering that it’s coming from the UK. The invoice also said your credit card won’t be charged until items are dispatched - lie 1 as it got taken out straight away. On the 25th Jan, I was getting a little concerned as items still hadn’t been dispatched so I’d contacted them, to which they replied since it’s print on demand it’ll take an extra 10 days to ship out. This is lie 2 as they’re Jurassic Park theme shirts so there’s no way they could be print on demand. I then looked up reviews (if only I’d done before) and realised it’s all a scam. I sent them a message saying I felt they were being untruthful and that I’d like a refund. Of course, as soon as I’d asked for a refund the next day I got a dispatched email saying receive between 2-4 Feb. I’d emailed them again saying so where’s the tracking number?? To which they said the order wasn’t selected with tracking (ahh ok) and that it’ll take 30 days to get here (so much for 2-4 Feb). I said thanks for nothing and for taking my money/being a scam and I know I’ll never receive my parcel. They didn’t say anything to my comments about that, of course. Very dodgy website. I’ll be VERY surprised if a parcel does show up but this is not how websites offering services like this should run. THE END.”

Helpful Report

Posted 4 years ago

“If I could could rate my experience as 0 stars, I would. Let me start by first saying that I've ordered quite a lot from Zavvi recently and have never had a bad word to say about them until now and that's due to the sole fact that I've never needed to deal with their "customer service" team before. I placed my order on the 30th of November with plenty of time for my items to arrive before Christmas. The order was £150 worth of goods so it's not exactly like this was small time order that probably doesn't matter to this company - it's a decent chunk of change. My order arrived roughly around the 17th of December without a returns label and was the completely wrong item. After explaining that this was a gift for Christmas, that I didn't have a printer and that I didn't feel safe locating a printer near me due to the recent pandemic I asked whether they could just send out the items I ordered along with a returns form and I would then return their item that probably costs no more than £5-10 in manufacturing - a request I don't feel is that outlandish given the circumstances. This request was denied in multiple back and forth conversations with several members of the team - each one more useless than the last. After being instructed to return it via the post office and promised that they would refund the delivery charge, I finally caved wanting to be done with this ordeal and so that was that...or so I thought! Nearly a month and a half after my original order was placed, my return arrived back with them on the 12th of January which they didn't even acknowledge and I had to chase. After contacting them on the 18th I was simply told to "be patient". A week later on the 25th, I still hadn't had a response so I contacted them again stating that if their response wasn't that it was being sorted as we speak, to pass me through to a manager. The same person responded once again asking me to "be patient". Patient. Really? It's nearly been 2 months since I placed the original order and I'm being told to "be patient". I once again asked to speak to a manager as apparently "Kate" can't even accomplish the simplest of tasks such as "reading". I then had an email off of "Emily" who still to this day I have no idea whether she is even a manager or not but what concerned me more is that she informed me that one of the items I had been waiting 2 months for was now out of stock. 2 months of waiting. 5 "customer service" operatives (Trisha, Ash, Kate, Emily & Ross) and yet not a single member of this "team" thought it might be a good idea to keep the stock to one side given that apparently the entire Zavvi team knew my situation? There was a point earlier in the email thread that I expressed my concerns about the items going out of stock however this warning just appears to have been ignored. I don't even care that they sent me the wrong item. It's a simple mistake that can be corrected (or so you'd think). I don't even care that this didn't even arrive in time for Christmas. All I care about is how laughably tragic Zavvi's "customer service" team is. In a time when people are desperate for any forms of employment, how is THIS their "customer service" team? How is THIS the best they have to offer a customer (let alone a returning customer). I'm not the sort of person to leave a negative review and I'm definitely not the sort to give customer service teams a hard time especially as I know what it's like to work on customer services and the hardships such a role ensues. However, Zavvi's team doesn't know the first thing about customers and the service they deserve. In light of this information and after requesting a full refund including my delivery and returns delivery cost (which was promised to me prior), I have been informed that 2 of the 3 items I'd ordered will be refunded and nothing has been said about the delivery charges as of yet. Not that I'm surprised as completely disregarding customer contact seems to be Zavvi's style apparently. I have yet to find out whether I will receive the rest of my refund in the future however one thing is for certain - I will not be shopping with Zavvi ever again.”

Helpful Report

Posted 4 years ago

“DO NOT BUY ANYTHING FROM ZAVVI! I ordered the Lego Statue of Liberty and light kit. It was supposed to arrive 12/28/20 and was a gift for Christmas. Due to horrible (COMPLETE LACK of) communication from ZAVVI when I tried to find out where was my order, I ordered it again from another source and received it 1/28/20. Christmas saved, so to speak. The ZAVVI Statue finally arrived yesterday, 1/26/2021. The light kit has still not arrived. The statue box arrived horribly crushed, with ZERO packing inside a box much to big for the kit. Trying to establish a return on their web site is like running a maze that goes nowhere and doesn't let you out. Their website is impossible (except for buying their crap). I have never had such a horrible online buying experience.”

Helpful Report

Posted 4 years ago

“I ordered some funko pops, they sent me an email with 20% off for three days, for funko pops, I used the link and ordered around £90 the checkout was funny with the code, I noticed discount not applied, you cannot call/live chat with them, I sent a message to either honor the promotion or cancel. They messed me up for several days and not honored any of it!”

Helpful Report

Posted 4 years ago

Zavvi is rated 1.2 based on 655 reviews