Login
Start Free Trial Are you a business?? Click Here

Zavvi Reviews

1.2 Rating 655 Reviews
4 %
of reviewers recommend Zavvi
1.2
Based on 655 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over A Month
On-time Delivery
Greater than 8%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Zavvi Reviews

About Zavvi:

With a huge selection of DVDs, Games and Consoles, CDs, Computing and Electronics we have extra choice and extra savings so finding something for you or a loved one has never been easier! What are you waiting for? Come and join us at Zavvi.co.uk!

Visit Website

Phone:

0844 264 0702

Email:

customer.relations@zavvi.com.

Location:

Meridian House,Gadbrook Park,Gadbrook Way,Rudheath,Northwich
Cheshire
CW9 7RA

Write Your review

Zavvi 1 star review on 15th May 2025
Anonymous
Zavvi 2 star review on 20th April 2025
Juliet
Zavvi 5 star review on 24th March 2025
Hellen
Zavvi 5 star review on 24th March 2025
Hellen
Zavvi 1 star review on 17th July 2024
Pete
Zavvi 1 star review on 17th July 2024
Pete
Zavvi 1 star review on 17th July 2024
Pete
29
Anonymous
Anonymous  // 01/01/2019
everything !!!
Helpful Report
Posted 7 years ago
One good thing was that the product came quickly and was in good condition, but it was the wrong product. In trying to obtain what was originally ordered, or else obtain a refund, I didn't hear back. When a reply finally came, the person stated that after 14 days one cannot get a refund, but it had been less than 14 days. They refused to send the right product or to refund the money. The communication was poor, so, based on that, I will never order anything again from this company. It is amazing that there are so many people who have had bad experiences with Zaavi.
Helpful Report
Posted 8 years ago
Pre-ordered two items back in early March, they were released at the end of March, on the website it says estimated delivery 28th April, it's now 28th of May and I have no order but the website still says that's the delivery date. Customer service is useless, they don't give you any information or updates to let you know what's going on with your order so I had to reach out to them, all they told me was there is a delay in getting the stock by another 2 weeks, it's been 2 weeks and still nothing from them. I think this was just an excuse because they've over sold and don't actually have them anymore but won't just be honest. If they were honest I could have bought them elsewhere but as they have left me waiting so long they're not out of stock everywhere else and won't be going back in stock. Worst company and service ever.
Helpful Report
Posted 8 years ago
Awful! Pre-ordered a exclusive release, had a email telling me it was ready for dispatch then next day being told there was a problem with payment (there was not!) Have a feeling they had over sold the pre-order! I Msg'd them asking what the problem was only for another email to come through saying my order had been cancelled! Now I can't even send my sarky msg as it won't go through! I'm so angry and disappointed! This isn't even the first time! If you actually want an order I wouldn't bother!
Helpful Report
Posted 8 years ago
I ordered a computer 4 weeks ago. During the whole period the computer has been "in stock" on the website, and yet my computer is still due to be delivered by a supplier. Zavvi.com customer service doesn't provide any sensible information / update about the order and the dispatch date is still displayed as being 4 weeks ago.
Helpful Report
Posted 8 years ago
Terrible! Preordered an item 3 months before it's release and when the release date came I was told the product was out of stock and would have to wait for stock to come back in! When contacting Zavvi I was given an automated response blaming the supplier and saying that they cannot do anything about it! I won't be dealing with this rubbish company again!
Helpful Report
Posted 8 years ago
Special edition collector steel books available to purchase. Quick and easy and delivery is fast.
Helpful Report
Posted 8 years ago
1) no product after 3 weeks. 2) have emailed twice - no reply. 3) I am idiot fro not having checked the reviews I got them mixed up with another company in my head who have a similar name Zanui...such a fool Only $40 but am utterly PO'd how do they stay in business seriously they should be shut down. 4) i have requested a refund and will be disputing charge with the bank they are done for. 5) what a hassle we are all going through. Anyone reading these do yourself a favour DO NOT ORDER FROM THEM!
Helpful Report
Posted 8 years ago
Three weeks of waiting for a package which turns out be have been lost and no possibility for a replacement since the item went out of stock.
Helpful Report
Posted 8 years ago
my order was cancelled
Helpful Report
Posted 8 years ago
Had problems with my bank account after trying to buy from them. DON'T BUY IT'S A SCAM!
Helpful Report
Posted 8 years ago
There is a good reason why Zavvi has such bad reviews the company response to a problem is apaphathetic it took me 10 weeks to obtain a refund after over 100 hundred emails 2 letters two telephone calls and threat of putting the directors home. Addresses online before obtains any truthful response from them they reply with false emails tell lies and blame othe departments I have had a dreadful experience they hope that you will give up on your refund after time and I nearly did but then many do and that's their philosophy corporate jargon the spew out with empty promises a truly crap company avoid like an STI
Helpful Report
Posted 8 years ago
I never received my item 😡
Helpful Report
Posted 8 years ago
i returned a faulty tablet in January i have been promised a refund no fewer that seven times but it never happens i email receive email back to say sorry and we understand your frustration and again an email stating within 3-5 days it will be refunded, i now have over 100 emails between twitter direct zavvi and i have written two letters one recorded delivery and recieved no reply and still no refund, what do you have to do to get your company to do a refund or do you just not do them hoping the buyers gives up as i am sure many do. regards frank willetts
Helpful Report
Posted 8 years ago
I received a damaged item from Zavvi (Third time in two orders). After being sent a returns label that didn't work, I had to pay the return postage myself. I contacted Zavvi, who told me that there is nothing they can do. This company frequently sends damaged goods, and then makes you pay the return postage. Avoid at all costs.
Helpful Report
Posted 8 years ago
Item not dispatched for several days. Whilst item was still with the company I asked to cancel as it was a gift that now would not be received on time. The cancellation policy states buyers can cancel within 14 days without reason. Even though the item had not left the company I was advised I must wait for dispatch which would be 'soon' and delivery which could take a further 7 days and then return the item. I'd have to them wait for a refund. Completely unacceptable. Will steer clear in future and recommend others do too.
Helpful Report
Posted 8 years ago
i paid for a preorder item after 4 months with not a word they ask me to pay for the item again NEVER BUY FROM ZAVVI !@!@!@
Helpful Report
Posted 8 years ago
zavvi.com Sent a copy of Finding Dory that doesn't play in American DVD players. After trying the DVD in several players they would not allow us to return because it was now opened. Kids are heartbroken about their useless Christmas present thanks to Zavvi.com Sent several requests for a return but was rejected by auto reply. They didn't even bother to personally respond to this issue. Please shop on Amazon or any other site that stands behind their products.
Helpful Report
Posted 8 years ago
I ordered one Zbox and these are a rare treat when i have a bit of extra money left over. I go into my bank to find a further £19.99 has been taken out my account and it took me, my mother and sister almost 2 hours to find a query page. They informed me that as the 14 day window of cancellation had closed, they were unable to refund me the £19.99 but assured me that the subscription would be cancelled. I checked my bank again today to find ANOTHER £19.99 has been taken out. I am struggling to understand what happened. Their customer services page is awful and very unhelpful. once i get this subscription sorted. I am never ordering from them again. Disgraceful
Helpful Report
Posted 8 years ago
i purchased a viglen tablet which after a few days became faulty i returned the tablet on the 16th January and had acknowledgement that Zavvi had recieved it, from then on apart from me contacting Zavvi i would have had no responses i have after 47 emails mostly through twitter recieved no fewer that five emails to say the product has been cancelled and the refund with be in 3-5 working days this is now some six weeks later and still no refund only promises and emails stating sorry and thank you for your patience wouldn't it be nice if some one actually dealt with the situation rather than email a standard corporate reply.
Helpful Report
Posted 8 years ago
Zavvi is rated 1.2 based on 655 reviews