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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
Claimed disks were damaged and one was expired (whatever this means). I know all discs were in good condition and funnily enough they happened to be the most expensive ones in the batch. There is no way to ask for them to be returned even if you were to pay postage. They simply defer to their terms and conditions saying that they will dispose of any rejected items - very convenient for such a scam. I would definitely avoid.
Helpful Report
Posted 5 years ago
Hello, Appreciate your review. We have looked into your trade and can see there were a fair few items rejected for disc damage. We can not accept items in this condition and do recycle them responsibly as per our terms and conditions. Thanks, Ziffit.com
Posted 5 years ago
My first trade with ziffit went without issue, so I used them a second time. I decided to trade in a book for which I was offered £5.50. I also traded in a couple of lower value books. When I got an email back saying I was being paid, next to the book in question it said expired and I was being given £0. This book was in as good as new condition and is worth over £20 new on Amazon (rrp of £27). Ziffit have effectively stolen my book and I have no doubt they will sell it (see below) . I am shocked by this and advise others to never send high value books to them. Absolute crooks. Just happens to be my highest value book that 'expires' even though I posted it within a week of accepting the offer. I have also just noticed that their sister site World of Books (they sell the books you trade in) now has 1 copy of this book in stock in very good condition which they are selling for £9.99. Coincidence? They are giving me £0 of this. Their t&c's allow them to reject and 'dispose' of books (in this case steal and sell anyway). Think twice (actually maybe 3 or 4 times) before using them. You have been warned.
Helpful Report
Posted 5 years ago
Hello, Thank you for your review we are sorry to hear this. Looking into your trade we can see that your expired item was paid for by our customer service team. thanks, Ziffit.com
Posted 5 years ago
they got my items 14 days ago and said they paid me but no money has been received. asked customer service and they told me they sent the money 7 days ago but nothing and my bank confirmed nothing has been received. I think its a big scam. i lost arround 50£
Helpful Report
Posted 5 years ago
Hello, Thanks for your review. We have looked into your trade and can see payment was made on the 12-11-2019 so should have been in your account by 19/11/2019 at the latest. Thanks, Ziffit.com
Posted 5 years ago
I have now done over 50 (fifty) trades with Ziffit. These bad reviews how they steal the most expensive book and say its water damaged and don't reply to their phoneline, well, these things have never happened to me. Their phoneline doesn't answer very quickly if you ring after 11 that's true, I always ring at 9 and it is always answered quickly. On several occasions where a payment was getting delayed because they claimed a book had not been received, the lady at the other end simply asked me to assure them the book was in there, and (on at least 10 occasions now) has marked it as accepted and I got paid within the hour. Out of literally thousands of books I have sent, they have rejected probably about 1% if that, in every case I received at least an explanation in their email informing me my payment was coming. In fact, on no occasion ever has it been the most expensive book this has happened with. No, I don't work for Ziffit, I just like to see them get a fair crack of the whip. In fact, if you go on Trustpilot, they only get 5% bad reviews instead of the ridiculous 75% on here. I would suspect at least some of these bad reviews are coming from competitors or people who expect Ziffit to give them the same price for their books as they would get on ebay, which is of course ridiculous as Ziffit will themselves be selling them on ebay, and would probably like to make a profit.
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Posted 5 years ago
Hello, Thank you for being such an active customer :) We look forward to your next trade. Thanks, Ziffit.com
Posted 5 years ago
It was fine got paid! Then they have invoiced my PayPal to say They had paid me twice! When I checked with PayPal this is not true! Ziffit said they had paid lots of people twice? And were asking for me to pay one back! Is this a con ? Tried ringing again no reply!!!
Helpful Report
Posted 5 years ago
Hello, thank you for your review. I am sure if you got an email from us regarding a double payment it would have been because a double payment was issued. I'm sure this has been resolved by now. Thanks, Ziffit.com
Posted 5 years ago
I came across Ziffit as an online ad because I do a lot of selling on ebay and Facebook and thought it could help me get through a lot of books items. Prices quoted was low but I accepted it 17 items for just over £10 when on ebay would have gotten closer to £80 but I accepted the offer then after I posted it several items were not accepted or explained why and I could not get my items back even though I offered to send paid postage or collection of all my item. But they just informed me. The contact numbers do not work and emails do not respond. I plan on taking them to the small claimes court and heading to the head office. They can have terms and conditions but they do not override consumer laws.
Helpful Report
Posted 5 years ago
Hello, A number of your items were rejected for damage. We are unable to accept these items and they are disposed of responsibly as per our terms and conditions. Thanks, Ziffit.com
Posted 5 years ago
Scammers & liars! Use someone else to sell your cd's, or give them to charity. Give pennies for your cd's; Claim your cd's are broken on arrival; just so that they don't have to pay you, but will sell them on anyway! Hide behind their 'Terms & Conditions' for not returning your 'broken' cd's; All my cd's were more than well packed and they claim multiple were broken! Pathetic way to scam customers! Won't ever recommend or use again!
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We have looked into your trade and can see that 3 items were deducted from your trade because they failed to meet our condition guidelines. Our terms and conditions are there to be read and you need to accept them in order to submit the trade. Thanks, Ziffit.com
Posted 5 years ago
DO NOT USE. Never arranged a delivery date as promised, then they apologised. I sent off my books which I was then given a receipt of payment stating that some of the books were not excepted because the offer was out of date!?!? Why couldn't I have been informed of this before they accepted it and promised collection. That was Ziffits fault not the customer. Also they said books (that were brand new and never used) were water damaged which I know wasn't the case....but they conveniently said the cook books....of which I know have never even been in a kitchen. Bit of a scam especially when you don't get the books back. Too risky would never use again. Dishonest service I am so angry at myself for trying it.
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We can see a fair few items failed to meet our condition guidelines which are placed all over our site. We are unable to send these back as they are disposed of responsibly as per our Terms and Conditions. Thanks, Ziffit.com
Posted 5 years ago
Used app to sell my dvds. Courier failed to arrive twice. Gave them a third chance and sat in again all day with a no show courier. Do NOT use Ziffit. They are complete incompetent and useless. Their staff are as thick as trees, rude and complete liars. Bad company!
Helpful Report
Posted 6 years ago
Had to post the books myself which is annoying as books are heavy and waited over a week for payment
Helpful Report
Posted 6 years ago
Hello, thank you for your review. We are unsure what you mean by posting the books yourself. We offer a free Courier and Drop off service to all customers. Many thanks, Ziffit.com
Posted 5 years ago
Some time I have collection problem Some time they keep the items for long time and after they said expired and you lose money Payement over £100 after checking the items it's take 3 working days to get payment But most of the time they offer good price than WBB, I meant you. This is my point of view.
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Posted 6 years ago
Hello, Thank you for your review. Ziffit.com
Posted 5 years ago
I have sent items to Ziffitt for many times now, and on several occasions I have not received payments for the most expensive items. When I asked for feedback why my items were rejected, Ziffitt did not even bother to reply. I will not use them again as they are obviously cheating on their customers. Totally appalled by their 'service'.
Helpful Report
Posted 6 years ago
(NOTE - This review is just under 2 years old, we have only just gained access to this review site today) Hello, Thank you for your review. Looking into your trade we can see that 4 items were marked as expired and were not paid for as they did not arrive with us. We are unable to pay for items that do not arrive. Thanks, Ziffit.com
Posted 5 years ago
The easy and efficient to use getting instant prices with either the scanner or bar code entry. Despatch drop off point near to my home was convenient and easy to use. Quicker than I expected payment by cheque which was my method of choice. Would I use them again yes, but I didn’t send all my items as some were undervalued and I chose not to send them which is fine. They probably offer less money for some items it they have a lot in stock or they don’t have a market for them, which is understandable.
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Posted 6 years ago
Hello, Thank you for your review. Ziffit.com
Posted 5 years ago
I was given a value immediately for my books and I was happy with their service.
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Posted 6 years ago
Hello, Thank you for your review. Ziffit.com
Posted 5 years ago
Clear concise instructions on how to package my dvd’s, printed label, easy drop off, prompt payment.
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Posted 7 years ago
Hello, Thank you for your review. Ziffit.com
Posted 5 years ago
One to avoid. They go for most expensive items and declare them "damaged" thus not eligible for pay. What you get for your parcel are peanuts. Do not waste your time, there are others - better and honest - around.
Helpful Report
Posted 7 years ago
(NOTE - This review is over 2 years old, we have only just gained access to this review site today) Hello, Thank you for your review. We have looked into this trade and can see two items failed to meet our condition guidelines. These were rejected and disposed of. Our quality controllers do not have access to the prices of the items, they judge the items on the quality they arrive in Thanks, Ziffit.com
Posted 5 years ago
Ziffit is rated 4.0 based on 1,616 reviews