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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
Great handle my problem perfect and price great and delivery not a problem on time most times never needed a refund or return
Helpful Report
Posted 4 years ago
Thanks for your review. Ziffit.com
Posted 4 years ago
Using Collect+ at local shop makes for an easy dispatch. The procedure is usually turned around in less than a week. Occasionally they'll reject a disc or book & the trade price falls, but overall it's simple & hassle-free. Their customer service email is quick to respond & resolve any issues which may arise. I've used them 5 or 6 times to date & will continue to do so.
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Posted 4 years ago
Thanks for your review. Ziffit.com
Posted 4 years ago
brilliant service
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Posted 4 years ago
Hello, thanks for your review :) Ziffit.com
Posted 4 years ago
I would have rated them minus if there was a way. Used them for the first time and only time. Sent in 24 books for £12.09. Had checked all books on day of packaging and all accepted. Collected on the 5 Feb. On the 9 Feb received email stating will pay £5.49 for 19 items. What happen to the other ones? Evidently they where old. Also something from the dearest set of books mysteriously disappeared so they didn't want them. Unless you send in first editions and in mint condition they won't even pay .10 pence. So what happens to the ones they don't want? They won't send them back, so I take it that they just got 24 for the price of 19. I also feel that their terms and conditions are rubbish. You have no recourse.
Helpful Report
Posted 4 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as TRUSTPILOT along with your trade number and we can investigate this further for you. Many thanks, Ziffit.com
Posted 4 years ago
I have sent numerous parcels of books and DVD's to Ziffit, Such a great way to declutter and make a little money. Good prices paid and a quick and easy service
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Posted 4 years ago
Hello, Thanks for your review. Ziffit.com
Posted 4 years ago
The service was excellent from start to finish. Checking my receipt online with the progress of the journey and subsequent payment I could not fault. Have used Ziffit before and will continue to do so as they are brilliant.
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Posted 4 years ago
Hello, thanks for your review. Thanks, Ziffit.com
Posted 4 years ago
Easy to sell, no shipping costs or haggling, money paid straight to bank.
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Posted 4 years ago
Hello, thank you for your review. Ziffit.com
Posted 4 years ago
excellent c/s easy to use and speedy payment
Helpful Report
Posted 4 years ago
Hello, thank you for your review. Ziffit.com
Posted 4 years ago
Easy to use, excellent pick service, fair price for articles, kept informed of when articles arrived and quick payment into my bank account. Would recommend to anyone who needs to dispose of excess books, dvds.
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Posted 4 years ago
Hello, thank you for your review. Ziffit.com
Posted 4 years ago
Speedy and efficient service kept me informed about what was happening.
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Posted 4 years ago
Hello, Thanks for your review. Ziffit.com
Posted 4 years ago
Easy to sell, quick to get payment
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Posted 4 years ago
Thanks for your review. Ziffit.com
Posted 4 years ago
like taking parcel to shop not courier service
Helpful Report
Posted 4 years ago
Hello, That is great, at the moment due to the pandemic our limit for collect+ is 5kgs, anything above that would be a contactless collection from your doorstep by our courier. This is to ensure our customers and courier partners are safe and only essential journeys are taken. Thanks, Ziffit.com
Posted 4 years ago
First experience with Ziffit was good and I gave a 5* review. However, not so good on the second go. Courier picked up the goods - great - but one book was claimed not to have been received. However, all packed in one box and I know it was included. You have no comeback unless you screenshot the scans of the books - so either do not use Ziffit or make sure you have a screenshot. Customer service is shocking - canned responses with no investigation - and then they are pretty rude and threaten to charge admin fees! What a shame - but I shall not be using them again. Just wanted to give a heads up and seems many others have also had 'missing items' from an otherwise perfectly received parcel!
Helpful Report
Posted 4 years ago
Hello, Thanks for your review. We have looked into your trade and your email correspondence. The item in question missing from your trade was - 9781788638159 - Alex Gough - Emperor's Sword: An unputdownable novel of Roman adventure (Imperial Assassin): 1 (The Imperial Assassin) - 0.258 kg + You said you sent in Stephen Kings Carrie. That title or ISBN was not submitted on your trade and as per our terms and conditions, we can only pay for the items submitted on your trade. You must accept the terms and conditions in order to submit a trade and in there is a section that says: - ​(e) the items must be identical to the items you specify when you submit your order, and they must match any indicated covers, sleeves, and other notes and instructions. We will reject and may charge you a reasonable administration fee for any differing items or items included by mistake. It does say we "may" charge. In this case, we haven't. We urge all customer to double-check the barcodes and titles they enter when sending items to us to ensure an easy and smooth transaction. We are sorry that you are disappointed on this occasion. Thanks, Ziffit.com
Posted 4 years ago
Have used three times now and I am well satisfied.
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Posted 4 years ago
Hello, thanks for your review :) Ziffit.com
Posted 4 years ago
Really easy dispatch method which is free, updates on receipt of parcel and an email when payment has been sent. Totally pleased with the system.
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Posted 4 years ago
Hello, thanks for your lovely review. Ziffit.com
Posted 4 years ago
I love it! It is therapeutic for me! The team is very kind and professional. Each time, I had a problem, they resolved it. And they pay better than other website! See you soon. ⭐️⭐️⭐️⭐️⭐️
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Posted 4 years ago
Great to hear! We look forward to more trades! Thanks, Ziffit.com
Posted 4 years ago
I sent off 4 book orders to 4 different buyers. Ziffit was the fastest to complete my order and pay me in full the last 2 times. I really enjoy selling to this company as they make it easy and seamless.
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Posted 4 years ago
Hello, thank you for your review. Ziffit.com
Posted 4 years ago
I have sold to Zitfit about 10-12 times. They are by far one of the best for getting paid on time and fast check in of books. I have not had 1 problem with these folks. You will get a mid level offer compared to others. They are good about letting you know what they are doing as well. You can sell with confidence to this outfit.
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Posted 4 years ago
Hello, thanks for your review :) Thanks, Ziffit.com
Posted 4 years ago
It was fine, as always.
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Posted 4 years ago
Thanks for your review! Ziffit.com
Posted 4 years ago
First class company to trade with no problems good payer
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Posted 4 years ago
Hello, Thanks for your review. Ziffit.com
Posted 4 years ago
Ziffit is rated 4.0 based on 1,616 reviews