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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“Extremely difficult to contact when you have a problem.Sent emails and used the app.Even wrote a letter to their HQ...no reply.Still haven’t managed to resolve the problem.been 3 weeks now...still no reply.Not a good idea for Ziffit to cancel their customer help line.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, Ziffit
Posted 5 years ago
“This is my first time with Ziffit and I found site very easy to use, I did have a small query regarding parcel collection when I emailed them regarding this they replied back very quickly with an answer. I found them very helpful with everything, queries, collection came on date I asked for (in my case next day)and payment within time stated in emails. I would recommend Ziffit to anyone who wants to declutter.”
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Posted 5 years ago
Hello, thanks for your review. Ziffit.com
Posted 5 years ago
“Circular economy is all very well but when I buy books from these outfits they always come in single use plastic - meaning I often search out a “real” bookseller as these can generally be relied on to use recycled and recyclable packaging.”
Helpful Report
Posted 5 years ago
Thank you very much for your comment, we too share your concern for the environment. We are always looking at ways to improve our impact and are currently in the process of reviewing our packaging, so welcome your feedback. Please be assured that the current packaging can be recycled with polyethylene (other carrier bags) and has a lower carbon footprint than cardboard when it is recycled. Our business supports charities and protects the planet by enabling more goods to be reused; we recycle over 80 million books per year turning them into items such as cardboard. Thanks, Ziffit
Posted 5 years ago
“So easy to sell 61 of my books. Very straight forward, collection was great and transfer of funds exactly as promised. Really impressed and very happy that my books will now be used by someone else!”
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Posted 5 years ago
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Posted 5 years ago
“First rate service”
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Posted 5 years ago
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Posted 5 years ago
“Very efficient”
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Posted 5 years ago
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Posted 5 years ago
“Easy to use, love that Ziffit post labels to you for free, so you can send off your books etc. I have used Ziffit many times before to declutter and make a few extra quid”
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Posted 5 years ago
Hello, thanks for your review. Ziffit.com
Posted 5 years ago
“Great customer service. The website is easy to use. Ziffit give very good prices for your books, etc. Delivery is simple and payment is quick.”
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Posted 5 years ago
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Posted 5 years ago
“Sell your items privately. Do not use this company. They quote you for items that have no issues then you receive a reduced quote after they carry out their checks. Never again!!!”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, Ziffit
Posted 5 years ago
“Very prompt service, and convenient to drop boxes off at Collect + points. Sometimes books are not accepted and the reason is stated as “rejected”, but it would be good to know a bit more info as to why for future reference and I do not send anything of too poor quality. Otherwise, a really good service and I wouldn’t hesitate to recommend.”
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Posted 5 years ago
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Posted 5 years ago
“Had a bit of a problem to start with with logging in, which was probably might fault! Takes time to find books or CDs that are acceptable but having said that it has helped me to clear up - will continue to use them and continue clearing up”
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Posted 5 years ago
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Posted 5 years ago
“Good systems to scan books and get a price Transaction overall easy Would be helpful if easier to stop and download courier labels One of our first sales was due to be picked up by courier at home. Sadly this meant staying in all day for 2 days. Would prefer to have drop off choices or a narrow appointment time for courier pick up For now I prefer drop off options, but on that occasion not allowed Rest processes for our sales went smoothly”
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Posted 5 years ago
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Posted 5 years ago
“Easy and quick to use. Like the collection straight from the door”
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Posted 5 years ago
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Posted 5 years ago
“Easy book scanning, problems with payment, both ziffit and PayPal don't know where my money is. I clicked the link to claim my payment and the page won't work, called PayPal, they said they cannot see it on their end and asked me to ask for a transaction id, emailed ziffit and they told me to call PayPal. Not happy”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review, we are sorry to hear this, please can you email support@ziffit.com with the subject as REVIEWS along with your order number and we can investigate this further for you. Many thanks, Ziffit
Posted 5 years ago
“I sorted my books, and you wanted some of them, and we completed the transaction easily. I still have some books but you don't need them at this time, a bit disappointing on that.”
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Posted 5 years ago
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Posted 5 years ago
“Easy to use website, convenient drop off points and home collection for heavier boxes. Prompt payment for books.”
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Posted 5 years ago
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Posted 5 years ago
“Completely transparent and straightforward. Will use again.”
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Posted 5 years ago
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Posted 5 years ago
“Easy to use the site Able to keep coming back with the odd book before sealing the deal Shop nearby for delivery Better offers than other site !”
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Posted 5 years ago
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Posted 5 years ago
“Easy to use, clear process, get instant prices, able to support my favourite charities”
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Posted 5 years ago
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Posted 5 years ago
“Very easy to use site. Efficient pick up arranged and no costs involved. Money paid very quickly into your bank. The choice to pay the proceeds to a charity is really good.”
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Posted 5 years ago
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Posted 5 years ago
Ziffit is rated 4.0 based on 1,621 reviews