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Ziffit Reviews

4.0 Rating 1,621 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,621 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
“The process of using the app to value books is very quick and simple to use. The process of sending the box via InPost is also extremely quick & easy. My only issues have been with regularly being told that books have been ‘not received’ when they were in the box that was packaged and posted. However, this has always been dealt with promptly and satisfactorily when I bring it to their attention. Overall, I am happy with my experiences and continue to use Ziffit regularly to sell my unwanted books.”
Helpful Report
Posted 2 months ago
“Efficient service and collection but I was extremely disappointed as again they said items missing and I Know they were all in the 1 box!”
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Posted 3 years ago
“Dealt with very quickly. Prices paid could be better.”
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Posted 3 years ago
“There was an initial problem as the pick up driver was given the wrong postcode. Once it was sorted out, my parcel was picked up promptly and payment followed within two days. Very good service. I will undoubtedly use Ziffit again.”
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Posted 3 years ago
“Speedy service and DPD turned up on time”
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Posted 3 years ago
“good, prompt efficient trading; some prices amazing and some disappointingly low - guess it balances out!”
Helpful Report
Posted 3 years ago
“Easy process. dropped off packages at local FEDEX drop place. A little slow with getting the books but review and payment were as advertised (3-5 days for review, 2-3 days for payment) wish the payments for books were a little higher but then Ziffit does pay the shipping costs.”
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Posted 3 years ago
“Easy to use, great on collecting parcel from my door, great on sending the funds.”
Helpful Report
Posted 3 years ago
“Would have been 5 stars, but original collection driver didn't turn up when stated & said we didn't leave parcel out! Otherwise a fabulous way to raise funds for Charity.”
Helpful Report
Posted 3 years ago
“ziffit easy to use and problem free, prompt service. However their delivery service provider DPD is unreliable and sadly collection by then appears to be the only way to get items to Ziffit. Would prefer the option of dropping of at a parcel shop”
Helpful Report
Posted 3 years ago
“An easy system, the locker boxes for delivery are convenient. Some prices are low but overall good”
Helpful Report
Posted 3 years ago
“Straightforward using the Ziffit App, though lots had to be manually keyed in. So many not accepted thus they went to charity shops. The worst thing is the low prices given. Two books I had purchased from WOB, which were in an appalling condition, for which I'd been charged about £4 each, were Rejected at the Processing stage. Different rules. DPD collected as arranged, payment was reasonably fast. I can't say Ziffit made me happy, but at least there was a tiny return on my book clearance.”
Helpful Report
Posted 3 years ago
“Process is easy and simple and fairly quick to complete, but you don't get paid very much!”
Helpful Report
Posted 3 years ago
“Usually very good. When you trade, they give you a price without specifying the condition. I try an weed out any poor ones before sending. Any that do slip through and are rejected, they usually give an explanation, e.g. bent cover, or underlining. However, they must be overwhelmed with books at the moment; the last trade I sent on 11th April, Trade 7427743, only half of the books were accepted, the others were marked as "not received"”
Helpful Report
Posted 3 years ago
“Always very straightforward and easy to process each item but a shame that some of your items aren’t worth much even when brand new. Overall service is great and I like having the option to drop off or have my items picked up.”
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Posted 3 years ago
“Provides an opportunity to recycle your preloved books. Pays a reasonable price.”
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Posted 3 years ago
“The process is very simple and efficient - scanning, posting, payment done in about a week. Because it was a big box of books, a courier collected, which was great. My main issue is if I have a small box to sell then ziffit only offers the option of dropping them at in-post lockers - and the ones near me are always full. I wish the option of taking the box to a local store was still available.”
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Posted 3 years ago
“Quite an easy process and payment came through without any issues”
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Posted 3 years ago
“Missed out on 10% extra, other than that was collected on time by a very kind driver, and received payment in full.”
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Posted 3 years ago
“Pleased to be able to easily sell my books”
Helpful Report
Posted 3 years ago
Ziffit is rated 4.0 based on 1,621 reviews