“The tiles are excellent quality, hence the 2 stars. However, the delivery process left much to be desired. The date I originally booked for my tiles to be delivered was moved as the tiles weren’t loaded onto the van. On the second attempt, the tiles were lost by the delivery partner and another set had to be shipped. The tiles were delivered on the third attempt. Thankfully I had ordered these in good time ahead of the job and would recommend you do the same to avoid any huge disasters. The customer service team were very responsive and worked to resolve the situation but as described it was a less than optimal experience.”
“Ordered these tiles, which were porcelain, only to be sent ceramic tiles of a similar design but not high gloss. To make matters worse, the tiles that were sent are not stocked by this company, so must have come from elsewhere. After querying the order, and with the telephone operator trying to convince us they were porcelain, she finally admitted they were ceramic and offered a full refund - which we have accepted. However, given that I'd had to unload them all from a pallet (courier wouldn't return them), it would have been nice to have been offered porcelain tiles at a similar price. The company later admitted their listing of the Cappella needed to be 'updated' and offered apologies.
Not a good experience!”
“Unfortunately the colour of the full size sample we received was very silver so did not match our existing tiles. The tile was also broken with two very large flakes of slate as shown in the photo. However it was very little money for the sample and free shipping.”
“brilliant in terms of ease of ordering and delivery time but every tile was broken inside the box and i think this could have been avoided with better packaging and i think delivery partner the box must have been thrown around.”
“I would write a review of the tiles had the tiles arrived. I short ordered in my original delivery, and I was just missing 4. I ordered them on the Friday, tiler was back Tuesday, so no problem, as delivery is typically good. It turned out that a small delivery would come with Amazon, so instead of £29 delivery charge it would be £11. What I wasn’t told is that it would mean a delay. It’s now Wednesday. My tiles have sat in St Helens depot for 24 hours. They arrived in Carlisle this morning and have still not left there. After today my tiler can’t get here for 3 weeks and I’m away at the end of this week. I would have rather paid the extra delivery charge and received the tiles when I needed them. Those kinds of decisions should not be made without your customers’ input. Very disappointing.”
