“The tiles are a good product that fitted our requirements well.
The delivery of the product was very poor with little common sense or flexibilty used.
Head office were not accomadating in trying to help resolve the issue.”
“I have to put a 3 star, because of customer service did not manage to resolve the problem over the phone. Basically refund just adjustment on the price. I did bought for full price and later same item become under offer. I have to bring it to return it, and reordered the same panels, but with cheaper price.
Regards,
Dmitry”
“Broken on arrival, cant take photo of damage before removing off crate as pink cone suggests becauese you cant see through the 3meter cling film provided. Cant see broken tiles in a crate full of over 100 tiles, items delivered to side of road in 30 degrees heat over 100 tile to move upstairs, unpleasant driver drove off left delivery with a 15year old very dissapoint damaged tiles crate left out wet tile boxes so tiles had to be moved individually in some cases, waste of time even bothering to call and fix as pink cone suggests and will need to replace broken tiles spend more money, will use another company that take better care of how they make deliveries”
Hi Noriko.
Thank you for your review.
We are very sorry to hear that you were disappointed with your delivery experience and that some of your tiles arrived damaged. We appreciate you taking the time to share your feedback.
We understand that damage can sometimes only become apparent once the tiles are unpacked, especially with larger pallet deliveries. However, we would always encourage customers to contact us directly if any issues are found, as we are more than happy to arrange replacements for damaged tiles once we are made aware of the problem.
We are also sorry to hear your concerns regarding the delivery and driver experience, as this is not the level of service we aim to provide. Your comments have been passed on internally and to the delivery company for further review.
We apologise again for the inconvenience caused and appreciate your feedback.
Kind regards,
Walls and Floors.
“This was suppose to be the replacement as the original gold trim was damaged. Said they were sending it 15th May. It arrived 25th May.
What arrived it was wrong, they had sent black trim. Sent email, still no reply. Not happy…”
