“Poor excuse of a sample. You couldn’t see what colours were in it because it wasn’t large enough. When I uploaded to customer service there solution was that I can buy a full size sample if I want. No your samples should be an actual sample, not a scrap of a tile. You obviously don’t want my custom”
“Nearly every corner was broken, not sure if its because delivery driver turned up late and then left outside stood up or was damaged prior to packaging but regardless only 1 didn't have damage out of 5!”
“The tile sample I received was very useful. The sage green was a suitable match but not the peach shapes in its background that are not evident in the website photos”
“Unfortunately the colour of the panels is different to the colour of the sample. The sample was a cooler colour and that's what we needed for our room. We specifically ordered a selection of samples from.different retailers to get the right colour. Customer service were responsive and polite but have only been prepared to offer a refund on the basis we arrange and pay for the return. That's going to be a faff and probably quite expensive so we are going to have to keep them and stain them. Not what we wanted to have to do. The quality appears to be quite good, so 2 stars for that. We are, however, disappointed.”
“Panels are great .
Courier text time and day delivery but it never came that day or day after. I paid £25 for 24 delivery .
Still had nothing regarding compensation back they said I would receive”