Vivid Care Reviews

Name: Vivid Care
Address: Rofta House, Rudgate, Wetherby, United Kingdom
Rating: 4.81

4.8 Rating 460 Reviews

96 %

of reviewers recommend Vivid Care

4.8

Based on 460 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01423 799960

Email:

enquiries@vivid.care

Location:

Rofta House,
Rudgate,
Wetherby
United Kingdom
LS23 7QA

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Vivid Care 5 star review on 27th November 2023

Chris Brook

Vivid Care 5 star review on 22nd September 2023

Anonymous

Vivid Care 5 star review on 13th March 2020

Val Funnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot give a favourable review would not recommend”

Helpful Report

Posted 6 days ago

Hello, and thank you for leaving us a review. Having looked into this, we do feel that this 2-star review isn’t a fair representation of your experience as we feel we have supported you and have been transparent right from the beginning. When we first assessed for this electric wheelchair, we strongly advised that the product you wanted to go for wouldn't meet your needs due to it not being not being designed for that type of use. I had concerns about the size of the wheels, motor, batteries, and its constant use each day. I also detailed this in writing in an email, but you requested to go ahead with this option rather than with the product we recommended. Since receiving the powered wheelchair, you have had issues related to my points above. As a gesture of goodwill, we have provided free of charge call outs from our engineers to try and help you diagnose these issues for you, which ultimately falls to the product not being sufficient for your needs. I appreciate your ideal solution may be for us to swap of the chair you currently have to the one I initially suggested, but I’m sure you can appreciate this isn’t possible over 6 months down the line as your current chair will have very little resell value due to the use it has had over the time. As a 3rd party funded the chair for you, we have reverted for their comments and they have advised us the chair is suitable for the indoor use they purchased it for, anything above and beyond this would have to be your responsibility. I trust this clarifies the situation and I'm sorry there isn't a straightforward solution in this instance, given the situation as stated above. Kind regards, David

Posted 1 day ago

“Maxine is smart tenacious and very helpful. We were in the market for a Raizer II but was the reason you got our order. Fast and relevant response god solid hard work. Well done her. In addition you have proven to deliver what you promise so well done you all 👏 ✔️ 👍”

Helpful Report

Posted 1 week ago

“Bought a Raizer II. Excellent piece of kit. Received e mail of helpful hints from Vivid Care. Very helpful service and prompt responses to questions. Delivered on time. Would definitely use again.”

Helpful Report

Posted 1 month ago

“I am delighted with vividcare, Amber and others, after sales help. We are currently looking at a possible fault with the belt, which seems to inflate too easily.(which gets expensive) I am sure vividcare will sort the problem for me”

Helpful Report

Posted 1 month ago

“So disappointed with both the product and the service from this company. After excessive delays, product arrived damaged and non-functional for intended use in a hospital. Failed infection control and H&S standards - quality control prior to shipping appeared non-existent. Email exchanges with the company unsatisfactory and patronising. AVOID!!”

Helpful Report

Posted 1 month ago

Thank you for your review, we are very sorry for the issues you have experienced and would like to apologise as this is far below the level of service we strive to achieve. To address some of the specific points raised, unfortunately the delay on initial delivery was due to this being a new product that had been developed and there was a shortage on some of the parts. Upon receiving the chair we completed quality control with one of our trained engineers, and due to the location elected to send via pallet to ensure onward delivery was as quick as possible. Unfortunately in this stage the pallet company transferred this to another pallet for onward delivery to yourselves causing the damage that has been reported. We have escalated with the courier company and reviewed our policies in delivering to this area for the future. Again apologies we didn’t meet your expectations on this occasion.

Posted 2 days ago

“My initial enquiry for information and sugsequent order was dealt with very quickly and efficiently and arrived promptly. All very satisfactory.”

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Posted 2 months ago

“Prompt service, very efficient, knowledgeable and pleasant engineer .”

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Posted 2 months ago

“Very professional explaining everything easy delivery vivid chair set up by engineer brilliant phone manner from all involved and very understanding in health matters regarding chair”

Helpful Report

Posted 2 months ago

“Brilliant chair, all our carers say it is the best one they have ever used.”

Helpful Report

Posted 3 months ago

“Excellent from start to finish!!”

Helpful Report

Posted 3 months ago

“Excellent and very patient service from Zoe Bashforth”

Helpful Report

Posted 3 months ago

“Excellent product and good service recently, when I had to purchase a replacement part (through misuse not product failure). Pleasant, helpful and efficient staff.”

Helpful Report

Posted 3 months ago

“There aren't enough adjectives to describe the superb co-operation I experienced dealing with Vivid Care. Tentative enquiries involving Maxine were dealt with sympathetically, expertly and professionally, with no hint of pressure selling or empty promises. Our chair was delivered on time by an engineer who brought the chair indoors and made sure we knew how to use it - his insight was awesome. Well done to an exceptional UK company - the chair shouts quality and our carers oozed envy while using it.”

Helpful Report

Posted 3 months ago

“I recently bought a Liftup with a handle to raise the chair. I changed my mind and exchanged to a power lift. When I got the chair, the remote control did not work. It took a long time and effort, using the correct screw driver, to find that the battery was flat. When it was replaced the remote worked. I am now happy with the chair.”

Helpful Report

Posted 3 months ago

Hi Cherry, many thanks for bringing this to our attention, sorry to hear about the issue you faced with your Raizer. We will investigate it further, and as a gesture of goodwill we will service your Raizer free of charge for the first year. Trust you find the device helps you.

Posted 3 months ago

“I was able to have a teams assessment meeting for the provision of the Lento R/R chair for a client of mine in hospital. The subsequent quote was prompt and following my order the chair was delivered within 2 weeks, very pleased with service.”

Helpful Report

Posted 3 months ago

“Equipment excellent and delivered and installed on time. However they forgot 2 items.”

Helpful Report

Posted 3 months ago

Many thanks for your feedback Gillian, we are really glad you are pleased with your equipment - I believe this shipment was originally scheduled in two parts due to the items coming from separate locations, I hope this was ok for you.

Posted 3 months ago

“My sister has a Lento chair which needed some adjustments a very helpful young man came to do the job he was very helpful and was a first class worker. I can certainly recommend this company top class service from all departments.”

Helpful Report

Posted 3 months ago

“I bought my Lento riser recliner from Vivid Care because I had had dealings, of a smaller kind, previously and I knew they could be trusted with my ever-decreasing abilities after 60+ years of arthritis. I was not wrong. From Maxine, who dealt with my initial enquiry (always helpful and patient and friendly: never at all pushing) through the delivery guys who set it up, Natalie who sorted a service for me (probably unnecessary as nothing wrong but after over a year I wanted to be sure) to the lovely, very competent, helpful, kind young man who did the servicing, everything was good and reassuring.”

Helpful Report

Posted 4 months ago

“Booked a wheelchair service. Great technician who made it fit for purpose, and ordered futher parts for full job. Helpful office staff too! Thanks”

Helpful Report

Posted 4 months ago

“Excellent customer service from Maxine. Lots of advice given, even leant me a belt to try out before buying”

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Posted 4 months ago

Vivid Care is rated 4.8 based on 460 reviews